All Agents Awards

7 August, 2020

5 Star Rating

We\'ve been looking to purchase a house in Plymouth and specifically the Stoke area. We registered with many estate agents but found Cross Keys Estates in Mannamead to be very proactive, keeping us updated with existing and any new property opportunities. We had the pleasure of Laura Hardie showing us around a property, she was very knowledgable and anything she didn\'t know she took a note of ready to get back to us later. We loved the house and subsequently put in an offer. The paperwork came thick and fast and we found all the team all to be helpful and efficient. Sadly our buyers pulled out so we had to consequently pull out of the Plymouth purchase but we will be back when in a postion to do do and look forward speaking to all at the Mannamead branch. Thanks to Jon, Danielle , & Rob & Fiona W and especially Fiona H. See you all soon hopefully x

By: Wendy Peters

5 August, 2020

5 Star Rating

It was a wonderful experience with CrossKeys as a tenant for more than 1 year. They are super quick in response and excellent in service all the time. I really delighted and thankful for their support being provided throughout. I thankful to all members especially Lynne, Jo, Laura and Jasmine for their constant assistance. I would prefer CrossKeys in the future whenever required. Take care guys, Sachin

By: Dr Sachin Kumar

29 July, 2020

5 Star Rating

I went to two open houses hosted by Laura, Jo, Lynne and Jasmine and they were great. All helpful on the phone and very friendly in person. Thank you guys!

By: Ronan Couling

29 July, 2020

5 Star Rating

Fantastic Service! Cross Keys Estates are on the ball !! I will always recommend them above the other estate agents in Plymouth, especially with Fiona Hardie being so proactive and supportive in every step during our property purchase. Also, not forgetting all of the help that her team has also provided to date. Jack Merriott (director) & thanks to Jon, Rob & Fiona W. This is why they won Plymouth’s Best Estate Agent for 2019 and should bag a gold for 2020. Well Done Cross Keys Estates!!

By: Alan

27 July, 2020

5 Star Rating

Fantastic service given by Lynn Dawe in helping push this purchase over the line. Situation wasn\'t helped due to Covid19 lockdown and the vendors unresponsive and unhelpful solicitors but Lynn kept badgering them throughout. Also thanks to Jo Rees for all her huff and puff in dealing with a few existing tenancy issues and resolutions.

By: Paul Hazzard

25 July, 2020

5 Star Rating

Thanks for selling my property I found the experience with Crosskeys very professional and would use them again Fiona was a big help for the final viewing and sale many thanks Nigel Stacey

By: Mr Nigel Stacey

24 July, 2020

5 Star Rating

The staff are amazing here. Friendly, switched on and great at their job. Particularly Danielle and Fiona who updated us throughout every step of the way and did their best to make sure our sale went smoothly. I would highly recommend and I will always be using cross keys for all future sales.

By: Katie Greenaway

22 July, 2020

5 Star Rating

My wife and I have been landlords for 8 years now since we retired. One of our two properties became available to let this month (July 2020). We always chose a tenant find only service and manage the properties ourselves. The agent that we had previously used had dramatically increased their charges following the restrictions on tenant fees. Firstly, we were looking for a professional service, but, we also wanted good value too. Cross Keys have ticked all our boxes! The quality of the marketing was superb including a virtual tour which was quickly uploaded to Rightmove. Prospective tenants were professionally vetted and a block of viewings efficiently organised. All the necessary checks and paperwork were completed by our target date so that we only had a two day void. Cross Keys found us a very nice young couple who have now moved in. The outstanding thing about Cross Keys is that the staff all work very well as a team. We will definitely use them again next time we need new tenants.

By: Martin Mills

20 July, 2020

5 Star Rating

Laura and Lynne were great in helping me and my partner find a flat. On the day of the viewing Lynne came across very welcoming and professional even during COVID restrictions. She was great to talk to and made us very comfortable to work with. She was able to answer any of my questions about the property which was very reassuring. Laura has been extremely helpful over email\/phone with regular replies which helped us find the right property quickly which I greatly appreciate. Cross Keys Estates have been brilliant, thank you too all the team!

By: Daniel Wase

16 July, 2020

5 Star Rating

Everyone has been extremely helpful and incredibly organised which has really given me sound piece of mind. Staff, especially Lynne, have been friendly, welcoming and knowledgeable. My viewing was great even with COVID restrictions and Lynne has assured me that she will be sourcing a new oven for the property before I move in, this has given me real piece of mind, having agents who are really on it in terms of organisation and helpfulness is such an important factor. Thanks to Laura, Jo, Jasmine and Lynne who have all been in contact with me through this process :)

By: Joe Conway

16 July, 2020

5 Star Rating

Jon Curtis and Fiona Hardie have been incredibly professional and supportive. Due to their professionalism my home sold quickly and smoothly. Their advice And support was amazing. Both were incredibly approachable and friendly and I wouldn’t hesitate to recommend Cross-Keys to friends and family. I can not recommend them highly enough and they are a credit to the company.

