Property Information Form

22 February, 2021

5 Star Rating

Have used Cross Keys many times for selling homes. Friendly staff and always competitive prices. They provide excellent insight of the property using great and many photos plus video footage so people can see what's on offer before visiting in person. Our latest sale took days to sell from listing so very pleased with that. Had dealings with Fiona H, Danielle, Rob, Katherine, Fiona W, Jon, Tom & Lynn.

By: Donna Jonas

19 February, 2021

5 Star Rating

5 star service. Kept informed throughout all stages of sale. Negotiated a good price for property. Very knowledgeable and pleasant to deal with. Highly recommended!

By: Jackie Perkins

18 February, 2021

5 Star Rating

Well done selling my property so quick, the staff are the best I have ever used,I will recommend Cross Keys to all my friends,

By: Ronald Jago

18 February, 2021

5 Star Rating

Had a really great experience with all at cross keys despite the COVID restrictions. Fiona Hardy was excellent, very helpful and accessible. Many thanks to her and the rest of the team (Danielle, Rob, Katherine & Fiona W) who helped make it a seamless and quick negotiation.

By: Ian Bennion

17 February, 2021

5 Star Rating

Thank you so much to Jo Rees and Laura Grubb for helping me and my partner find the ideal flat. All the staff have been so friendly, and helpful during the process & we are so excited to be moving into our new flat this week. I've had a much better experience than my previous lettings agents, so we're very happy. Thankyou.

By: Chloe

16 February, 2021

5 Star Rating

Thankyou to, laura,Jo and Lynne for this really easy to deal with experience, friendly staff, helped with everything needed, would highly recommend.

By: Harley mortlock

15 February, 2021

5 Star Rating

Got everything sorted for me very quickly and have been very helpful with my first move into a new place by myself.

By: Tyler Ferris

9 February, 2021

5 Star Rating

My first contact was Laura & she was amazing. She arranged a viewing of the property for me where I was shown around by a lovely lady called Lynne. The communication throughout the whole process has been amazing & the staff are friendly & helpful at what has been a very stressful time for me. I am now excited to start a new chapter in my life in my new home.

By: Kirsty Johnson

8 February, 2021

5 Star Rating

First time renting with this company and its been a really efficient, straight forward process! Lovely staff , quick response to any queries , cannot recommend this team enough! Thank you to Laura for helping us through the process :)

By: Justine Cunningham

8 February, 2021

5 Star Rating

Very professional, any queries we had were promptly dealt with and were always up to date with the progress of our purchase.

By: Penny McDaid

8 February, 2021

5 Star Rating

Danielle and the Cross Keys team have been wonderful through the whole process of the sale of the house. They knew the market well and had a lot of knowledge and experience. I would definitely recommend them to others who are buying and selling in the Plymouth area.

By: Naomi Lewtas

6 February, 2021

5 Star Rating

I have rented three propertys with crosskeys over the past five years and every property has been well managed by jo and the team at crosskeys, any problems have been easy to notify them and always been promptly resolved, will definitely use them in future and will recommend to friends and family looking to rent, Thank you again :)

By: David Atrill

6 February, 2021

5 Star Rating

We sold our property with Cross Keys. Fantastic service from beginning to end for a very reasonable price. Jon came to look around our property, he seemed very knowledgeable and we felt that he will be great to show around potential buyers. We weren\'t wrong, we accepted an offer the day after property went on the market. Through out the sale Lynn was very hands on, we were always informed about the progress and she would help me chase enquires when necessary. I also spoke to other members of staff and everyone always seemed very helpful and friendly. I would definitely recommend Cross Keys, great service and lovely staff. Thank you all again

By: Anna O\'Donovan

2 February, 2021

5 Star Rating

Had a really positive experience with Cross Keys. Laura, Jo and Lynne from the Lettings team were so professional. They were really helpful and so quick to come back to me with any questions I had about the flat we viewed. Thanks to them I have a found a lovely flat for my mum. Thank you so much.

