All Agents Awards

23 October, 2020

5 Star Rating

Full process was brilliant From start to finish we have had the support we needed Laura followed all COVID restrictions dying the viewing making us both feel safe

By: Reece whitty

12 October, 2020

5 Star Rating

Cross Keys have been absolutely fantastic from beginning to end, Laura was our first point of contact via email and phone and then met us at the property for the viewing. She was professional, friendly and not at all pushy. The turnaround time between viewing the property and actually moving in was amazing and we were kept up to date every step of the way. Jo has supplied all the relevant documents for us to sign and made the process extremely painless, it has been an absolute pleasure to deal with everyone at Cross Keys and we would not hesitate to recommend to all of our family and friends. Top notch.

By: Scott Laycock

12 October, 2020

5 Star Rating

Laura, Jo, Lynne and Jasmine have been very helpful and attentive. They kept me in the loop with every step in the letting process. They\'ve answered all my questions in a calm and professional manner. I highly recommend Cross Keys Estate lettings team.

By: Alexandra Ionescu

9 October, 2020

5 Star Rating

Friendly and helpful staff. Good at giving feedback promptly. It took a long time to sell the property (unusual property) but they never gave up and worked with us to gain more viewings. Good idea for Jon to produce video tours during lockdown - proactive approach to the situation. Property File is useful. Good to have a dedicated person for progressing the sale. Lynn was very helpful.

By: Julie Moody

6 October, 2020

5 Star Rating

we are so pleased with the way Cross Keys are handling selling our house, We have children with disabilities and Cross Keys have been so accommodating and understanding in our families needs, very conscientious in arranging viewings around us and presenting us with very prompt feedback from viewings. In fact the communication has been outstanding all round. We would particularity like to thank Fiona H, Jon, Danielle, Rob, Katherine , Fiona W and Tom, for all the hard work and commitment in selling our property. We would one hundred percent recommend Cross Keys to anyone.

By: neil henderson

2 October, 2020

5 Star Rating

Everyone was a great help and all my questions were answered over email in a matter of minutes. Excellent service.

By: Gareth Phelan

29 September, 2020

5 Star Rating

Impeccable! In August 2020 I had to relocate with my partner from London due to my job assignment. To be honest I was dreading the whole process, and the stories... you all know the stories about estate agents. And then I come across Cross Keys. Excellent communication, swift process, professionals in action! In about 3 days I was paying the deposit for the tenancy and less than a week signing the rest of the documents. And that\'s not all - everything online! Without even viewing the property myself. I must admit, it was a leap of faith that totally worth it! Massive Thank You to the entire letting team! Laura, Jo, Lynne and Jasmine - You made the entire process an enjoyable experience and helped me prove my point that you can rent online and hassle free! Nick

By: Nick Neamtu

28 September, 2020

5 Star Rating

Excellent estate agents. They were amazing selling my late great grandmother’s house in Taunton. Even though the property wasn’t in Plymouth, Jack and Craig supported my family throughout - providing great advice and expertise. The house sold quickly thanks to Cross Keys Estate Agents.

By: Amelia Grabham

28 September, 2020

5 Star Rating

Jack and his team are definitely the best. You cannot fault Cross Keys Plymouth. The service I received from Jack for selling my property was outstanding. The valuation was spot-on, in fact he was able to achieve significantly more, AND ALL WITHIN A WEEK. Jack’s advice and help throughout the whole process went above and beyond what you normally get from an estate agent, what I’ve learnt from this experience is that the service from an independent agent is so much more personal and that you are not just a number. I highly recommend Cross Keys.

By: Maureen Marjoram

26 September, 2020

5 Star Rating

Well done Cross Keys..... our buyer withdrew the week lockdown started & we were under offer again with 2 weeks of lockdown lifting. Great service with timely updates & friendly, approachable staff. Highly recommended.

By: Kate Waterfield

16 September, 2020

5 Star Rating

Cross Keys have been incredibly helpful and efficient. From arranging the viewing, to organising paperwork - everything has been completed quickly and the communication from the whole lettings department, including Laura, Jo, Lynne & Jasmine has been brilliant!