By: Lesley Burdon

15 July, 2020

5 Star Rating

Excellent service from a highly reputable brand! I have been very pleased and impressed by the quality of the service I received from Fiona and Danielle. My home was sold swiftly and with little hassle. I would highly recommend Crosskeys especially as they offered a 50% discount on the rate for NHS staff, supporting our everyday heroes!

By: Luke Satchell

14 July, 2020

5 Star Rating

Great estate agents and priced much lower than competitors, would not hesitate to use them again. The marketing of my property was absolutely amazingly done and perfectly presented, this generated a huge amount of interest within the first few days of it going on the market. The photos and video tour taken by the agent were professionals done and gave potential buyers a realistic view on how the property looks. The team are super professional, Jon was extremely flexible and made sure everything was done to the highest standards! Fiona was able to manage the sale progress and talk me through the whole process advising me all the way. The viewings that took place were all done on time and feedback was given to me promptly, either the same day or first thing in the morning. Everything was easily managed through cross keys property portfolio website. My property sold over the asking price and within days of going on the market, I would 100% use this 5 star estate agent again and also recommend anyone to do the same!

By: Andrew Knights

14 July, 2020

5 Star Rating

Can not recommend cross keys enough! First time going into renting and Laura, jo, jasmine and lynn have been more than helpful!! Keeping me updated on every aspect Of the renting process. Thank you for all your work.

By: Kerrie birchall

13 July, 2020

5 Star Rating

We just wanted to leave a quick review to say what a great experience we had with Cross Keys estate agents, they managed to move us mid lock down, if it wasn\'t for these fantastic bunch of people we would not have our beautiful home now, the team moved heaven and earth to make it happen, highly recommend anyone thinking of using the estate agents, we also highly recommend their financial advisor well worth her fee.

By: Mr Lee Tippett

11 July, 2020

5 Star Rating

Very impressed with the service from Cross Keys , professional and accommodating , helpful , great communication . They have been reassuring throughout my purchase despite the current COVID 19 pandemic .

By: Sarah Bedingham

11 July, 2020

5 Star Rating

Excellent customer service. We have been well supported every step on the way even during the COVID-19 pandemic. Lynn and the team have always been swift to answer our queries and have played their part in making buying our first home as seamless as possible. They also we very accommodating, working our work schedules. We are most grateful!

By: Alexander Legge

8 July, 2020

5 Star Rating

I became tenant with Cross Keys after being transferred from another firm due to a change in Landlord and I was at first apprehensive, but I had no need to be. The team make you feel valued as a tenant which is rare to find these days. I am used to being greeted with negative attitude towards repairs required, and agents who are reluctant to help, but Lynne and the team at Cross Keys could not have done more for me. I had little need to get in touch until recently, where like many things in life, a few things in the property started to fail all at the same time. I was nervous to call, expecting to be made to feel like a hindrance to them especially as we are in the middle of a pandemic, but Lynne really did put my mind at ease, reassuring me these things happen, and they would have everything repaired with no issues. Well not were the appliance just repaired, they were actually replaced and upgraded. Although I understand my Landlord does have a part to play in this, I honestly feel this would not have been done so promptly without the organisational and efficiency skills Lynn and the team possess! I challenge you to find another agent who will look after you as well as the team do here. Having a brand new boiler inspected and installed in less that a week, and a cooker in under 48 hours, is beyond anyone's expectations. Thank you for all you have done so far, you have really made me feel like this flat is my home, not just a building I rent from someone every month.

By: Samantha Jolly

5 July, 2020

5 Star Rating

Fantastic service from all of the Mannamead team ! Super impressed with how much effort Craig put in to securing my ideal property for me and then hand delivered me my new keys. Paperwork prepared and sent in no time. Would highly recommend !

By: Leah Wood

3 July, 2020

5 Star Rating

From the very start of the process we received first class treatment! Professional, honest, fair, and helpful with every question we had. We would really recommend there service if your thinking of selling or buying from them... we felt in good hands from the beginning. Danielle, Jon and Fiona W we’re all exceptionally helpful and knowledgeable. 5 stars from us! Very happy customers

By: Thomas buchanan

3 July, 2020

5 Star Rating

Excellent service! Quick, efficient and super friendly team to work with! I Will definitely recommend and use them again in the future!

