26 November, 2020
5 Star Rating
Exceptional service from all the staff in the Lettings Office. There is always time for them to deal with you, courteously and efficiently. I cannot praise them too highly, this is the agent to go to every time.
By: Sandra Ford
25 November, 2020
5 Star Rating
Very helpful in every aspect of moving in and moving out
I would recommend this office to anyone that was looking for a property
By: Jason goodwin
20 November, 2020
5 Star Rating
An apartment that I once lived in and loved became available, so I rang the office on a Saturday morning. I received a call back early that afternoon, and within 48 hours my tenancy was confirmed and the process got underway. Throught the process, Laura, Jo, Lynne and Jasmine were all very attentive, and woulnd\'t hesitate to reach out to me in case there was an issue that they thought I should be aware of. Going in to the letting, I did have a short list of issues I wanted addressed from my previous tenancy, and I\'m happy to report that each and every issue was more than resolved to my satisfaction. Estate agents get a bad rap, but I\'ve been thoroughly impressed with the attention that I\'ve received.
By: David Brockington
19 November, 2020
5 Star Rating
I dealt with the purchase on behalf of my son who was away. From start to finish I can\'t fault the Cross Keys team. Danielle was great when I viewed the house with my sons daughter. She was extremely understanding of the need for my son to be able to provide a home for his daughter and I believe was instrumental in helping the negotiations with the Housing Association. Lynn was also great in chasing progress with both solicitors keeping me informed at all stages.
All phone contact with the rest of the team was excellent and I would definitely recommend Cross Keys to anyone buying or selling their property
By: Pam Tabb
19 November, 2020
5 Star Rating
The service from cross keys from valuation with jack and photos and video from Rob the same day the service has been second to none. Danielle was outstanding throughout with talking through offers received and liaising with for all the viewings. We were always sharply informed of any positivity from any viewing which were all carried out very well by all the staff. Lynn guided us through the sale right to the final day of completion. They all provide excellent customer service throughout and we couldn't ask for more. Thank you very much.
By: Gordon Snell
19 November, 2020
5 Star Rating
Friendly, very helpful staff. Professional service provided. Readily available and all staff able to assist even if main person unavailable at the time of contact.
By: PaulaM
19 November, 2020
5 Star Rating
Very attentive and friendly. Would highly recommend. All the staff made the process of buying our new home easy and stress free.
By: Jessica Benney
18 November, 2020
5 Star Rating
Thank you so much to all the team. From the first contact re valuation to the handing over of the keys I couldn’t have been happier that we chose Cross Keys to sell our property. Jon was fantastic-so friendly and polite-we really felt that the relaxed and friendly vibe yet polite and professional is what we would like from the agent showing us around if we were buying a house hence Jon gained our business. The particulars were great, the photos were great and the whole thing was really stress free. The house sold in 3 days!!!!!! Massive thanks to Danielle also for arranging the viewings etc and liaising with us throughout the whole of the selling process. Great communication. I would recommend and use again without hesitation!
By: Hayley Hickson
18 November, 2020
5 Star Rating
Excellent service from the Estate Agents, especially during a difficult year. Would definitely use them again.
Danielle was helpful throughout and I would recommend them.
By: Del Tinney
18 November, 2020
5 Star Rating
Can’t say enough, the team are so helpful! Made sure my purchase went through as smooth as possible, super effective and great communicators
By: Beth Tout
18 November, 2020
5 Star Rating
Crosskeys were great with selling our property. They were proactive in getting a quick sale, and in dealing with any issues that arose in the course of the transaction. We would highly recommend.
By: Emily
17 November, 2020
5 Star Rating
Jo, Laura, Lynne and Jasmine are excellent team. Special thanks to Laura for patiently answering all my querries and reply even off hours. Very detailed, systematic electronic signatures and well explained . Highly recommended.
By: Abby
13 November, 2020
5 Star Rating
Like thank the team at cross keys. Fiona Hardie, Rob, Katherine, Fiona W, Jon, Tom and Lynn for selling of my mum\'s house . Great communication throughout the sale during the pandemic.
By: Stuart Behan
10 November, 2020
5 Star Rating
The experience with Cross Keys has been excellent. They have been extremely helpful and quick with responses and getting everything sorted for our move. All of the staff have been wonderful especially Laura Grubb, Jo, Lynne and Jasmine. Would definitely recommend them to anyone!