By: Tina Bates

30 January, 2021

5 Star Rating

Our experience with Cross Keys Estates has been very positive. We have dealt mainly with Jo and Lynn. They are friendly and helpful. As tenants Cross Keys Estates have provided peace of mind with the good relationship they have built up with both us and the landlord of the property.

By: Peter Horobin

29 January, 2021

5 Star Rating

I bought my first house with Cross Keys Estates and their support has been amazing! I can\'t thank the whole team enough...Fiona Hardie was only at the end of the phone and always ready to answer my questions! Fiona, Danielle , Rob, Katherine & Fiona W, Jon and Tom & Lynn...they truly make a great team :)

By: claudia de luca

28 January, 2021

5 Star Rating

Well, they\'ve done it again! The best estate agents i have EVER dealt with. Jo and Lynne have been professional, efficient and friendly. They made the whole process of renting a property easy and enjoyable. Would highly recommend. Thank you again!

By: Alice Dunne

28 January, 2021

5 Star Rating

Incredibly professional and efficient! Nothing was too much trouble and Laura made the moving in process very stress free and seamless.

By: Ellen

28 January, 2021

5 Star Rating

We rent a property managed by Crosskeys and any maintenance issues we have had have been addressed quickly. Lynne Duncan is very good and understanding and the manamead branch is by far the best estate agency iv ever had to deal with renting a property.

By: Susan Walker

25 January, 2021

5 Star Rating

Danielle was excellent throughout the whole process. Great customer service and always promptly replying to queries by email or phone. Easily the best experience I’ve had when purchasing a property and will now always look to deal with her and Cross keys.

By: Vic Barton

25 January, 2021

5 Star Rating

From the start rob valued our house with a very professional, honest and friendly manner. From then on all the staff were very helpful and approachable.. both fiona's were knowledgeable and always helped out with any questions we had.. lynn was exceptionally hard working and pushed the move on right up to the day we got the keys. Highly recommend this lovely team to buy or sell your property.. will use them again if we decide to move.

By: Thomas buchanan

23 January, 2021

5 Star Rating

Lynne & Jo have been very helpful whilst going through the process of letting a property to me. They\'ve given a lot of information on the letting, full inventory and the process has been smooth and easy. Very happy with the service given by all the team and nothing is too much trouble for any of them!

By: Harleigh Shaw

21 January, 2021

5 Star Rating

Lovely and friendly My self and my partner have recently rented a property through cross keys and found that every person we talked to was amazing, friendly and had all the information we need! The property is also amazing!!

By: Annabel

15 January, 2021

5 Star Rating

Working with Cross Keys on the purchase of my first home was great. I worked mostly with Danielle who showed me around the house and was my main contact throughout. If I ever come to sell to property on, I would consider using Cross Keys because of how wonderful they were to buy from.

By: Jennie Hartley

15 January, 2021

5 Star Rating

We found ourselves in the position of having to let our Parents house, we had absolutely no previous knowledge of letting and were concerned the process was going to be very daunting. The best decision we made was choosing Cross Keys to act as our agent. From the moment that Jack met us at the house we had every confidence in them, he gave us all the information regarding the legal aspects of letting that we needed to know along with areas that we could work on to ensure achieving the best let. He gave us the details of the letting team that we would be dealing with and a massive thanks to Jo, Laura and Lynne for their patience and expertise - I am sure that we bombarded them with many more e-mails than normal but they were clearly very knowledgeable and the team kept us informed every step of the way, giving us feedback on every viewing. Cross Keys dealt with every aspect of the let and nearly 3 months in it is running perfectly. I would not hesitate in recommending them to act as your agents.

By: Sue Speak

15 January, 2021

5 Star Rating

I have been a tenant with CrossKeys for 2 years, the lettings team have provided an efficient and friendly service throughout my tenancy. Any maintenance enquiries have been dealt with quickly and since I work from home preferences around rental inspections have been accommodated. I have always been kept informed of any matters relating to the tenancy. Well done team, in particular Jo and Lynne for their great service.

By: Naz

13 January, 2021

5 Star Rating

Excellent, professional service and flexibility. Would definitely look to use Cross Keys again to buy and also for selling properties in the area. All staff have been helpful, courteous and very efficient.