By: Rafał Majewski

3 July, 2020

5 Star Rating

What an amazing team got my letting sorted with ease and made it very easy to deal with tit all thankyou to Laura Jo jasmine and lynne

By: Paul Adam

1 July, 2020

5 Star Rating

Laura, Jo and Lynne have been fantastic at getting us sorted with our new home. Laura got back to me straight away about the property. Lynne made me feel so welcome and didn\'t rush me during my viewing.

By: Niki Greening

1 July, 2020

5 Star Rating

My experience has been they say what they are going to do. Danielle is superb and makes a lot of effort and sense. The whole team are very helpful and friendly.

By: Kirstie Bass

30 June, 2020

5 Star Rating

Brilliant service for landlords. We had a tenant in within 10 days of passing our flat to Crosskeys to manage. Added bonus of a huge discount for being NHS staff. Cannot recommend highly enough, very friendly and easy to talk to but hugely professional at the same time...a rare combination!

By: Anna Mills

30 June, 2020

5 Star Rating

We bought our property through Cross Keys back in 2013 and we\'ve just completed successfully on the sale of the same property. Both as buyers and vendors, we\'ve found the team to be so helpful and supportive throughout, responding efficiently to enquiries and not getting frustrated at my regular pestering! We\'d have no hesitations in recommending Cross Keys to buyers and\/or vendors.

By: Celia Anderson

29 June, 2020

5 Star Rating

Having identified a lovely house we wished to buy, Jack & Fiona showed us around the property. Both put us at ease & were well informed about the property & the surrounding area. Both are friendly & professional and have helped the initial stages of the purchase run smoothly. I would not hesitate to recommend either Jack or Fiona buyers & sellers.

By: Yvonne Simmons

23 June, 2020

5 Star Rating

Crosskeys were so supportive with what became a complicated house sale. They were always on the end of the phone and always had our best interests at heart. Anyone we spoke to in the Stoke office knew the situation and were always on hand to advise. We would highly recommend their services, the advice given by the whole team was invaluable during a stressful and difficult time. Thanks so much to all involved and for the support given.

By: Vicky Day

23 June, 2020

5 Star Rating

Lynne went above and beyond to help us find our new home. I can’t thank Lynne, Laura and Jo enough. Truly exceptional service with a friendly approach. Moving is stressful enough especially with a baby on the way. I can’t thank Lynne enough for all she did for us! I would recommend cross keys to anyone looking for a new home.

By: Kalina Quelch

23 June, 2020

5 Star Rating

We were really impressed from the service we had from Cross Keys. Straight from our initial enquiry through to the sale itself it was faultless. The whole team (Jon, Fiona, Danielle and Rob) were always friendly and professional and couldn’t do enough to assist us. They were always prompt to respond to any query I had and helped to make the whole process as stress free as possible. The house was marketed extremely well with very professional photos and videography from Jon that showed off the house to its best, and Fiona’s approach to the viewings ensuring we secured a sale on the first day of the house being viewed. I would highly recommend Cross Keys and the team to anyone looking for an estate agent, and wouldn’t hesitate to use them myself in the future.

By: Chris Morley

22 June, 2020

5 Star Rating

This is the 2nd home I've sold with Cross Keys. I can not fault them in anyway and would definitely say you will be very very hard pressed to find a better agent. The staff Fiona Hardy, Fiona Wetton, Danielle, Jon and Rob are professional enthusiastic, friendly and nothing is too much trouble for them. Keeping you informed at all stages. They have a genuine love for their job making them GOLD STAR in all that they do

By: Christine Attewell

17 June, 2020

5 Star Rating

Fantastic Service throughout especially under the current circumstances.A big thankyou to Lynn Daw who was always there at the end of the telephone whenever we needed anything

By: LUCIE CHURCHES

11 June, 2020

5 Star Rating

The whole Cross Keys team were absolutely brilliant. I purchased the property as lockdown began and i felt i would be stuck with an empty flat until everything relaxed but within 2 weeks Laura, Jo & Linda found me an excellent tenant who is also a key worker. The whole process was very stress free and i will certainly be using them again in the future. Thank you everyone!

By: TJMD

11 June, 2020

5 Star Rating

I\'ve been in a property managed by Crosskeys for 3 1\/2 years and Jo, Lynne, Laura and Carol have always been professional, prompt and fair managing any issues myself and my housemate had with the property during that period. Highly reccomend.

