Property Information Form

30 April, 2021

5 Star Rating

Very good throughout the process, kept us informed Tried a few other estate agents, but Crosskeys were the best. Would use first in future

By: Sean O\'Dwyer

29 April, 2021

5 Star Rating

Lynn\'s commitment to keeping the purchasing party informed was unexpected, welcome and commendable. I greatly appreciated the helpful attitude of this organisation.

By: Mr Bugmann

28 April, 2021

5 Star Rating

Highly professional service, with friendly staff and a genuine feeling of honesty, reliability and trust. Communication and response times are second to none. Keep up the good work.

By: Nigel Bell

28 April, 2021

5 Star Rating

A very professional, enthusiastic and trustworthy team, who communicated well, and provided genuine and honest advice throughout. I would fully recommend them.

By: Holly Bell

27 April, 2021

5 Star Rating

Jo and the rest of her team (Laura and Lynne) were very supportive in helping me to secure a tenancy and extremely helpful in setting everything up.

By: Jason Mahoney

26 April, 2021

5 Star Rating

Laura has been really helpful for me and my partner Alex, every interaction with her was pleasant and friendly. Thank you! Lynne was so so friendly and warm it felt like talking with family! she seemed to really care and was so so helpful. She really gave us positive first impressions with Cross Keys. I remember coming off the phone with her the first time and me and my partner shared a nice smile and said \'She was lovely\' :) We had some not so helpful experiences with other Estate companies so to interact with Lynne was really lovely for us. The whole property searching is always a little daunting but we felt like Lynne was kind, efficient & easy to speak to. Thank you Lynne, from Alex & Sian

By: Sian Andrews

16 April, 2021

5 Star Rating

Highly professional service, Jo was so friendly & so helpful, she took all my worries away and sorted everything out for me. Jo's is highly organised and if she says she will do something for you it just happens without fuss. Jo is a wealth of information and her recommendations for property maintenance contractors, painters\/decorators, carpet suppliers\/fitters and removal companies were 2nd to none. I cannot recommend Jo & Cross Keys enough. Thank you for everything.

By: Barbara Howell

10 April, 2021

5 Star Rating

When looking for our new property Jo, Lynne and the team we're really helpful and friendly and guided us through the process to find a really nice place that suited our needs. The whole team were really efficient throughout. Great service from a great team. Thank you.

By: Casey Knight

9 April, 2021

5 Star Rating

Truly outstanding team. Everyone single team members will go above & beyond to help the need for customers requirements. Whole team was very supportive during this unprecedented times & they followed the Government guidelines perfectly during home viewings

By: Javed Rahim

9 April, 2021

5 Star Rating

All the staff at Crosskeys have been brilliant very professional helpful and friendly .I would highly recommend them to anyone looking to sell their house ,As over the past 17 years they have sold 6 property's for me and I have always had great service.

By: Nikki Davis

8 April, 2021

5 Star Rating

Cross Keys Estates have an outstanding team of professional staff who are falling over themselves to be helpful. I received constant live updates on all progress of the sale, and every question was answered promptly and clearly. Fiona Hardie\'s advice was particularly valuable.

By: Robert Fifield

8 April, 2021

5 Star Rating

Cross keys has been brilliant from the moment we enquired about putting our property to selling within less than a week!!! Very friendly and approachable people. Fiona Hardie has been exceptionally excellent with us when selling our house and has gone above and beyond for making sure things flow smoothly and well for us. Couldn't recommend cross keys enough and all the staff are brilliant including Jon, Rob, Katherine and Fiona.

By: Lisa Lynch

8 April, 2021

5 Star Rating

I have nothing but praise for the whole of the crosskeys team. Jon came to value my property and take photos and was my initial contact and was very helpful. I then had Danielle as my main contact throughout the sale. It turned out to be a far from straightforward process and she kept me calm when things got choppy. It was a lovely bonus that they gave me a fee discount for being a key worker even though I was an existing client. Much appreciated. I would highly recommend Cross keys . Thank you to the whole team

By: Kay Dillon

8 April, 2021

5 Star Rating

They worked really hard for us. We had lots of viewings. Easy sale. Lovely friendly staff team. Highly recommend Crosskeys.

By: joanne warren

8 April, 2021

5 Star Rating

Thank you so much to Cross Keys for helping us find our home. The whole team were so helpful anytime I needed to ring up or any support, thanks Fiona for all your viewings and for Lynn for pushing the sale through as quickly as you could.