By: Ellen

14 September, 2020

5 Star Rating

Excellent experience with Cross Keys. Very skilled at their craft. Strong at all stages - using technology effectively combined with confident, friendly staff - always available. Great photos and video Jon - it was the Pokemon that clinched it!

By: Thomas Varrall

14 September, 2020

5 Star Rating

As landlords living abroad, we have found the Cross Keys letting team invaluable in ensuring that our property stays in a good state of repair and that our tenants have a good experience with us as landlords. Getting setup and letting the property out was straightforward, several checks are done and various pieces of paperwork needed to be filled out. It was all promptly completed and we have been very happy with the service we have received. Lynne and Jo have been amazing in dealing with us remotely and whilst we have had some challenges with telephony systems they have been very flexible in making sure we are kept up to date with the what is happening with our property. Be it finding new tenants, routine checks, emergency repairs or the impact that Covid-19 has had on all of us, the Cross Keys team has provided a professional service that has been essential for giving us peace of mind that our property is being looked after, especially when we are so far away from the property. We would definitely recommend Cross Keys to others who are looking to become landlords and are looking for a management service.

By: Bex and Luke

11 September, 2020

5 Star Rating

After having a bad experience previously with another estate agency not disclosing important information to us, we were relieved to have found cross keys and have had nothing but excellent communication and service with them since. We’d like to give a special thank you to Laura and Jo for their assistance in our pre-tenancy information and help, also to Lynne and Jasmine for their assistance in any queries we have had. We are very excited to start our tenancy knowing we have Cross Keys as our agent!

By: Emma Giles

11 September, 2020

5 Star Rating

Brilliant agents. Efficient, quick to respond, reasonable, knowledgeable, everything you\'d want. I had a straightforward tenancy so didn\'t really need them, but when I did they were very good, the lot of them.

By: Peter Clarkson

11 September, 2020

5 Star Rating

Lynne provides an amazing link between me and the landlord of the property I rent. She is really quick to respond, always cheerful and nothing is too much trouble. As a busy, working tenant I don\'t always have the ability to make personal calls and the email system is also good for reporting anything. Responses have always been very quick through that system too. Renting the property was easy, checks were completed quickly and I was moved in within weeks. Lynne always keeps you updated with where things are.

By: Kerry May

11 September, 2020

5 Star Rating

I\'m very impressed with the service we have received from the team at Cross Keys Estates so far. From start to finish they have made the whole process of selling my house as painless as possible, guiding and advising me whenever needed. The communication is first class and the online portal is a great feature. Although the property is not yet sold, I\'ve no doubt that with the professional guys at Cross Keys on the case, it will be sold for a price we\'re happy with in the near future. If you are thinking of selling or marketing your property, I\'d highly recommend giving the guys at Cross Keys the chance to impress you as much as they have impressed us, a special thanks to Jon, Rob, Katherine and Fiona W who have made a difficult time after a family bereavement much easier and stress free.

By: Mrs Jelf

10 September, 2020

5 Star Rating

Thank you for your excellent personal service throughout our sale. A special thank you to Rob, Jon, Fiona, Danielle and Katherine. What a great team!

By: Wendy M

9 September, 2020

5 Star Rating

Professional, efficient, polite and friendly. I would highly recommend Crosskeys estates to anyone. A big thanks to Laura G, Jo, Lynne and Jasmine.

By: Sean Quigley

4 September, 2020

5 Star Rating

Friendly, professional, honest and genuine. Jon, Rob and Fiona W and their team dealt with our sale quickly, efficiently and with genuine enthusiasm.

