All Agents Awards

25 January, 2021

5 Star Rating

Danielle was excellent throughout the whole process. Great customer service and always promptly replying to queries by email or phone. Easily the best experience I’ve had when purchasing a property and will now always look to deal with her and Cross keys.

By: Vic Barton

25 January, 2021

5 Star Rating

From the start rob valued our house with a very professional, honest and friendly manner. From then on all the staff were very helpful and approachable.. both fiona's were knowledgeable and always helped out with any questions we had.. lynn was exceptionally hard working and pushed the move on right up to the day we got the keys. Highly recommend this lovely team to buy or sell your property.. will use them again if we decide to move.

By: Thomas buchanan

23 January, 2021

5 Star Rating

Lynne & Jo have been very helpful whilst going through the process of letting a property to me. They\'ve given a lot of information on the letting, full inventory and the process has been smooth and easy. Very happy with the service given by all the team and nothing is too much trouble for any of them!

By: Harleigh Shaw

21 January, 2021

5 Star Rating

Lovely and friendly My self and my partner have recently rented a property through cross keys and found that every person we talked to was amazing, friendly and had all the information we need! The property is also amazing!!

By: Annabel

15 January, 2021

5 Star Rating

Working with Cross Keys on the purchase of my first home was great. I worked mostly with Danielle who showed me around the house and was my main contact throughout. If I ever come to sell to property on, I would consider using Cross Keys because of how wonderful they were to buy from.

By: Jennie Hartley

15 January, 2021

5 Star Rating

We found ourselves in the position of having to let our Parents house, we had absolutely no previous knowledge of letting and were concerned the process was going to be very daunting. The best decision we made was choosing Cross Keys to act as our agent. From the moment that Jack met us at the house we had every confidence in them, he gave us all the information regarding the legal aspects of letting that we needed to know along with areas that we could work on to ensure achieving the best let. He gave us the details of the letting team that we would be dealing with and a massive thanks to Jo, Laura and Lynne for their patience and expertise - I am sure that we bombarded them with many more e-mails than normal but they were clearly very knowledgeable and the team kept us informed every step of the way, giving us feedback on every viewing. Cross Keys dealt with every aspect of the let and nearly 3 months in it is running perfectly. I would not hesitate in recommending them to act as your agents.

By: Sue Speak

15 January, 2021

5 Star Rating

I have been a tenant with CrossKeys for 2 years, the lettings team have provided an efficient and friendly service throughout my tenancy. Any maintenance enquiries have been dealt with quickly and since I work from home preferences around rental inspections have been accommodated. I have always been kept informed of any matters relating to the tenancy. Well done team, in particular Jo and Lynne for their great service.

By: Naz

13 January, 2021

5 Star Rating

Excellent, professional service and flexibility. Would definitely look to use Cross Keys again to buy and also for selling properties in the area. All staff have been helpful, courteous and very efficient.

By: Simon Mansfield

7 January, 2021

5 Star Rating

Could not recommend Cross & Keys highly enough, actually wish we had them on both sides of our transactions. Fiona Hardie and the rest of the team including Danielle, Rob, Fiona, Katherine, Jon, Tom and Lynn made everything from start to finish with our purchase run smoothly, doing all the chasing when required keeping everyone updated before we even needed to ask. Fiona and the team at Cross Keys showed they had a great knowledge not only in the marketing process but also had a complete understanding of the legal process to see our purchase through to completion communicating with the Solicitors and ourselves at all times. As well as regular phone calls with updates to us the property portal is amazing always updated quickly and very informative. If we ever sell our property without doubt we will be going straight to Cross Keys. Will be recommending them to all my family and friends from now on. Nothing seemed too much trouble for Fiona and she was brilliant to us. Thank you to all the team at Cross Keys x x

By: Nikki Kitt

15 December, 2020

5 Star Rating

I haven\'t rented a property in 10 years, I was nervous and anxious that it be handled smoothly and professionally and luckily it seems this property is being managed by one of the best! From start to finish the service has been excellent, they have automated systems for most things and when you deal with staff they are polite and friendly and respond quickly. The agents show up on time for viewings and take a professional and kind view towards your circumstances. So far I haven\'t had any problems and Lynee, Laura and Jo have worked together as a team to sort out my rental in super quick time. Over the last couple of weeks I have dealt with lots of agencies that don\'t call you back, don\'t seem to care about renters and don\'t show up when they say they will and I\'m so pleased that I have ended up with a property with real expertise and professionalism in the rental market here. Thanks!