By: Emma Telling
8 November, 2020
5 Star Rating
I cannot speak highly enough of the service I received from Cross Keys. From start to finish they were extremely professional and friendly and kept me informed at every step along the way. They clearly love what they do and this came across. I seriously couldn’t fault them. Being ex military I have moved a lot...but these guys made it pain free! Thank you so much to all the Cross Keys team, you do an amazing job!
By: Sarah Bird
2 November, 2020
5 Star Rating
Really good, kept updated, chased on behalf of the vendors. Would use them for a sale in the future. Always contactable.
By: Collette Thornton
27 October, 2020
5 Star Rating
Smooth process and helpful at every stage. Cross Keys were really helpful throughout the process, keeping us up to date, and making sure everything proceeded smoothly.
By: Andrew Lock
27 October, 2020
5 Star Rating
Our family are extremely pleased with the professional service the team at Cross Keys provided during the challenging sale of our property.
They kept us informed throughout the process and without them we don\'t believe the sale would have completed.
We would thoroughly reccomend Cross Keys when selling your property.
By: bryce alford
23 October, 2020
5 Star Rating
Full process was brilliant
From start to finish we have had the support we needed
Laura followed all COVID restrictions dying the viewing making us both feel safe
By: Reece whitty
12 October, 2020
5 Star Rating
Cross Keys have been absolutely fantastic from beginning to end, Laura was our first point of contact via email and phone and then met us at the property for the viewing. She was professional, friendly and not at all pushy. The turnaround time between viewing the property and actually moving in was amazing and we were kept up to date every step of the way.
Jo has supplied all the relevant documents for us to sign and made the process extremely painless, it has been an absolute pleasure to deal with everyone at Cross Keys and we would not hesitate to recommend to all of our family and friends. Top notch.
By: Scott Laycock
12 October, 2020
5 Star Rating
Laura, Jo, Lynne and Jasmine have been very helpful and attentive. They kept me in the loop with every step in the letting process. They\'ve answered all my questions in a calm and professional manner. I highly recommend Cross Keys Estate lettings team.
By: Alexandra Ionescu
9 October, 2020
5 Star Rating
Friendly and helpful staff.
Good at giving feedback promptly.
It took a long time to sell the property (unusual property) but they never gave up and worked with us to gain more viewings.
Good idea for Jon to produce video tours during lockdown - proactive approach to the situation.
Property File is useful.
Good to have a dedicated person for progressing the sale. Lynn was very helpful.
By: Julie Moody
6 October, 2020
5 Star Rating
we are so pleased with the way Cross Keys are handling selling our house, We have children with disabilities and Cross Keys have been so accommodating and understanding in our families needs, very conscientious in arranging viewings around us and presenting us with very prompt feedback from viewings.
In fact the communication has been outstanding all round.
We would particularity like to thank Fiona H, Jon, Danielle, Rob, Katherine , Fiona W and Tom, for all the hard work and commitment in selling our property. We would one hundred percent recommend Cross Keys to anyone.
By: neil henderson
2 October, 2020
5 Star Rating
Everyone was a great help and all my questions were answered over email in a matter of minutes. Excellent service.
By: Gareth Phelan
29 September, 2020
5 Star Rating
Impeccable!
In August 2020 I had to relocate with my partner from London due to my job assignment. To be honest I was dreading the whole process, and the stories... you all know the stories about estate agents.
And then I come across Cross Keys. Excellent communication, swift process, professionals in action!
In about 3 days I was paying the deposit for the tenancy and less than a week signing the rest of the documents. And that\'s not all - everything online! Without even viewing the property myself. I must admit, it was a leap of faith that totally worth it!
Massive Thank You to the entire letting team!
Laura, Jo, Lynne and Jasmine - You made the entire process an enjoyable experience and helped me prove my point that you can rent online and hassle free!
Nick
By: Nick Neamtu
28 September, 2020
5 Star Rating
Excellent estate agents. They were amazing selling my late great grandmother’s house in Taunton. Even though the property wasn’t in Plymouth, Jack and Craig supported my family throughout - providing great advice and expertise. The house sold quickly thanks to Cross Keys Estate Agents.
