I was very happy with the customer service offered by Danielle at Cross Keys. She was very professional and was great at keeping me appraised of the progress of my purchase. By: Kathryn dillon

Being shown around my "future" new property by Danielle was a very relaxing experience, sharing a joke or two as we moved from room to room, it was more like viewing the property with a relative than an Estate Agent, but she knew her business and answered any questions with ease. When I went into the office to put in an offer face to face with the Estate Agent, I sat down at Philip's desk, and again it was like chatting to a relative than an Estate Agent, talking at ease as if we had known each other for years rather than just minutes. Throughout the whole process, Danielle kept me up to date with how things were progressing, and Philip and Danielle were always there when I wanted someone to discuss anything. I found Cross Keys very satisfying to deal with, and anyone who sells or buys through this branch is in Very Good Hands.! By: Chris S.

Moved into a lovely flat in st budeaux can't fault the service. It was so easy from beginning to end and now I'm all settled thanks to the team. Couple of great ladies made things so easy for me. Thanks. By: 1st time estate agent renter

We have just moved in to a beautiful rented property through Cross Keys Estates and i cannot fault the service they have provided. All round, they are an excellent agency and have been very kind, friendly and welcoming. Lynne and Olivia have mainly dealt with my move and have been very helpful and efficient dealing with my queries, making the whole process as less stressful as possible. We are very pleased with the property and have settled in well..... enjoying our new family home. Thankyou all 😊 By: Julie

In my experience with using this estate agents, i have found them to be very helpful, efficient, and hard working. The staff are excellent, I have dealt with\/spoken to many of the people who work here and they are all dedicated to getting results. Would recommend jack and his team 100%. Nothing is too much trouble. I have had plenty of information and contact to know whats happening and find the experiencevery satisfactory. By: Rachel1986

We have just purchased a property through Cross Keys Estates, highly recommend, professional and friendly, nothing is a problem, no matter how many silly questions i asked! Our sale went through very smoothly. By: Charlie s

Fiona has been warm and friendly but professional and efficient at all times. Communication has been excellent. My husband and I have been very impressed and feel very supported. By: Kate

Danielle was simply brilliant on everything. She helped make a smooth journey of a very awkward sale of my dads flat. Can't praise her enough. Will defiantly use Crosskeys again. By: Kim

I have recently sold a property using Cross Keys and would like to Thank Jack, Craig, Rob, Kath and Daniel all of which who have helped at different points of the sale. I have used on a couple of previous occassions and would always recommend their local service and knowledge. By: Greenwell

We can highly recommend Cross Keys Estate Agents for their fantastic service in renting out our property. Nothing was too much trouble, advising us on what was required and answering all our queries in a helpful and professional manner. Special mention goes to Jack, Craig and Jo who made this transition so easy for us. By: Katrina Hamilton-Meikle

Lovely team, very helpful. They answered all me question and even spoke with the landlord to find out more information. I would recommend this team. By: Victoria

Fiona and Danielle have been Fantastic with supporting us to purchase a home, although we still have a way to go with the buying process they are always quick to respond to our queries and are always more than happy to help and keep us up to date with with any progress! Would definitely recommend! By: Abbie

The team at Cross Keys Mannemead have been excellent during the buying process. Lynne, who was very knowledgable, was the estate agent on our first visit to the house and she made us feel very comfortable as first time buyers. Danielle showed us around for the second time and again was lovely. She answered all the questions we had and made sure she found out about those questions she wasn't sure on. Danielle kept us well informed throughout the process, letting us know what the next steps were. The communication between the estate agent and solicitors was good with no delays or hold ups. By: Jones

Regular updates, professional and empathetic, knowledgeable. Gave us confidence in the process of letting. Thank you Olivia, looking forward to our new home ! By: Jonna

Lynne is a and was a very approachable staff member regarding my search and choice of property,she went out of her way to make me feel comfortable in making the correct decision,can't fault her in anyway. Regards neil warren By: Neil Warren

Cross Keys have successfully completed the sale of 2 properties for us in the last 12 months. We have found them to be the most efficient and friendly agents in Plymouth. I have already recommended them to a friend who had been trying to sell her property for over a year and needless to say she has now sold! Thanks again to all the team! By: Alisha

We have used Cross Keys in the past in all of our house moves. The reason for this is simple, they get the job done. Efficient, good communicators, they know the house selling industry inside out. You get a personal service, a feeling that they take the sale of your house personally. We felt the guide price advised by Jack was in keeping with our own thoughts. Rob took many great photos which certainly promoted our house admirably. We had many more photos advertised than I witnessed from any of their competitors. The sale went smoothly and we were guided all the way. If you are looking for a quick sale at a competitive price, I would say look no further than Cross Keys. By: Mr Harvey