By: Paul Howlett

9 December, 2020

5 Star Rating

THANK YOU SO MUCH - i put this in capitals because i am so grateful for the ladies i had to deal with at Crosskeys. Lynne\/Jo\/Laura your polite and helpful manor on the phone makes dealing with you so easy. I approached several Plymouth Agencies and i am so pleased that i decided to go with Crosskeys. I Hope you all have a great Christmas, Thank you for your kindness and speed with dealing with everything. Very best regards Chris Passmore

By: chris passmore

8 December, 2020

5 Star Rating

The viewing and process after was great and efficient! Good service from lynne and made letting my first flat a little less scary! Appreciated and excited to move in.

By: Izabelle Abdullah

5 December, 2020

5 Star Rating

Friendly and professional company. Special Thank you to Jack and Jo for their extremely fast response. Thank you also to Laura, Lynne & Jasmine. I highly recommend Cross keys and would certainly use again.

By: Jacqui Hopkins

1 December, 2020

5 Star Rating

Great Team, Always very friendly. Kept us very informed and couldn\'t be happier with how they handled the whole process.

By: Vicktor Brelsford

1 December, 2020

5 Star Rating

I have used Cross Keys to find my last two rental properties and have had very good experiences both times. All paperwork has been completed quickly and accurately and both properties have been exactly as described. My recent viewing with Lynne was easy to arrange and conducted professionally. She was able to answer any question I had. The paperwork side was handled by Jo and was carried out efficiently and with very little fuss. I would happily recommend Cross Keys.

By: Ian Lee

26 November, 2020

5 Star Rating

Exceptional service from all the staff in the Lettings Office. There is always time for them to deal with you, courteously and efficiently. I cannot praise them too highly, this is the agent to go to every time.

By: Sandra Ford

25 November, 2020

5 Star Rating

Very helpful in every aspect of moving in and moving out I would recommend this office to anyone that was looking for a property

By: Jason goodwin

20 November, 2020

5 Star Rating

An apartment that I once lived in and loved became available, so I rang the office on a Saturday morning. I received a call back early that afternoon, and within 48 hours my tenancy was confirmed and the process got underway. Throught the process, Laura, Jo, Lynne and Jasmine were all very attentive, and woulnd\'t hesitate to reach out to me in case there was an issue that they thought I should be aware of. Going in to the letting, I did have a short list of issues I wanted addressed from my previous tenancy, and I\'m happy to report that each and every issue was more than resolved to my satisfaction. Estate agents get a bad rap, but I\'ve been thoroughly impressed with the attention that I\'ve received.

By: David Brockington

19 November, 2020

5 Star Rating

I dealt with the purchase on behalf of my son who was away. From start to finish I can\'t fault the Cross Keys team. Danielle was great when I viewed the house with my sons daughter. She was extremely understanding of the need for my son to be able to provide a home for his daughter and I believe was instrumental in helping the negotiations with the Housing Association. Lynn was also great in chasing progress with both solicitors keeping me informed at all stages. All phone contact with the rest of the team was excellent and I would definitely recommend Cross Keys to anyone buying or selling their property

By: Pam Tabb

19 November, 2020

5 Star Rating

The service from cross keys from valuation with jack and photos and video from Rob the same day the service has been second to none. Danielle was outstanding throughout with talking through offers received and liaising with for all the viewings. We were always sharply informed of any positivity from any viewing which were all carried out very well by all the staff. Lynn guided us through the sale right to the final day of completion. They all provide excellent customer service throughout and we couldn't ask for more. Thank you very much.

By: Gordon Snell

19 November, 2020

5 Star Rating

Friendly, very helpful staff. Professional service provided. Readily available and all staff able to assist even if main person unavailable at the time of contact.

By: PaulaM

19 November, 2020

5 Star Rating

Very attentive and friendly. Would highly recommend. All the staff made the process of buying our new home easy and stress free.

By: Jessica Benney

18 November, 2020

5 Star Rating

Thank you so much to all the team. From the first contact re valuation to the handing over of the keys I couldn’t have been happier that we chose Cross Keys to sell our property. Jon was fantastic-so friendly and polite-we really felt that the relaxed and friendly vibe yet polite and professional is what we would like from the agent showing us around if we were buying a house hence Jon gained our business. The particulars were great, the photos were great and the whole thing was really stress free. The house sold in 3 days!!!!!! Massive thanks to Danielle also for arranging the viewings etc and liaising with us throughout the whole of the selling process. Great communication. I would recommend and use again without hesitation!

By: Hayley Hickson

18 November, 2020

5 Star Rating

Excellent service from the Estate Agents, especially during a difficult year. Would definitely use them again. Danielle was helpful throughout and I would recommend them.