By: James Brown

10 June, 2020

5 Star Rating

Brilliant throughout the whole process, especially Lynne who was always available to answer any questions queries and deal with any annoying requests that we had! Great service

By: Ryan Brown

10 June, 2020

5 Star Rating

Very prompt and efficient service from Laura, Jo and Lynne with help and advice where requested. Good links to internet services and the referencing company.

By: Nicki Parker-Jones

9 June, 2020

5 Star Rating

We have completed on the sale of our house today and the whole process has been seamless considering the difficulties everyone is facing at this current time. I can’t fault the service we have received from putting our house on the market to completion and wouldn’t hesitate to recommend Cross Keys to friends and family. Thank you Rob for all of your help, advise and quick sale of our house.

By: Abigail Hughes

9 June, 2020

5 Star Rating

We have had previous dealings with Cross Keys in selling a former property and so had no hesitation in asking them to market our home yet again. Communication has been first class with clear advice and a great marketing package that has resulted in offers to buy after a short time.

By: Christopher Martin Carter

8 June, 2020

5 Star Rating

We have recently sold our family home with Cross Keys estate agents in Plymouth. Rob Down, Fiona Hardie and the team have been professional and friendly from the start. Rob was knowledgeable and personable when he originally came to view the property and we did not feel under any pressure to choose Cross Keys. We have been kept updated via email and telephone calls and any queries or problems are always responded to within a short time frame. I have had another property for sale in the North of England for the last 13 months with a different estate agent and have had a very different, very poor experience. I would not hesitate to recommend Cross Keys estate agents.

By: Nicola Dawn Joyce

8 June, 2020

5 Star Rating

Really professional and personable service from all the staff especially Jo Rees at Crosskeys through this difficult time. I have had regular updates throughout this pandemic and felt reassured by every communication I’ve received. Thank you to all the team.

By: Rebecca Harrison

8 June, 2020

5 Star Rating

Super efficient service. Everyone was very friendly, helpful and very knowledgeable. Fiona Hardie secured a sale within one week of advertising. Jon Curtis surveyed the property, took photo\'s and prepared the advertising information.

By: William Dale

5 June, 2020

5 Star Rating

Great agent, really friendly and professional. Property put under offer within a week of being advertised. Would definitely recommend and would use again.

By: Katie Stanbury

4 June, 2020

5 Star Rating

thankyou for your help. Your expertise and professional approach made the whole ordeal easier to deal with. Graig explained everything clearly which was very helpful.

By: raymond cooper

4 June, 2020

5 Star Rating

Exceptional service from Cross Keys Estates! Thank you Lynne for helping with my viewing and starting the ball rolling with my move at this difficult time, and a massive thank you to Jo Rees for going above and beyond with my after move issues, absolutely amazing service cant praise you enough, am extremely grateful!

By: Matthew Welfle

4 June, 2020

5 Star Rating

The Team at Crosskeys have been superb with everything that they have done for our family. Starting with Lynne who originally found us a wonderful property after listening to our requirements. Lynne exceeded our expectations with the property that she found for us. Once we found the right property, the process with the customer service team in us understanding the documents, signing them and to collecting the keys from them was just so easy. Moving into a property that you don’t own sometimes comes with small issues, that may need fixing. Again, Jo and her team at the office where second to none in this department. Any issues we had where addressed and fixed virtually straight away and hassle free. We would like to say a big THANK YOU to all the Crosskeys Team at Mannamead Road, Plymouth. We will definitely use you again in the future. Steve & Zoe Miller and Family

By: Stephen Miller

3 June, 2020

5 Star Rating

Such an amazing service! Quick, efficient and super friendly team to work with! Will deffinitly use them again in the future!

By: Fiona Fochler

3 June, 2020

5 Star Rating

Excellent service right from the start. I would highly recommend Cross Keys Estates for Lettings, we had a very pleasant experience and continue to do so, Thankyou very much!

By: Catherine

1 June, 2020

5 Star Rating

Excellent service and fast response from all your agents. Will highly recommend the Cross Keys Estates. We were going through the sales management department and Fiona Hardie done such a great work for us. Big thank you again.

By: Maria Gagova

1 June, 2020

5 Star Rating

Cross keys have been great, carefully guiding us through the process of selling our property. They are quick to reply to our requests and contact us when the need arises. The online property service was easy to use. Overall we felt cared for. Will be our first point of contact when buying or selling another property.

By: Paul & Anita

29 May, 2020

5 Star Rating

There was never a question which estate agent I was going to pick. I have received excellent service , from Crosskeys . Rob, Fiona, Dan, Danielle and Lynn.

By: Bruce Leonard Kirk