Welcome to Cross Keys Estates

The most incredible team I have ever come across. Nothing was ever too much to ask for and they were so prompt in any responses that I required. Danielle was just amazing from start to finish. The rest of the team, Fiona Hardie, Jon, Fiona Wetton, Katherine, Rob, Tyler and Liam, were also always so helpful whenever I needed them and gave us the support we needed. We sold our property and also bought our new property through Cross Keys and we couldn\'t of done it without them. We will be forever grateful for everything they have done for us. I will be recommending this Cross Keys team to everyone! Thank you so much again, you are all amazing 🙂

Cross Keys staff were professional, polite and very helpful throughout the process of selling my property. They made a stressful time much easier with all queries answered with good humour and kindness. John, Fiona and Kathryn were only too happy to support and help. I would be very happy to recommend Cross Keys for their excellent service.

We needed to rent out our parents property to help pay for their care - the best decision we made was using Crosskeys agent run letting services. From the very beginning set up to the end they were excellent, their professionalism and expertise was outstanding They managed the whole process for us and guided us in any decision making we would definitely recommend them should you ever find yourself needing to rent a property Would particularly like to thank Jack, Jo, Lynne and Jackson for their knowledge and expertise (and patience) great job guys

Been really impressed with the efficiency shown to me by Crosskeys. I've mainly dealt with Jackson so far, he's been super quick at answering any enquiries I had while I've been securing a rented property. Also a thanks to Jo, Lynn and Craig. I feel in good hands with this agency. Managed to secure a viewing, paperwork sorted and move in date arranged within a few days!

Lynne was very helpful in showing the property, answered all questions, made good notes about my situation and in turn asked all the relevant questions that they needed to know. Once I was told that the property could be mine. The office did a great job in getting everything done and letting me know exactly what I needed to do. Pretty much a seamless operation.

I have bought 2 properties through Cross Keys and sold 1. From receiving an honest and open the valuation by Rob right through to completion I have found the whole team to be to be honest, professional, friendly and reassuring. My most recent sale was particularly stressful for me as it was a second property. John, Katherine, Fiona Wetton, Fiona Hardy, Danielle and Tyler were particularly understanding, reassuring and very patient with me through the whole sale process and for that I am very thankful. They made it as positive an experience as it could be and I would, without a doubt, recommend their service and I shall be selling another property with them in the New Year. BIG thanks & hugs to them all :-)

After a very upsetting setback the team at Crosskeys stepped in and made our dream a reality. From start to finish they were all exceptional. There is not enough room to write all I want to say. So I will sum it up. You are all priceless, you care which means more than anything. THANKS A MILLION FOR MAKING OUR DREAM HOME A REALITY. Special thanks to Tyler Sidney for his fantastic sales pitch,keep at it. Extra special thanks to Katherine you are a diamond we couldn\'t have done it without you.

Sales staff and lettings staff have been exceptional They have been efficient in all aspects of my house purchase through to letting Fiona Hardie from the sales department was amazing and kept me informed at every step of my purchase and answered all my questions efficiently Jo Rees from letting was fantastic and guided me through the process with ease and supported me with my first time letting As a team I cannot praise their efficiency enough thankyou team

I am currently in the process of re-locating from London to Plymouth. That plan came into serious jeopardy in recent weeks as it was starting to look as if I would not manage to secure a property in Plymouth before my contact on my current address in London expires on 19th November. Now, thanks to the efforts of Jo, Lynne and Jackson, my re-location to Plymouth is back on track because - in less than one week after first making contact with them - I have managed to land a property and a lovely one at that! This wonderful outcome is wholly down to their skills, commitment, and professionalism. That quiet, unfussy professionalism was in evidence from my very first contact with the team in that I was given the opportunity to go to the agency\'s website, view the virtual tour in lieu of a physical viewing and make the tenancy application on the strength of the virtual viewing. Reassuringly, it was made clear to me that if I did make an application it would have the same standing as those based on a physical viewing. That was the point when I first knew for certain that I was dealing with a lettings agency which was out of the ordinary: previously, I\'d had to persuade agencies to accept an application based on a virtual viewing and always got the sense that such an application would not get the same representation to the landlord as those based on actual viewings. The next big surprise with Cross Keys was the email which came through moments after the submission of the tenancy application, acknowledging receipt of it and giving information of when a decision could be expected. no other agency of my experience had bothered with such emails or with giving information on the decision-making window. it was a definite high-quality signal. In relation to that, perhaps the most satisfying aspect of dealing with the Cross Keys Lettings team is that they somehow manage to combine effectively managing expectations in that way with consistently getting things done inside schedule. On top of all their other qualities, I\'m pretty certain that they are the hardest workers out there too. Basically, if someone from outside Plymouth was to ask me to give them my top 3 best Letting Agents in the city, based on my experience over the past 6 weeks, I would pretty much put the Cross Keys Lettings team in positions 1, 2, and 3.