By: Bess Manley

4 September, 2020

5 Star Rating

I just want to give my thanks and appreciation to Jo for helping My family out last night. My Husband came to pick me up from work with our baby but grabbed the wrong keys and locked them out of our house and his car! I rang Jo in crisis and she went out of her way to meet me at the office in unsociable hours to give me a spare key. My hero! Thank you Jo X

By: Mrs Sophia Kate Lowndes

4 September, 2020

5 Star Rating

I\'m from out of town and don\'t know the area at all. On the original call, Craig gave me plenty of time and followed up with a list of properties that suited my search, I chose some to view and was taken around by Jack. I have to say I have never experienced this level of outstanding service from an estate agent. I\'ve owned four properties in the past, rented many many more than I can remember and I\'ve had good experiences, but nothing like this. Between properties, Jack took me around Plymouth, showed me the sights, the areas to know, he pointed out his favourite places in the city, gave me advice on property development and made the whole experience an absolute pleasure. If I need an agent to sell with in the future, or one to let a property through, these guys will be my first call hands down. Thanks so much for a genuinely enjoyable afternoon.

By: Lily Allport

3 September, 2020

5 Star Rating

Hard working ,trustworthy and determine to see the sale go through.Can not fault them in there attitude from the moment we stepped through the door

By: Martin Wannell

3 September, 2020

5 Star Rating

Yet another great performance from the crew at Cross Keys Estates. Very quick to respond, friendly and easy to approach. By far our preferred agents. Thank you. Fiona, Danielle, Jon, Rob, Katherine and Fiona K.

By: Paul Haddy

28 August, 2020

5 Star Rating

As far as I am concerned Cross Keys Estates stands way in front of other agents in Plymouth. I was more than impressed with Jon’s professionalism from the first phone call followed by his valuation. His photography and filming of the online viewing was excellent and attracted buyers from the start. My next encounter was with Danielle who again impressed me so much with her interest and professionalism. She made sure she knew every detail of my home, something a previous agent failed to do. She totally took into account that I only wanted proceedable applicants viewing and she has successfully sold the property quickly to a lovely couple. I couldn’t be more impressed with Cross Keys Estates...they are excellent!

By: Elizabeth Power

27 August, 2020

5 Star Rating

An amazing Estate Agent, they make the stressful process of moving a lot easier and carefree. They are always quick to respond and answer any questions, and are always available to sort out any problems. Laura is wonderful, she is very knowledgeable and attentive, making the process very quick and stress-free. Jo was quick to sort out issues I had with the new property, and Lynne and Jasmine were also very useful and welcoming, and stepped in whenever my correspondent, Laura was too busy or unavailable. All around an amazing Estate Agent.

By: Josh Worthington

26 August, 2020

5 Star Rating

After changing Estate Agents to Cross Keys the experience was 100% better then the previous company. The house selling process was run very professional and the updates where current.

By: Stephen Nilsson

25 August, 2020

5 Star Rating

Fantastic team at cross keys estates. Kept me informed of all developments in renting a flat with them. Extremely fast process and they gave me no need to worry at all. Everything sorted out within the week to viewing the property to having the landlord agree and all the paperwork sorted out. The whole team including laura, jo, Lynne and jasmine were amazing

By: Katie Shipping

25 August, 2020

5 Star Rating

We received a first class service and would recommend Cross Keys Estates to anyone who wants information and advice which we received from Lynn, Fiona H, Fiona W, Jack, Rob, Jon, Danielle and Yvette. Also they were very good at keeping in touch every step of the way.

By: Maureen Joyce Stevens

24 August, 2020

5 Star Rating

I couldn\'t rate Cross Keys highly enough. Excellent communication throughout our sale and purchase. Would recommend to anyone look for an estate agent!

By: Gavin Reeves

21 August, 2020

5 Star Rating

Brilliant- couldn't do enough for me and went the extra mile. My sale was quite a difficult one but they handled it professionally and contacted my straight away with an updates.

By: Shelley Fowell

19 August, 2020

5 Star Rating

We have recently had an offer accepted on a property in Plymstock. We had two visits the first with Danielle and the second with Fiona H. On both occasions they arrived promptly and we were greeted very politely. They answered all our questions but if there was anything they didn’t know they would find out. All government guidelines with regard to the coronavirus were adhered to.