From start to finish we were kept fully informed of everything which is very important . Nothing was too much trouble for them . Phillip was very professional and friendly and gave great advice and what to expect , he took some great photos and even helped me move some stuff to get good angles . Their valuation was bang on the same mark as the other agents valuations . Any appointments with Cross Keys could be made within a day or so . Viewings were thick and fast and we accepted an offer in a matter of just over a week . Each viewing we were given prior warning and feedback and we also had a internet portal provided by Cross Keys to see all information . Danielle then kept us informed of every stage and any new information on the sale , she even had time for us on an impromptu visit to sort some things out . She was so on the mark , that she phoned around ten minutes after the solicitor phoned to tell me the sale was complete . They guided us towards a great solicitor to do the conveyancing and also to an invaluable financial adviser (Sarah Millman) who is currently helping us with a sticky buying situation . Cross Keys also has a more upmarket feel about it than some others we found . definitely recommend , they know their business and offer a great service . By: T.Harris

Danielle has been amazing. Nothing was too much trouble for her. She regularly kept me up to date and was always at the end of the phone. Danielle is very compassionate about her job. By: Sonia Kempe

I was so well supported throughout my sale . Advice was given every step of the way . Both Rob who took fabulous photos and Katherine who kept me updated after every viewing . Service was outstanding. Jack and Craig have built a good and experienced staff at both of their branches .i wouldn't hesitate to recommend Cross Keys. By: Maddymad

Cannot fault the service both my Mum and myself have received. We have been supported, kept updated and been able to go on the journey of selling our property with understanding and compassion. I will be recommending Cross Keys Estate Agent to anyone who is considering buying or selling . By: Maddymad

I went to Cross Keys to help me find a rental property. I already had one in mind and theh were able to get me a viewing on very short notice. They were punctual and very helpful with the viewing, and they have been really accommodating in turning it round in a very short period when I asked to proceed with the property. By: StuartP

Excellent customer service. professional, friendly and very helpful in every way. Answered all questions relating to our purchase promptly. would reccomend Danielle to any one. By: steve

We used Cross Keys to sell our house and are also buying through them. The whole process has been painless and stress-free, and I think a large part of this is down to their communication style. They always answer the phone and return our messages and emails, and always provide feedback from viewings without needing to be chased. Phil in particular has been extremely flexible in arranging viewings of our house, to the extent that he arranged a viewing with a potential buyer for early on a Sunday morning while we were away. This viewing resulted in an offer that we accepted! By: TB

Phil showed us around a house we loved but our house wasn't even in the market. Phil come the same day to value our house and so the floor plan and the next day he come to take photos. It was all really quick and proffered. The next day it was in the internet and sold a day later!!! I have nothing but good things to say about Phil and Crosskeys. I would definitely use them again and I would highly recommend. By: Corkykelly

Fantastic customer service, responded promptly to all enquires, photos were lovely and showcased our properties best features, always received feedback on viewings. We never felt pressured into making any decisions- this was a good experience. By: Champs

I have had a great experience with Cross Keys, the level of service and knowledge that Philip has provided me with has been outstandingly helpful and I am very pleased to be purchasing a property so quickly and efficiently. Thank you so much. By: Holly W

I first used cross keys estates when buying for the first time in September 2018. I was very happy with the process and appreciated the service Danielle provided. Due to this I decided to use cross keys to subsequently let the property 7 months later. Again proving very efficient in the process of letting the property. Thanks again. By: C A McKenzie

Rob and Kat helped us through what was at times a difficult move, which involved a relocation from Plymouth to Bristol. They were good at keeping us updated and pushing our chain along. When our buyer dropped out unexpectedly, Rob had a successful viewing (our eventual buyer!) around that same afternoon. Thanks for sticking with us throughout the process. By: Liz

Cross Keys were absolutely fantastic from the very beginning. They understood the market and got us over and above what we were looking for in regard to the sale price. Katherine and Rob sent regular updates about the process and the forthcoming stages. They was very helpful, respectful and professional throughout. Unlike others, They would not harass you on the phone while you are at work. Personally, I haven't come across a more organised and trasnparent agent before. By: Tony Phipps

Olivia was very helpful in regards to a rental property recently, on move in day things are stressful anyway she understood this and went through the process at speed and ease for myself and my husband would highly recommend Cross Keys and their staff. By: Barbara

We would highly recommend Cross Keys whom we recently sold our property with they marketed and sold our house within 18 days . We were given feedback from every viewing and kept informed along the way. All staff we dealt with were friendly. We were very happy with tjis service. By: Dave and Lisa Goldsmith

Feeling slightly guilty as this is my first review after cross keys have sold a 4th property of mine! Each and every time their teams in both their Stoke & Mannamead offices have marketed the properties professionally and continued professionalism throughout the sale process. The Staff have always been knowledgable - giving good advice in preperation for selling, polite and being independant, a lot more personal with a caring and helpful attitude. Keep up the good work and I look forward to dealing with you again in the near future 😊👍 By: Lewis Walker

Danielle was always polite and helpful throughout the purchasing process. She helped minimise the stress and complications and was both efficient and cheerful. She did everything she could to make the experience a smooth and pleasant experience! Phillip was also very helpful. By: Colin Searls