By: Simon Mansfield

7 January, 2021

5 Star Rating

Could not recommend Cross & Keys highly enough, actually wish we had them on both sides of our transactions. Fiona Hardie and the rest of the team including Danielle, Rob, Fiona, Katherine, Jon, Tom and Lynn made everything from start to finish with our purchase run smoothly, doing all the chasing when required keeping everyone updated before we even needed to ask. Fiona and the team at Cross Keys showed they had a great knowledge not only in the marketing process but also had a complete understanding of the legal process to see our purchase through to completion communicating with the Solicitors and ourselves at all times. As well as regular phone calls with updates to us the property portal is amazing always updated quickly and very informative. If we ever sell our property without doubt we will be going straight to Cross Keys. Will be recommending them to all my family and friends from now on. Nothing seemed too much trouble for Fiona and she was brilliant to us. Thank you to all the team at Cross Keys x x

By: Nikki Kitt

15 December, 2020

5 Star Rating

I haven\'t rented a property in 10 years, I was nervous and anxious that it be handled smoothly and professionally and luckily it seems this property is being managed by one of the best! From start to finish the service has been excellent, they have automated systems for most things and when you deal with staff they are polite and friendly and respond quickly. The agents show up on time for viewings and take a professional and kind view towards your circumstances. So far I haven\'t had any problems and Lynee, Laura and Jo have worked together as a team to sort out my rental in super quick time. Over the last couple of weeks I have dealt with lots of agencies that don\'t call you back, don\'t seem to care about renters and don\'t show up when they say they will and I\'m so pleased that I have ended up with a property with real expertise and professionalism in the rental market here. Thanks!

By: Paul Howlett

9 December, 2020

5 Star Rating

THANK YOU SO MUCH - i put this in capitals because i am so grateful for the ladies i had to deal with at Crosskeys. Lynne\/Jo\/Laura your polite and helpful manor on the phone makes dealing with you so easy. I approached several Plymouth Agencies and i am so pleased that i decided to go with Crosskeys. I Hope you all have a great Christmas, Thank you for your kindness and speed with dealing with everything. Very best regards Chris Passmore

By: chris passmore

8 December, 2020

5 Star Rating

The viewing and process after was great and efficient! Good service from lynne and made letting my first flat a little less scary! Appreciated and excited to move in.

By: Izabelle Abdullah

5 December, 2020

5 Star Rating

Friendly and professional company. Special Thank you to Jack and Jo for their extremely fast response. Thank you also to Laura, Lynne & Jasmine. I highly recommend Cross keys and would certainly use again.

By: Jacqui Hopkins

1 December, 2020

5 Star Rating

Great Team, Always very friendly. Kept us very informed and couldn\'t be happier with how they handled the whole process.

By: Vicktor Brelsford

1 December, 2020

5 Star Rating

I have used Cross Keys to find my last two rental properties and have had very good experiences both times. All paperwork has been completed quickly and accurately and both properties have been exactly as described. My recent viewing with Lynne was easy to arrange and conducted professionally. She was able to answer any question I had. The paperwork side was handled by Jo and was carried out efficiently and with very little fuss. I would happily recommend Cross Keys.

By: Ian Lee

26 November, 2020

5 Star Rating

Exceptional service from all the staff in the Lettings Office. There is always time for them to deal with you, courteously and efficiently. I cannot praise them too highly, this is the agent to go to every time.

By: Sandra Ford

25 November, 2020

5 Star Rating

Very helpful in every aspect of moving in and moving out I would recommend this office to anyone that was looking for a property

By: Jason goodwin

20 November, 2020

5 Star Rating

An apartment that I once lived in and loved became available, so I rang the office on a Saturday morning. I received a call back early that afternoon, and within 48 hours my tenancy was confirmed and the process got underway. Throught the process, Laura, Jo, Lynne and Jasmine were all very attentive, and woulnd\'t hesitate to reach out to me in case there was an issue that they thought I should be aware of. Going in to the letting, I did have a short list of issues I wanted addressed from my previous tenancy, and I\'m happy to report that each and every issue was more than resolved to my satisfaction. Estate agents get a bad rap, but I\'ve been thoroughly impressed with the attention that I\'ve received.