By: Nan Thompson

19 August, 2020

5 Star Rating

Danielle was fabulous throughout our purchase. From first viewing to completion, she was personable, professional and totally reliable. Despite the unprecedented times of Covid 19 - her calm, friendly and professional manner put us at ease straight away. Nothing was too much trouble and I knew it was Danielle I could count on when I needed issues solved. Thanks to Cross Keys for all their help but especially to Danielle for being a superstar.

By: Emma Plant

17 August, 2020

5 Star Rating

As alway the service with Cross Keys Estates Ltd is excellent. We have bought through them and now are renting a property we own through them. Service is second to none, we have been kept informed from the start. Any recommendations \/ suggestions have been taken on board and addressed. Massive thanks to the lettings team, but firstly to Jack Merriott & Craig Duncan, for your professionalism and continued support. Goes without saying to the wonderful lettings team who work tirelessly ensuring tenants get the properties they want. Massive thanks to the lovely Jo Rees, Lynne Duncan, Laura Grubb & Jasmine, you have been a pleasure to be in contact with, through these unchartered times. We look forward to letting further properties with you in the future. Karen & Dave xx

By: Karen Kingdom

12 August, 2020

5 Star Rating

Friendly, brilliant and efficient service from Laura, Jo, Lynn and Jasmine from Cross Keys. I have been looking for my first flat out of student accommodation and from viewing the flat to application to referencing etc. it has been a smooth and easy process! Laura in particular has been very on the ball with all the paperwork needed and always available to answer any questions I have had.

By: Kate Harding

10 August, 2020

5 Star Rating

Very helpful and understanding Lynn was on every occasion.As my property was a difficult one due to bad conveyance solicitor. Cross keys rented out my flat for many years before sale always 100 per cent service all around with letting staff and Lynn. Lots of guidance and patience throughout sale.

By: Mandy Rick

7 August, 2020

5 Star Rating

We\'ve been looking to purchase a house in Plymouth and specifically the Stoke area. We registered with many estate agents but found Cross Keys Estates in Mannamead to be very proactive, keeping us updated with existing and any new property opportunities. We had the pleasure of Laura Hardie showing us around a property, she was very knowledgable and anything she didn\'t know she took a note of ready to get back to us later. We loved the house and subsequently put in an offer. The paperwork came thick and fast and we found all the team all to be helpful and efficient. Sadly our buyers pulled out so we had to consequently pull out of the Plymouth purchase but we will be back when in a postion to do do and look forward speaking to all at the Mannamead branch. Thanks to Jon, Danielle , & Rob & Fiona W and especially Fiona H. See you all soon hopefully x

By: Wendy Peters

5 August, 2020

5 Star Rating

It was a wonderful experience with CrossKeys as a tenant for more than 1 year. They are super quick in response and excellent in service all the time. I really delighted and thankful for their support being provided throughout. I thankful to all members especially Lynne, Jo, Laura and Jasmine for their constant assistance. I would prefer CrossKeys in the future whenever required. Take care guys, Sachin

By: Dr Sachin Kumar

29 July, 2020

5 Star Rating

I went to two open houses hosted by Laura, Jo, Lynne and Jasmine and they were great. All helpful on the phone and very friendly in person. Thank you guys!

By: Ronan Couling

29 July, 2020

5 Star Rating

Fantastic Service! Cross Keys Estates are on the ball !! I will always recommend them above the other estate agents in Plymouth, especially with Fiona Hardie being so proactive and supportive in every step during our property purchase. Also, not forgetting all of the help that her team has also provided to date. Jack Merriott (director) & thanks to Jon, Rob & Fiona W. This is why they won Plymouth’s Best Estate Agent for 2019 and should bag a gold for 2020. Well Done Cross Keys Estates!!

By: Alan

27 July, 2020

5 Star Rating

Fantastic service given by Lynn Dawe in helping push this purchase over the line. Situation wasn\'t helped due to Covid19 lockdown and the vendors unresponsive and unhelpful solicitors but Lynn kept badgering them throughout. Also thanks to Jo Rees for all her huff and puff in dealing with a few existing tenancy issues and resolutions.