By: Del Tinney

18 November, 2020

5 Star Rating

Can’t say enough, the team are so helpful! Made sure my purchase went through as smooth as possible, super effective and great communicators

By: Beth Tout

18 November, 2020

5 Star Rating

Crosskeys were great with selling our property. They were proactive in getting a quick sale, and in dealing with any issues that arose in the course of the transaction. We would highly recommend.

By: Emily

17 November, 2020

5 Star Rating

Jo, Laura, Lynne and Jasmine are excellent team. Special thanks to Laura for patiently answering all my querries and reply even off hours. Very detailed, systematic electronic signatures and well explained . Highly recommended.

By: Abby

13 November, 2020

5 Star Rating

Like thank the team at cross keys. Fiona Hardie, Rob, Katherine, Fiona W, Jon, Tom and Lynn for selling of my mum\'s house . Great communication throughout the sale during the pandemic.

By: Stuart Behan

10 November, 2020

5 Star Rating

The experience with Cross Keys has been excellent. They have been extremely helpful and quick with responses and getting everything sorted for our move. All of the staff have been wonderful especially Laura Grubb, Jo, Lynne and Jasmine. Would definitely recommend them to anyone!

By: Emma Telling

8 November, 2020

5 Star Rating

I cannot speak highly enough of the service I received from Cross Keys. From start to finish they were extremely professional and friendly and kept me informed at every step along the way. They clearly love what they do and this came across. I seriously couldn’t fault them. Being ex military I have moved a lot...but these guys made it pain free! Thank you so much to all the Cross Keys team, you do an amazing job!

By: Sarah Bird

2 November, 2020

5 Star Rating

Really good, kept updated, chased on behalf of the vendors. Would use them for a sale in the future. Always contactable.

By: Collette Thornton

27 October, 2020

5 Star Rating

Smooth process and helpful at every stage. Cross Keys were really helpful throughout the process, keeping us up to date, and making sure everything proceeded smoothly.

By: Andrew Lock

27 October, 2020

5 Star Rating

Our family are extremely pleased with the professional service the team at Cross Keys provided during the challenging sale of our property. They kept us informed throughout the process and without them we don\'t believe the sale would have completed. We would thoroughly reccomend Cross Keys when selling your property.

By: bryce alford

23 October, 2020

5 Star Rating

Full process was brilliant From start to finish we have had the support we needed Laura followed all COVID restrictions dying the viewing making us both feel safe

By: Reece whitty

12 October, 2020

5 Star Rating

Cross Keys have been absolutely fantastic from beginning to end, Laura was our first point of contact via email and phone and then met us at the property for the viewing. She was professional, friendly and not at all pushy. The turnaround time between viewing the property and actually moving in was amazing and we were kept up to date every step of the way. Jo has supplied all the relevant documents for us to sign and made the process extremely painless, it has been an absolute pleasure to deal with everyone at Cross Keys and we would not hesitate to recommend to all of our family and friends. Top notch.

By: Scott Laycock

12 October, 2020

5 Star Rating

Laura, Jo, Lynne and Jasmine have been very helpful and attentive. They kept me in the loop with every step in the letting process. They\'ve answered all my questions in a calm and professional manner. I highly recommend Cross Keys Estate lettings team.

By: Alexandra Ionescu

9 October, 2020

5 Star Rating

Friendly and helpful staff. Good at giving feedback promptly. It took a long time to sell the property (unusual property) but they never gave up and worked with us to gain more viewings. Good idea for Jon to produce video tours during lockdown - proactive approach to the situation. Property File is useful. Good to have a dedicated person for progressing the sale. Lynn was very helpful.

By: Julie Moody

6 October, 2020

5 Star Rating

we are so pleased with the way Cross Keys are handling selling our house, We have children with disabilities and Cross Keys have been so accommodating and understanding in our families needs, very conscientious in arranging viewings around us and presenting us with very prompt feedback from viewings. In fact the communication has been outstanding all round. We would particularity like to thank Fiona H, Jon, Danielle, Rob, Katherine , Fiona W and Tom, for all the hard work and commitment in selling our property. We would one hundred percent recommend Cross Keys to anyone.

By: neil henderson

2 October, 2020

5 Star Rating

Everyone was a great help and all my questions were answered over email in a matter of minutes. Excellent service.