By: Amelia Grabham
28 September, 2020
5 Star Rating
Jack and his team are definitely the best. You cannot fault Cross Keys Plymouth. The service I received from Jack for selling my property was outstanding. The valuation was spot-on, in fact he was able to achieve significantly more, AND ALL WITHIN A WEEK. Jack’s advice and help throughout the whole process went above and beyond what you normally get from an estate agent, what I’ve learnt from this experience is that the service from an independent agent is so much more personal and that you are not just a number. I highly recommend Cross Keys.
By: Maureen Marjoram
26 September, 2020
5 Star Rating
Well done Cross Keys..... our buyer withdrew the week lockdown started & we were under offer again with 2 weeks of lockdown lifting. Great service with timely updates & friendly, approachable staff. Highly recommended.
By: Kate Waterfield
16 September, 2020
5 Star Rating
Cross Keys have been incredibly helpful and efficient. From arranging the viewing, to organising paperwork - everything has been completed quickly and the communication from the whole lettings department, including Laura, Jo, Lynne & Jasmine has been brilliant!
By: Ellen
14 September, 2020
5 Star Rating
Excellent experience with Cross Keys. Very skilled at their craft. Strong at all stages - using technology effectively combined with confident, friendly staff - always available. Great photos and video Jon - it was the Pokemon that clinched it!
By: Thomas Varrall
14 September, 2020
5 Star Rating
As landlords living abroad, we have found the Cross Keys letting team invaluable in ensuring that our property stays in a good state of repair and that our tenants have a good experience with us as landlords. Getting setup and letting the property out was straightforward, several checks are done and various pieces of paperwork needed to be filled out. It was all promptly completed and we have been very happy with the service we have received.
Lynne and Jo have been amazing in dealing with us remotely and whilst we have had some challenges with telephony systems they have been very flexible in making sure we are kept up to date with the what is happening with our property. Be it finding new tenants, routine checks, emergency repairs or the impact that Covid-19 has had on all of us, the Cross Keys team has provided a professional service that has been essential for giving us peace of mind that our property is being looked after, especially when we are so far away from the property.
We would definitely recommend Cross Keys to others who are looking to become landlords and are looking for a management service.
By: Bex and Luke
11 September, 2020
5 Star Rating
After having a bad experience previously with another estate agency not disclosing important information to us, we were relieved to have found cross keys and have had nothing but excellent communication and service with them since. We’d like to give a special thank you to Laura and Jo for their assistance in our pre-tenancy information and help, also to Lynne and Jasmine for their assistance in any queries we have had. We are very excited to start our tenancy knowing we have Cross Keys as our agent!
By: Emma Giles
11 September, 2020
5 Star Rating
Brilliant agents. Efficient, quick to respond, reasonable, knowledgeable, everything you\'d want.
I had a straightforward tenancy so didn\'t really need them, but when I did they were very good, the lot of them.
By: Peter Clarkson
11 September, 2020
5 Star Rating
Lynne provides an amazing link between me and the landlord of the property I rent. She is really quick to respond, always cheerful and nothing is too much trouble. As a busy, working tenant I don\'t always have the ability to make personal calls and the email system is also good for reporting anything. Responses have always been very quick through that system too. Renting the property was easy, checks were completed quickly and I was moved in within weeks. Lynne always keeps you updated with where things are.
By: Kerry May
11 September, 2020
5 Star Rating
I\'m very impressed with the service we have received from the team at Cross Keys Estates so far.
From start to finish they have made the whole process of selling my house as painless as possible, guiding and advising me whenever needed. The communication is first class and the online portal is a great feature.
Although the property is not yet sold, I\'ve no doubt that with the professional guys at Cross Keys on the case, it will be sold for a price we\'re happy with in the near future.
If you are thinking of selling or marketing your property, I\'d highly recommend giving the guys at Cross Keys the chance to impress you as much as they have impressed us, a special thanks to Jon, Rob, Katherine and Fiona W who have made a difficult time after a family bereavement much easier and stress free.
By: Mrs Jelf
10 September, 2020
5 Star Rating
Thank you for your excellent personal service throughout our sale. A special thank you to Rob, Jon, Fiona, Danielle and Katherine. What a great team!
By: Wendy M
9 September, 2020
5 Star Rating
Professional, efficient, polite and friendly. I would highly recommend Crosskeys estates to anyone. A big thanks to Laura G, Jo, Lynne and Jasmine.
By: Sean Quigley
4 September, 2020
5 Star Rating
Friendly, professional, honest and genuine. Jon, Rob and Fiona W and their team dealt with our sale quickly, efficiently and with genuine enthusiasm.