I was completely satisfied with the support, negotiations and communication offered by Cross Keys when I purchased a property in Plymouth 2021. This was especially appreciated as I currently live in Norfolk and had to ask for services such as Homebuyer\'s surveys to be accessed by the estate agents. I found the different departments efficient and the digital sales progress chart most helpful. The progress of the sale\/ purchase was managed in good time with engagement of our solicitors. All the phone calls, emails and letters were dealt with in a professional, courteous and personal manner.

Cross keys have been amazing right from the start and i would highly recommend them to anyone. We sold our house, and bought our new one through them, nothing has been too much trouble. A big thank you to Danielle, and a bigger thank you to Rob who made it his mission to find our beautiful new property.

I have been very please with Cross Keys Estates. The purchasing was more protracted than might normally be expected but Danielle Gibbons and the sales team did an excellent job in monitoring the legal process and keeping all parties informed of progress. Jo Rees, the lettings manager, was excellent in offering us good terms for managing the property and in getting the property ready to rent in a very short time period. We share a common view on how rental property should be maintained. I also think we got a very fair price.

It has taken a year and two failed sales to finalise the sale of our flat. The eventual successful outcome took nine months but Fiona and Lynn were supportive at all times. They communicated with solicitors when we failed and kept an eye on the property as we were three hundred miles away. I would highly recommend the service they provided.

This team is amazing! Joanne, lynne, Jackson, and Craig have pulled out all the stops to get my family into a property in Plymouth in quick time. I honestly can’t thank the team enough for all of your help. You have quite literally made our year. If I could tag you all on here I would but it only lets you tag 2 people.

In short - excellent! As a remote seller I have had to rely heavily on the staff of Cross keys to operate the sale in all aspects on their own. They have done a truly excellent job and did so for me on another property 3 years ago. This means they are providing consistently good and great value service. All the staff I have been in contact with have been proactive and communicative and their online summary tool is a great way of keeping track of the viewing and sales progress. I really cant fault them!

A very helpful and knowledgeable team at Crosskeys. All aspects of the tenancy search were carried out efficiently and we, as landlords, were constantly keep in the loop with progress. All staff with whom we dealt were up to date with the current state the process had reached. It was very reassuring to know that our tenancy search was in such capable hands. Nothing was too much trouble and it was a pleasure dealing with the company.

Best agency I have been with throughout my renting life. From the first point of contact with Laura all the through till the end I have never had any issues whatsoever. Speedy and professional start to the tenancy dealt with by Laura and then Jo dealing with my change circumstances and Lynne quickly dealing with any maintenance issues. Will definitely recommend to anyone wishes to start renting. Thank you for everything guys!

I had amazing service and support from the Lettings team during the process of purchasing the property of was letting, despite the letting not being with them for 4 years. Lynne was a constant warm professional who's calm positivity helped massively when dealing with information requests and enquires on the history of the property. Always a friendly voice on the end of the phone to assist in anything, even though no official business was going through the estate agency themselves. Jo was professional and proactive in working through a DPS deposit recovery situation that was unresolved. Within 2 days the situation was resolved and again done without any payment. Craig Duncan also went out of his way to recover old archived property adverts and property information for me to have a more detailed history of the property, etc. Which assisted in price negotiations, etc. This team is highly recommended to anyone from 1st time tenants to multi-home buyers. Top class professionals with real empathy and time to truly listen and help any current, future or past clients that come through there doors.