By: Gareth Phelan

29 September, 2020

5 Star Rating

Impeccable! In August 2020 I had to relocate with my partner from London due to my job assignment. To be honest I was dreading the whole process, and the stories... you all know the stories about estate agents. And then I come across Cross Keys. Excellent communication, swift process, professionals in action! In about 3 days I was paying the deposit for the tenancy and less than a week signing the rest of the documents. And that\'s not all - everything online! Without even viewing the property myself. I must admit, it was a leap of faith that totally worth it! Massive Thank You to the entire letting team! Laura, Jo, Lynne and Jasmine - You made the entire process an enjoyable experience and helped me prove my point that you can rent online and hassle free! Nick

By: Nick Neamtu

28 September, 2020

5 Star Rating

Excellent estate agents. They were amazing selling my late great grandmother’s house in Taunton. Even though the property wasn’t in Plymouth, Jack and Craig supported my family throughout - providing great advice and expertise. The house sold quickly thanks to Cross Keys Estate Agents.

By: Amelia Grabham

28 September, 2020

5 Star Rating

Jack and his team are definitely the best. You cannot fault Cross Keys Plymouth. The service I received from Jack for selling my property was outstanding. The valuation was spot-on, in fact he was able to achieve significantly more, AND ALL WITHIN A WEEK. Jack’s advice and help throughout the whole process went above and beyond what you normally get from an estate agent, what I’ve learnt from this experience is that the service from an independent agent is so much more personal and that you are not just a number. I highly recommend Cross Keys.

By: Maureen Marjoram

26 September, 2020

5 Star Rating

Well done Cross Keys..... our buyer withdrew the week lockdown started & we were under offer again with 2 weeks of lockdown lifting. Great service with timely updates & friendly, approachable staff. Highly recommended.

By: Kate Waterfield

16 September, 2020

5 Star Rating

Cross Keys have been incredibly helpful and efficient. From arranging the viewing, to organising paperwork - everything has been completed quickly and the communication from the whole lettings department, including Laura, Jo, Lynne & Jasmine has been brilliant!

By: Ellen

14 September, 2020

5 Star Rating

Excellent experience with Cross Keys. Very skilled at their craft. Strong at all stages - using technology effectively combined with confident, friendly staff - always available. Great photos and video Jon - it was the Pokemon that clinched it!

By: Thomas Varrall

14 September, 2020

5 Star Rating

As landlords living abroad, we have found the Cross Keys letting team invaluable in ensuring that our property stays in a good state of repair and that our tenants have a good experience with us as landlords. Getting setup and letting the property out was straightforward, several checks are done and various pieces of paperwork needed to be filled out. It was all promptly completed and we have been very happy with the service we have received. Lynne and Jo have been amazing in dealing with us remotely and whilst we have had some challenges with telephony systems they have been very flexible in making sure we are kept up to date with the what is happening with our property. Be it finding new tenants, routine checks, emergency repairs or the impact that Covid-19 has had on all of us, the Cross Keys team has provided a professional service that has been essential for giving us peace of mind that our property is being looked after, especially when we are so far away from the property. We would definitely recommend Cross Keys to others who are looking to become landlords and are looking for a management service.

By: Bex and Luke

11 September, 2020

5 Star Rating

After having a bad experience previously with another estate agency not disclosing important information to us, we were relieved to have found cross keys and have had nothing but excellent communication and service with them since. We’d like to give a special thank you to Laura and Jo for their assistance in our pre-tenancy information and help, also to Lynne and Jasmine for their assistance in any queries we have had. We are very excited to start our tenancy knowing we have Cross Keys as our agent!

By: Emma Giles

11 September, 2020

5 Star Rating

Brilliant agents. Efficient, quick to respond, reasonable, knowledgeable, everything you\'d want. I had a straightforward tenancy so didn\'t really need them, but when I did they were very good, the lot of them.

By: Peter Clarkson

11 September, 2020

5 Star Rating

Lynne provides an amazing link between me and the landlord of the property I rent. She is really quick to respond, always cheerful and nothing is too much trouble. As a busy, working tenant I don\'t always have the ability to make personal calls and the email system is also good for reporting anything. Responses have always been very quick through that system too. Renting the property was easy, checks were completed quickly and I was moved in within weeks. Lynne always keeps you updated with where things are.

By: Kerry May

11 September, 2020

5 Star Rating

I\'m very impressed with the service we have received from the team at Cross Keys Estates so far. From start to finish they have made the whole process of selling my house as painless as possible, guiding and advising me whenever needed. The communication is first class and the online portal is a great feature. Although the property is not yet sold, I\'ve no doubt that with the professional guys at Cross Keys on the case, it will be sold for a price we\'re happy with in the near future. If you are thinking of selling or marketing your property, I\'d highly recommend giving the guys at Cross Keys the chance to impress you as much as they have impressed us, a special thanks to Jon, Rob, Katherine and Fiona W who have made a difficult time after a family bereavement much easier and stress free.

By: Mrs Jelf