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Advice for Landlords

Letting out a property can be a confusing time, especially with legislation changing regularly in the industry.  It is vitally important that you make the right decisions and are happy with those that you make.

To assist you with this we have put together the guide below which is designed to assist you in choosing the correct Letting Agent for you.

Choosing an Agent

Always choose an agent that is a member of a Professional Body. These are:

  • The National Association of Estate Agents (NAEA)
  • The Association of Residential Letting Agents (ARLA)
  • The Royal Institution of Chartered Surveyors (RICS)

You should also ensure that they are registered with a Property Redress Scheme such as The Property Ombudsman.

Client Money Protection

It is strongly recommended that you choose an agent who subscribes to The Client Money Protection Scheme (which is a compensation scheme run by the National Federation of Property Professionals (NFOPP). This scheme provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Decide what level of service you require from the agent

Make a decision whether you would like the agent to simply find you a tenant (tenant find only) or fully manage your property (Fully Managed).

Check the agents Landlord contract

It is absolutely vital that you check the contract before you sign it. There are agents in the marketplace who may require you to give as much as six months’ notice to cancel the agreement. You should expect to have a notice period but it is suggested that two months is reasonable.

You will be amazed how the Landlord agreement and fee structures can vary. The best advice would be to select an agent with an explicit charging structure.

Gas Safety

Satisfy yourself that your agent will arrange, or at the very least, remind you that the annual gas safety check is due if your property is being managed by them. This is too an important task for it to be forgotten by either the Landlord or the Agent!

General Safety in the property

Ensure that the agent will check that the property meets all other standards such as furniture, fittings, electrical fittings comply with current regulations. It is also important that the property complies with the HMO regulations including licencing.

Maintenance and Emergency Reporting Measures

Ensure that your agent of choice will deal with queries from the tenants and they are set up to arrange for routine repairs and maintenance. It is suggested that they are allowed to spend up to a specified limit on this but this is something you should discuss with them so that each party knows what to expect of each other. You may even wish to instruct your own contractors.

Ensure that your agent has set up Emergency Reporting Measures for any emergency issue that may occur out of working hours. A responsible agent should have emergency telephone numbers both on their website and on their out of hours telephone system.

Monthly and Annual Rental Statements

Ensure that the agent you choose is capable of giving your fully compliant rental statements both monthly and annually. These statements are vital when it comes to filling in your end of year tax return.

Quarterly Inspections

It is strongly recommended that the agent you instruct conducts quarterly inspections of your property, preferably with photographic evidence. These inspections will ensure that it is being kept in a safe and compliant manner and assists the agent in identifying any problems such as damp, batteries removed from smoke detectors / CO2 detectors and so on.

Complaints Procedure

Enquire as to whether the agent has an in-house Complaints Procedure. A credible agent should have a copy available to Landlords and Tenants both in their office and on their website.

Choose an Agent with a local office

Although the temptation may be to choose an online agent, it is important to select an agent where they have a high street presence.

Without an agent you may miss out on vital foot-fall when tenants visit offices to find a property. It is also important to have somewhere to visit if you want some “face to face” interaction.

Cheapest may not be the best

Do your homework, do not simply choose the best headline rate as you may regret it in the long run.

Further information can be found out about renting out your property on the Government website by clicking here

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21 October, 2016

5 Star Rating
This was our first time buying so did not really know what to expect, but Crosskeys were fantastic. They kept us well informed and seemed happy to help chase up solicitors etc throughout. A few times we got a little bit anxious and were not getting much info from the solicitors, and as soon as I contacted Crosskeys they were straight onto finding out where we were and put our mind at ease. Would definitely use them in the future and would recommend to others. Thank you.
By: Abby & Ashey

Featured Sales Property

Cross Keys Estate Agents Featured Sales Property

Thornhill Way, Mannamead
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Featured Rental Property

Cross Keys Estate Agents Featured Rental Property

Cotehele Avenue, Cattedown
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Cross Keys House
51-53 Devonport Road

T: 01752 500099
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Cherry Tree House
34 Mannamead Road

T: 01752 500018 Option 2
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Cross Keys Estate Agents Mannamead Office Graphic

Cherry Tree House
34 Mannamead Road

T: 01752 500018 Option 1
Email us:
Email Us Link


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What our clients are saying about us

Cross Keys sold our house immediately, achieving the full asking price. They did exactly as they said they would, throughout every step of the process.

We chose to sell our home with Cross Keys based on the initial visit with Jack. It was apparent that his extensive local knowledge, professionalism and personable character was representative of the company and exactly the right mix of qualities that would sell our home. Robs visit to take photos and details for the brochure was as impressive and resulted in producing a quality sales brochure. The photos looked amazing and the wording was refreshingly original. Craig was proficient in explaining the detail of the contract and Tom contacted me promptly to give feedback from viewings. I can’t thank them enough, to me, they did more than sell our home, they made it possible for us to move forward with our plans for the next step of our lives.

An altogether seamless, faultless and experience. I would have absolutely no hesitation to recommend Cross Keys to family and friends.

Mr and Mrs J

From the word go we have had nothing but great help. Since walking in to the offices in Mutley plain and being referred to the Stoke office we have felt so looked after. We were looking for a property whilst trying to sort out renting out our own property. All the estate agents we had dealings with previous were either to pushy or seamed to eager to tell you what you wanted to hear. When we were visited by Jack he basically told us with out having all the bells and whistles what our property would be worth rental wise and also about a house well two that he thought would suit our family. When we met Jack at the first property we had that instant feeling and new it was the one. We are near the end and due to complete soon and with out Jack I know we would still be looking. Any issues or queries we have had just one call to the office and Rob has always answered our questions and made us feel at ease. As estate agents go and they are estate agents not just sales people, you could never find a more helpful,friendly and knowledgeable group of people and would highly recommend Cross Keys to any one as many of my friends did to me.

Darren Davis

Cross Keys is the best estate agent we have ever had dealings with. They were always available whether we popped in or on the end of the phone. The staff were very friendly and helpful and the office decor was stunning and very welcoming. The speed at which they sold our house was amazing. We will always use Cross Keys in the future and have recommended them to all our friends.

Nicola & Chris

We had a rather complicated purchase of a big old house with lots of problems. Jon demonstrated endless patience with us and good humour in challenging circumstances. He was professional, honest and reliable. As a consequence of his, and latterly Jacks, hard work we sold our house and managed to coordinate the purchase of the new house. Jon is an eloquent sales man who clearly does his research on a property, so he was great for selling our house. Furthermore, he was always ready and willing to help with our purchase too. Jack stepped in to deal with the various solicitors involved to ensure that our sale/purchase went through on time. Amazing team work, so helpful and easy to deal with. The thing I loved was that as a purchaser going on a viewing there was no after viewing pressure, unlike some local estate agents that ring you endlessly they ask you once for feedback then leave it to you to come back to them if you want to take it further. Brilliant! Well done and thank you all involved.

Janey H

Excellent, professional service from initial valuation from Steve Jones through to completion. Steve knew the market well and got the price right, Jon found the buyer quickly and kept watch on the property while it was vacant, Aimee did an excellent job of keeping me informed of progress all the way. In terms of professionalism, they were head and shoulders above the other agents we ask to value the property.


I have used Cross Keys in the past to sell a property, based on there excellent advice the property sold for the asking price in one day of being marketed. I now use them to let a property and once again have received excellent service, clear communication and true professionalism through all negotiations between myself and my tenants. Highly recommended for both sales and lettings.

Russ Wiliams


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