By: Bess Manley
4 September, 2020
5 Star Rating
I just want to give my thanks and appreciation to Jo for helping My family out last night. My Husband came to pick me up from work with our baby but grabbed the wrong keys and locked them out of our house and his car! I rang Jo in crisis and she went out of her way to meet me at the office in unsociable hours to give me a spare key. My hero! Thank you Jo X
By: Mrs Sophia Kate Lowndes
4 September, 2020
5 Star Rating
I\'m from out of town and don\'t know the area at all. On the original call, Craig gave me plenty of time and followed up with a list of properties that suited my search, I chose some to view and was taken around by Jack. I have to say I have never experienced this level of outstanding service from an estate agent. I\'ve owned four properties in the past, rented many many more than I can remember and I\'ve had good experiences, but nothing like this. Between properties, Jack took me around Plymouth, showed me the sights, the areas to know, he pointed out his favourite places in the city, gave me advice on property development and made the whole experience an absolute pleasure. If I need an agent to sell with in the future, or one to let a property through, these guys will be my first call hands down. Thanks so much for a genuinely enjoyable afternoon.
By: Lily Allport
3 September, 2020
5 Star Rating
Hard working ,trustworthy and determine to see the sale
go through.Can not fault them in there attitude from the
moment we stepped through the door
By: Martin Wannell
3 September, 2020
5 Star Rating
Yet another great performance from the crew at Cross Keys Estates. Very quick to respond, friendly and easy to approach. By far our preferred agents. Thank you. Fiona, Danielle, Jon, Rob, Katherine and Fiona K.
By: Paul Haddy
28 August, 2020
5 Star Rating
As far as I am concerned Cross Keys Estates stands way in front of other agents in Plymouth. I was more than impressed with Jon’s professionalism from the first phone call followed by his valuation. His photography and filming of the online viewing was excellent and attracted buyers from the start. My next encounter was with Danielle who again impressed me so much with her interest and professionalism. She made sure she knew every detail of my home, something a previous agent failed to do. She totally took into account that I only wanted proceedable applicants viewing and she has successfully sold the property quickly to a lovely couple. I couldn’t be more impressed with Cross Keys Estates...they are excellent!
By: Elizabeth Power
27 August, 2020
5 Star Rating
An amazing Estate Agent, they make the stressful process of moving a lot easier and carefree. They are always quick to respond and answer any questions, and are always available to sort out any problems. Laura is wonderful, she is very knowledgeable and attentive, making the process very quick and stress-free. Jo was quick to sort out issues I had with the new property, and Lynne and Jasmine were also very useful and welcoming, and stepped in whenever my correspondent, Laura was too busy or unavailable.
All around an amazing Estate Agent.
By: Josh Worthington
26 August, 2020
5 Star Rating
After changing Estate Agents to Cross Keys the experience was 100% better then the previous company. The house selling process was run very professional and the updates where current.
By: Stephen Nilsson
25 August, 2020
5 Star Rating
Fantastic team at cross keys estates. Kept me informed of all developments in renting a flat with them. Extremely fast process and they gave me no need to worry at all. Everything sorted out within the week to viewing the property to having the landlord agree and all the paperwork sorted out. The whole team including laura, jo, Lynne and jasmine were amazing
By: Katie Shipping
25 August, 2020
5 Star Rating
We received a first class service and would recommend Cross Keys Estates to anyone who wants information and advice which we received from Lynn, Fiona H, Fiona W, Jack, Rob, Jon, Danielle and Yvette. Also they were very good at keeping in touch every step of the way.
By: Maureen Joyce Stevens
24 August, 2020
5 Star Rating
I couldn\'t rate Cross Keys highly enough. Excellent communication throughout our sale and purchase.
Would recommend to anyone look for an estate agent!
By: Gavin Reeves
21 August, 2020
5 Star Rating
Brilliant- couldn't do enough for me and went the extra mile. My sale was quite a difficult one but they handled it professionally and contacted my straight away with an updates.
By: Shelley Fowell
19 August, 2020
5 Star Rating
We have recently had an offer accepted on a property in Plymstock. We had two visits the first with Danielle and the second with Fiona H.
On both occasions they arrived promptly and we were greeted very politely. They answered all our questions but if there was anything they didn’t know they would find out.
All government guidelines with regard to the coronavirus were adhered to.
By: Nan Thompson