By: Charlie Aquilina

8 April, 2021

5 Star Rating

Undertook a number of local viewings in Plymouth in Dec 20 with intent to Buy to Let with Cross Keys providing the final property we purchased. Throughout the whole conveyancing process Cross Keys personnel, mainly Danielle Gibbons, provided an excellent service to us as buyers and kept us updated regularly in respect of the process from the vendors side. Questions to the vendors were always promptly answered and a smooth transition throughout was achieved with no issues encountered. Danielle's professional attitude to the whole process ensured we as buyers were confident the process was proceeding as discussed and a final completion date in Late March occurred. I would recommend Cross Keys from a buyers perspective ut also having seen the effort they introduced on behalf of the buyer would also recommend them as selling agents.

By: John Ireland

6 April, 2021

5 Star Rating

As a newly single parent this was the first time of contacting an agency alone. The service was five star from the first phone call I made. All of my concerns were answered without hesitation and I was out at ease through the whole journey of finding a property. Keys have been collected and furniture in order. Thankyou cross keys, especially Jo Rees, Lynne Duncan, Craig McMillan Duncan and Laura Grubb

By: Sarah Van Kleef

6 April, 2021

5 Star Rating

Friendly and highly professional service from Jon and the team at Crosskeys. They make the whole process easy as they are approachable, knowledgeable, friendly and have a great online sale process system so you can log on at anytime and see where you are in the timeline. High quality photos and videos and great advice - sold my house within 24 hours! I would highly recommend Jon and his team

By: Rebecca Ramsden

30 March, 2021

5 Star Rating

Excellent and friendly service, as a tenant looking to move house the whole process has been clear and simple with plenty of help with any queries

By: Liz Taylor

24 March, 2021

5 Star Rating

I am so glad I went to Cross Keys estate agents. Why...because they are fabulous at keeping in touch both by email and telephone. They have a PROPERTY FILE where you can look to see how the sales progression is going which is extremely helpful. Really nothing at all is too much trouble and I am so grateful to the whole team for the kindness and efficiency shown in selling my property.

By: Teresa Cooper

24 March, 2021

5 Star Rating

First called Cross Keys Lettings on a Friday to enquiry about a house, I was in desperate need to move after having my little boy who is now 5months old. I was able to view the property on the Monday, and by Tuesday they had got in touch to say they were happy to offer my me the property. I was so so happy, fast forward 10days and I have received the keys and moving in ! Thank you so much for your speedy pace in getting things sorted. ☺️

By: Samantha Blake

23 March, 2021

5 Star Rating

As a tenant, you spend a considerable amount of your hard earned wage each month on a place to just live. Any business receiving that much money should treat that individual extremely well. Cross keys estates absolutley does not fall short of this. They have a quick responce time and are thorough in their work. You feel safe knowing that you will be looked after should any issues arise through their at tentative and genuine caring nature. I will be looking to purchase a house at some point in the future and I\'m hoping cross keys have the house I want! Special mentions to Lynne Duncan, Jo Rees and Laura Grubb.

By: Adam oats

23 March, 2021

5 Star Rating

Excellent customer service - very friendly and responsive. We have sold two properties through Cross Keys and although it took a while to get an offer, they never gave up and kept in touch to offer advice on how to improve viewings. The virtual tours were a great idea during lockdown. Once we had an offer, it was great to have Lynn available to keep the sale on track. Fiona and Danielle from the sales team were the agents we had most contact with and they were always friendly and professional.

By: Julie Moody

17 March, 2021

5 Star Rating

Cross Keys Estate Agents have provided us with a first class service regarding both a property rental and also a sale. They are helpful and friendly, but above all, have a professional and straightforward approach. Many thanks for all your help

By: Colin OAKES

13 March, 2021

5 Star Rating

My Wife and I decided it was a good idea to change jobs and move across the country during a covid lockdown. We looked at rental properties in Plymouth but found that the market at the time wasn\'t very good so we decided to jump onto the property ladder. As first time buyers and people who where a 5 hour drive from Plymouth Cross Keys where very supportive and helpful. Due to covid my wife and I wanted to limit the amount of viewing we did in Plymouth and the amount of time we were there. Thanks to the clear information and photos on the website we were fairly confident that we wanted the house before viewing the property. The addition of a virtual tour really helped get a good idea of the property before viewing. Our one criticism is that we would of liked more time in the property on viewing but the covid situation is to blame and not Cross Keys. Throughout the whole buying process Cross Keys were very helpful and supportive and helped drive the sales process forward. All the staff I spoke to were very friendly and I got the impression they cared and wanted to assist as much as they could. Cross keys (Danielle Gibbons) even recommended a fantastic mortgage broker to me who really helped us find a mortgage at a time when the market was very challenging for first time buyers. On occasion Cross keys failed to return a call or two but overall we are very happy and in the future we would have no hesitation to use cross keys again.