By: Paul Hazzard

25 July, 2020

5 Star Rating

Thanks for selling my property I found the experience with Crosskeys very professional and would use them again Fiona was a big help for the final viewing and sale many thanks Nigel Stacey

By: Mr Nigel Stacey

24 July, 2020

5 Star Rating

The staff are amazing here. Friendly, switched on and great at their job. Particularly Danielle and Fiona who updated us throughout every step of the way and did their best to make sure our sale went smoothly. I would highly recommend and I will always be using cross keys for all future sales.

By: Katie Greenaway

22 July, 2020

5 Star Rating

My wife and I have been landlords for 8 years now since we retired. One of our two properties became available to let this month (July 2020). We always chose a tenant find only service and manage the properties ourselves. The agent that we had previously used had dramatically increased their charges following the restrictions on tenant fees. Firstly, we were looking for a professional service, but, we also wanted good value too. Cross Keys have ticked all our boxes! The quality of the marketing was superb including a virtual tour which was quickly uploaded to Rightmove. Prospective tenants were professionally vetted and a block of viewings efficiently organised. All the necessary checks and paperwork were completed by our target date so that we only had a two day void. Cross Keys found us a very nice young couple who have now moved in. The outstanding thing about Cross Keys is that the staff all work very well as a team. We will definitely use them again next time we need new tenants.

By: Martin Mills

20 July, 2020

5 Star Rating

Laura and Lynne were great in helping me and my partner find a flat. On the day of the viewing Lynne came across very welcoming and professional even during COVID restrictions. She was great to talk to and made us very comfortable to work with. She was able to answer any of my questions about the property which was very reassuring. Laura has been extremely helpful over email\/phone with regular replies which helped us find the right property quickly which I greatly appreciate. Cross Keys Estates have been brilliant, thank you too all the team!

By: Daniel Wase

16 July, 2020

5 Star Rating

Everyone has been extremely helpful and incredibly organised which has really given me sound piece of mind. Staff, especially Lynne, have been friendly, welcoming and knowledgeable. My viewing was great even with COVID restrictions and Lynne has assured me that she will be sourcing a new oven for the property before I move in, this has given me real piece of mind, having agents who are really on it in terms of organisation and helpfulness is such an important factor. Thanks to Laura, Jo, Jasmine and Lynne who have all been in contact with me through this process :)

By: Joe Conway

16 July, 2020

5 Star Rating

Jon Curtis and Fiona Hardie have been incredibly professional and supportive. Due to their professionalism my home sold quickly and smoothly. Their advice And support was amazing. Both were incredibly approachable and friendly and I wouldn’t hesitate to recommend Cross-Keys to friends and family. I can not recommend them highly enough and they are a credit to the company.

By: Lesley Burdon

15 July, 2020

5 Star Rating

Excellent service from a highly reputable brand! I have been very pleased and impressed by the quality of the service I received from Fiona and Danielle. My home was sold swiftly and with little hassle. I would highly recommend Crosskeys especially as they offered a 50% discount on the rate for NHS staff, supporting our everyday heroes!

By: Luke Satchell

14 July, 2020

5 Star Rating

Great estate agents and priced much lower than competitors, would not hesitate to use them again. The marketing of my property was absolutely amazingly done and perfectly presented, this generated a huge amount of interest within the first few days of it going on the market. The photos and video tour taken by the agent were professionals done and gave potential buyers a realistic view on how the property looks. The team are super professional, Jon was extremely flexible and made sure everything was done to the highest standards! Fiona was able to manage the sale progress and talk me through the whole process advising me all the way. The viewings that took place were all done on time and feedback was given to me promptly, either the same day or first thing in the morning. Everything was easily managed through cross keys property portfolio website. My property sold over the asking price and within days of going on the market, I would 100% use this 5 star estate agent again and also recommend anyone to do the same!

By: Andrew Knights

14 July, 2020

5 Star Rating

Can not recommend cross keys enough! First time going into renting and Laura, jo, jasmine and lynn have been more than helpful!! Keeping me updated on every aspect Of the renting process. Thank you for all your work.

By: Kerrie birchall