By: David Brockington

19 November, 2020

5 Star Rating

I dealt with the purchase on behalf of my son who was away. From start to finish I can\'t fault the Cross Keys team. Danielle was great when I viewed the house with my sons daughter. She was extremely understanding of the need for my son to be able to provide a home for his daughter and I believe was instrumental in helping the negotiations with the Housing Association. Lynn was also great in chasing progress with both solicitors keeping me informed at all stages. All phone contact with the rest of the team was excellent and I would definitely recommend Cross Keys to anyone buying or selling their property

By: Pam Tabb

19 November, 2020

5 Star Rating

The service from cross keys from valuation with jack and photos and video from Rob the same day the service has been second to none. Danielle was outstanding throughout with talking through offers received and liaising with for all the viewings. We were always sharply informed of any positivity from any viewing which were all carried out very well by all the staff. Lynn guided us through the sale right to the final day of completion. They all provide excellent customer service throughout and we couldn't ask for more. Thank you very much.

By: Gordon Snell

19 November, 2020

5 Star Rating

Friendly, very helpful staff. Professional service provided. Readily available and all staff able to assist even if main person unavailable at the time of contact.

By: PaulaM

19 November, 2020

5 Star Rating

Very attentive and friendly. Would highly recommend. All the staff made the process of buying our new home easy and stress free.

By: Jessica Benney

18 November, 2020

5 Star Rating

Thank you so much to all the team. From the first contact re valuation to the handing over of the keys I couldn’t have been happier that we chose Cross Keys to sell our property. Jon was fantastic-so friendly and polite-we really felt that the relaxed and friendly vibe yet polite and professional is what we would like from the agent showing us around if we were buying a house hence Jon gained our business. The particulars were great, the photos were great and the whole thing was really stress free. The house sold in 3 days!!!!!! Massive thanks to Danielle also for arranging the viewings etc and liaising with us throughout the whole of the selling process. Great communication. I would recommend and use again without hesitation!

By: Hayley Hickson

18 November, 2020

5 Star Rating

Excellent service from the Estate Agents, especially during a difficult year. Would definitely use them again. Danielle was helpful throughout and I would recommend them.

By: Del Tinney

18 November, 2020

5 Star Rating

Can’t say enough, the team are so helpful! Made sure my purchase went through as smooth as possible, super effective and great communicators

By: Beth Tout

18 November, 2020

5 Star Rating

Crosskeys were great with selling our property. They were proactive in getting a quick sale, and in dealing with any issues that arose in the course of the transaction. We would highly recommend.

By: Emily

17 November, 2020

5 Star Rating

Jo, Laura, Lynne and Jasmine are excellent team. Special thanks to Laura for patiently answering all my querries and reply even off hours. Very detailed, systematic electronic signatures and well explained . Highly recommended.

By: Abby

13 November, 2020

5 Star Rating

Like thank the team at cross keys. Fiona Hardie, Rob, Katherine, Fiona W, Jon, Tom and Lynn for selling of my mum\'s house . Great communication throughout the sale during the pandemic.

By: Stuart Behan

10 November, 2020

5 Star Rating

The experience with Cross Keys has been excellent. They have been extremely helpful and quick with responses and getting everything sorted for our move. All of the staff have been wonderful especially Laura Grubb, Jo, Lynne and Jasmine. Would definitely recommend them to anyone!

By: Emma Telling

8 November, 2020

5 Star Rating

I cannot speak highly enough of the service I received from Cross Keys. From start to finish they were extremely professional and friendly and kept me informed at every step along the way. They clearly love what they do and this came across. I seriously couldn’t fault them. Being ex military I have moved a lot...but these guys made it pain free! Thank you so much to all the Cross Keys team, you do an amazing job!

By: Sarah Bird

2 November, 2020

5 Star Rating

Really good, kept updated, chased on behalf of the vendors. Would use them for a sale in the future. Always contactable.

By: Collette Thornton