By: Matthew Hepworth

9 March, 2021

5 Star Rating

Jo and Laura were great throughout the process and really helped us achieve our goal of renting a property! Would recommend to anyone!

By: Greg Jones

6 March, 2021

5 Star Rating

An excellent and communicative service, I have been kept well up to date with the details of the purchase throughout.

By: Sam Fawcett

5 March, 2021

5 Star Rating

Crosskeys helped me sell my property. The service I received was friend, efficient and very professional. My thanks goes to the entire team but special thanks to Danielle and Fiona of whom I had most dealings.

By: Dan Crowther

5 March, 2021

5 Star Rating

Well where do I start! Firstly I'd like to say a huge thankyou to Rob and Katherine for finding us our beautiful first home! Secondly Katherine for all her help and hard work throughout the whole process, she kept me updated constantly and was also chasing things up for us, she did more work than our actual solicitors! Iv said it once and I'll say it again, if I could have paid her instead of the solicitors I would have! Don't have a bad word to say and I'd highly recommend this company if your buying or selling! Thankyou all again for your help and making it that little bit less stressful

By: Abbie Rowell

4 March, 2021

5 Star Rating

Fabulous,A breath of Fresh Air: having mistakenly gone with a internet estate agent with disastrous results and very little feedback, no sale after nearly 3 months I was little concerned. But the service I received from Cross Keys from the beginning was above and beyond. From the very first meeting with Jon to value my house and take photographs: I felt my beloved home was in good hands with a company who appreciated period properties and their features and knew how to market it. They took a couple of days to ensure all photographs represented my home accurately , checking in with me, then the next week I was fully on the market. Fiona my personal sales advisor, Fiona Hardie was excellent, giving me feedback, answering clients queries and within 2 days of viewings commencing I had 2 offers , one of which I accepted. But the service didnt end their, they kept me up to date via personal calls and emails and Property File application where I could keep track of progress. I also knew if I had any queries I could call into the office and speak to Rob, Kathy or Lynne and my concern would be dealt with professionally. If Fiona wasn\'t available putting me through to Danielle, another Sales Advisor who would ensure everything went smoothly too. They have liased with my buyers solicitor and mine and have kept track of the progress of my sale throughout, so I was up to speed.Any hiccups were swiftly identified and resolved. They didnt present with problems , they presented with Solutions. Throughout the process I felt valued as a homeowner and an individual, and assisted to make the whole process as smooth and seamless as possible. Would I use them again? Absolutely, and thats whether selling or buying. Would I reccomend them. Oh Yes and I have done to others who have gone on to sell their property through Cross Keys.

By: Michelle WOODBURN

4 March, 2021

5 Star Rating

Cross Keys exceeded our already high expectations! We recently engaged Cross Keys for the sale of our professionally refurbished property in Plymouth. They were great from start to finish! Their marketing (brochures and online) was crisp and modern. Their online portal was very useful for reviewing the feedback of prospective purchasers. The portal continued to be useful to track sales progression, once we had accepted an offer. All the staff I personally dealt with were fantastic communicators (Fiona H, Fiona W, Danielle, Rob, Katherine, Jon, Lewis and Lynn... to name a few)! We felt that they adapted really well to the challenges of the Covid pandemic, by introducing a video tour of our property that was very professionally edited. Myself and my business partner would certainly recommend them to others and we\'re keen to work with them again in the future!

By: Michael Dei

3 March, 2021

5 Star Rating

excellent service! From start to finish all the staff were professional, efficient and so friendly and supportive. I wouldn’t hesitate in recommending cross keys to anyone looking at renting a property.

By: James Lake

1 March, 2021

5 Star Rating

Jack, Jon and the Sales Team provided excellent service throughout the sale process. Their calm approach and attention to detail was exemplary and nothing was too much trouble.

By: Frances Purdie

1 March, 2021

5 Star Rating

My initial dealings was with Lynn, who was really great helping me to book a viewing for the property. She attended with me and gave me a tour of the property and answered all my question.... and offered lots more info! She instructed me how to make an application and was very helpful. From then it was passed over Jo who has assisted me from start to finish with all paperwork... which has been made very easy! Once my application had been accepted by the landlord (and due to relocating from London) the ladies at Cross Keys also allowed me to get into the property to have a last look round and to take some measurements etc. Laura was very patient and stayed with us for about 45mins which was super kind!! I can’t recommend Cross Keys, and in particular, Lynn, Jo and Laura, enough.... that have made the whole thing super easy!!