All the staff were always on hand if we had questions or queries and were only to happy to help. They all worked as a team throughout our long house buying process. At times we thought it wasn't going to happen, but they were always there to support us through the many hard times. Thank you all for your time and patience, we know it couldn't have been easy xx By: Andy and Sue Moore

Jack Merriott gave us realistic advice on value and the strategy he employs to get buyers interested. Rob Down created a most attractive selling brochure and Katherine Lane worked most efficiently to implemen Jack's outline plan, consulting us as it quickly succeded. Some 12 viewings were secured and the likeliest all came in turn on Monday afternoon. Sale, at our hoped for price, was made at tea time, when the team were present to make sure their efforts were optimised. They know the area and Jack leads a first class team. We were very well treated and we enjoyed their honesty and good humour. Very glad we chose Cross Keys. By: Robert Embleton

Found the agent really helpful and friendly. We progressed to completion quickly. There was no stress, on what could have been a really stressful move. Thank you really appreciate your hard work Danielle. By: Sally S

Thank you very much to Danielle gibbons who stayed on after work to fit around us for viewings. Danielle was very polite & efficient made the buying process very easy and stress free. Phil and dan were great too. Thank you 🙂 By: Summer

Having come across several agents in the area looking for the right home, I could not recommend Cross Keys highly enough. Phil has been incredibly helpful and trustworthy, showing a great deal of knowledge and expertise which was priceless. As a buyer, I really appreciated Phil's friendly and patient approach during viewings without any off-putting pressures or selling tricks commonly used by other agents. I can say with great confidence that Phil will be my first point of call when I come to sell or buy a new property again. By: Buyer

Thank you to the team at Cross Keys, Rob, Katherine, Fiona and Jack. Service was brilliant from the start, communication was great, photos and property details were impressive and as a result, property was sold (STC) within a week. Amazing! Would definitely recommend them. By: Julia

From the initial appraisal of prospective rent, to the tenant moving in and the sorting of problems: e.g.new cooker not working Cross Keys were superb. Communication was excellent and issues dealt with swiftly, Lynn was very supportive. Even before a tenant moved in Steve provided us with some invaluable contacts for repairs that needed doing and where to source carpeting. I have every confidence that the management of the property is in safe, professional hands. By: Barbara T

It is very important to me that I had an opportunity to review the service I received from Cross Keys Mannamead when selling my house because of the sheer exemplary service they provided. Their communication skills should be applauded. They were so responsive both to my queries and my buyers, that I felt more up to date from their phone calls than from my own solicitors. Admittedly my sale was not straightforward or particularly pleasant at certain points (through no fault of Cross Keys). Danielle's empathy and positivity she showed me was certainly above and beyond what I would expect from an estate agent. I should also mention both Daniel and Phil (this website would only let me 'tag' one person). It was always clear to me that the team communicate very clearly and consistently with one another, so no matter who I spoke to, they were always well informed, helpful and addressed my query without delay. Lastly, I want to say that you can never underestimate the importance of trust in your estate agents. At any point during my sale, I knew with 100% certainty that if something had happened or changed, my estate agent would have told me. The whole team were constantly chasing all sides of the sake and the remainder of the chain. They earned every single penny of their remarkably affordable and competitive fee. In some ways, it's a shame I will never use their services again as I no longer live in Plymouth. So all is can do is recommend them with enthusiasm. By: Alice B

Really pleased with the service that I received, my property had a full asking price offer within 2 weeks of it being marketed, I was kept upto date with what was happening and any queries, I had were dealt with promptly. Phil got the ball rolling with putting my property on the market but Danielle has been amazing with all the ongoing calls\/work upto completion. Would definitely recommend cross keys for the sale of any property. By: Louise

Rob & Katherine have been fantastic they are professional & friendly. From all aspects from Rob taking great photographs of my house & the for sale sign was up within a day . Katherine on the very first viewing sold my house. I would highly recommend Cross Keys estate agents to anyone wanting to sell their house. Well done team . By: Kirsten

Very happy with professional service, great knowledge and support throughout the process. Lots of time and effort put in to us as sellers. By: Liz

Katherine and Rob have been brilliant, always at the end of the phone or an email, nothing is too much trouble! They've really helped keep the stresses of buying and selling to a minimum and gone way above and beyond! If we ever move again I'll Defo be using them again By: Helen

Katherine is an absolute gem and her professionalism and dedication to the buyers and the sellers is amazing. She is friendly and courteous and extremely proficient in her work, which I noticed form Day 1. It was a pleasure to meet her! By: Julie and Nick

I found Fiona to be very helpful and friendly. Buying my first house is a daunting process but Fiona was able to answer all necessary questions and communicated professionally. By: Rebecca

I was looking for a flat to rent at Plymouth. I was offered a viewing appointment that suited my tight schedule and Lynne was punctual. She gave me all the information I needed and was very cheerful. I emailed several times with queries which she always replied to promptly. By: Maged

My partner and I were so satisfied with the service we received with Crosskeys Estate agents. Staff were very helpful, informative and hard working. Nothing was too much work. I would definitely use them again for selling and purchasing properties. Would highly recommend to anyone. By: Jo and Adrian.