By: Victoria Hands

1 March, 2021

5 Star Rating

Cross Keys is a very serious letting agency company that helped me to get my dream home. Thank you Laura Grubb, Jo and Lynn for all the support in obtaining my new home. I am looking forward to recommend the Cross Keys agency to all my friends an familly.

By: Ramona Cercel

22 February, 2021

5 Star Rating

Have used Cross Keys many times for selling homes. Friendly staff and always competitive prices. They provide excellent insight of the property using great and many photos plus video footage so people can see what's on offer before visiting in person. Our latest sale took days to sell from listing so very pleased with that. Had dealings with Fiona H, Danielle, Rob, Katherine, Fiona W, Jon, Tom & Lynn.

By: Donna Jonas

19 February, 2021

5 Star Rating

5 star service. Kept informed throughout all stages of sale. Negotiated a good price for property. Very knowledgeable and pleasant to deal with. Highly recommended!

By: Jackie Perkins

18 February, 2021

5 Star Rating

Well done selling my property so quick, the staff are the best I have ever used,I will recommend Cross Keys to all my friends,

By: Ronald Jago

18 February, 2021

5 Star Rating

Had a really great experience with all at cross keys despite the COVID restrictions. Fiona Hardy was excellent, very helpful and accessible. Many thanks to her and the rest of the team (Danielle, Rob, Katherine & Fiona W) who helped make it a seamless and quick negotiation.

By: Ian Bennion

17 February, 2021

5 Star Rating

Thank you so much to Jo Rees and Laura Grubb for helping me and my partner find the ideal flat. All the staff have been so friendly, and helpful during the process & we are so excited to be moving into our new flat this week. I've had a much better experience than my previous lettings agents, so we're very happy. Thankyou.

By: Chloe

16 February, 2021

5 Star Rating

Thankyou to, laura,Jo and Lynne for this really easy to deal with experience, friendly staff, helped with everything needed, would highly recommend.

By: Harley mortlock

15 February, 2021

5 Star Rating

Got everything sorted for me very quickly and have been very helpful with my first move into a new place by myself.

By: Tyler Ferris

9 February, 2021

5 Star Rating

My first contact was Laura & she was amazing. She arranged a viewing of the property for me where I was shown around by a lovely lady called Lynne. The communication throughout the whole process has been amazing & the staff are friendly & helpful at what has been a very stressful time for me. I am now excited to start a new chapter in my life in my new home.

By: Kirsty Johnson

8 February, 2021

5 Star Rating

First time renting with this company and its been a really efficient, straight forward process! Lovely staff , quick response to any queries , cannot recommend this team enough! Thank you to Laura for helping us through the process :)

By: Justine Cunningham

8 February, 2021

5 Star Rating

Very professional, any queries we had were promptly dealt with and were always up to date with the progress of our purchase.

By: Penny McDaid

8 February, 2021

5 Star Rating

Danielle and the Cross Keys team have been wonderful through the whole process of the sale of the house. They knew the market well and had a lot of knowledge and experience. I would definitely recommend them to others who are buying and selling in the Plymouth area.

By: Naomi Lewtas

6 February, 2021

5 Star Rating

I have rented three propertys with crosskeys over the past five years and every property has been well managed by jo and the team at crosskeys, any problems have been easy to notify them and always been promptly resolved, will definitely use them in future and will recommend to friends and family looking to rent, Thank you again :)

By: David Atrill

6 February, 2021

5 Star Rating

We sold our property with Cross Keys. Fantastic service from beginning to end for a very reasonable price. Jon came to look around our property, he seemed very knowledgeable and we felt that he will be great to show around potential buyers. We weren\'t wrong, we accepted an offer the day after property went on the market. Through out the sale Lynn was very hands on, we were always informed about the progress and she would help me chase enquires when necessary. I also spoke to other members of staff and everyone always seemed very helpful and friendly. I would definitely recommend Cross Keys, great service and lovely staff. Thank you all again

By: Anna O\'Donovan

2 February, 2021

5 Star Rating

Had a really positive experience with Cross Keys. Laura, Jo and Lynne from the Lettings team were so professional. They were really helpful and so quick to come back to me with any questions I had about the flat we viewed. Thanks to them I have a found a lovely flat for my mum. Thank you so much.

By: Tina Bates