Properties of the Week
17 October, 2021
4 Star Rating
The team was amazing and a big thank you to whole team and especially to Mr Craig who took a wonderful step without disappointing costumers.
By: Ani K Alexy
15 October, 2021
5 Star Rating
Cross keys have been amazing right from the start and i would highly recommend them to anyone. We sold our house, and bought our new one through them, nothing has been too much trouble. A big thank you to Danielle, and a bigger thank you to Rob who made it his mission to find our beautiful new property.
By: Michelle Kendall
15 October, 2021
5 Star Rating
I have been very please with Cross Keys Estates. The purchasing was more protracted than might normally be expected but Danielle Gibbons and the sales team did an excellent job in monitoring the legal process and keeping all parties informed of progress. Jo Rees, the lettings manager, was excellent in offering us good terms for managing the property and in getting the property ready to rent in a very short time period. We share a common view on how rental property should be maintained. I also think we got a very fair price.
By: Jonathan Gillespie
15 October, 2021
5 Star Rating
Cross Keys have gone above and beyond to help us with our new home. All the team have been efficient to make sure things were put in place quickly and we can’t thank them enough! Just amazing!
By: Lucy Penprase
13 October, 2021
5 Star Rating
Great service, always there if need advice , We sold a house and bought another same day And the guys was great and helpful all the way thru In past we have used other companies but cross keys are by far the best and by some way too
By: STEVE VICKERS
13 October, 2021
5 Star Rating
It has taken a year and two failed sales to finalise the sale of our flat. The eventual successful outcome took nine months but Fiona and Lynn were supportive at all times. They communicated with solicitors when we failed and kept an eye on the property as we were three hundred miles away. I would highly recommend the service they provided.
By: Jennifer Pascoe
9 October, 2021
5 Star Rating
Great experience with first class customer service. This was our first time buying in a chain and cross keys helped in this, prompting when needed and answer all our questions
By: Tom Peirson
6 October, 2021
5 Star Rating
From the first call to the final call I can not recommend JO, Lynne, Jackson and last but not least Craig enough. They have gone above and beyond to help us get home. And we can not thank them all enough. Highly recommend Cross key Lettings 100%
By: Claire Jackson
6 October, 2021
5 Star Rating
This team is amazing! Joanne, lynne, Jackson, and Craig have pulled out all the stops to get my family into a property in Plymouth in quick time. I honestly can’t thank the team enough for all of your help. You have quite literally made our year. If I could tag you all on here I would but it only lets you tag 2 people.
By: Ian jackson
30 September, 2021
5 Star Rating
In short - excellent! As a remote seller I have had to rely heavily on the staff of Cross keys to operate the sale in all aspects on their own. They have done a truly excellent job and did so for me on another property 3 years ago. This means they are providing consistently good and great value service. All the staff I have been in contact with have been proactive and communicative and their online summary tool is a great way of keeping track of the viewing and sales progress. I really cant fault them!
By: Chris Dobson
29 September, 2021
5 Star Rating
Fastest and easiest renting process I’ve experienced. Thanks to Lynne Duncan, Craig and Jackson Selby. The process went swiftly even though I’m still abroad, seeking a rental house.
By: Hisham Nordin
29 September, 2021
5 Star Rating
I can honestly say dealing with crosskeys was an absolute pleasure, professional at all times and the easiest house sale ive been involved with. Thanks to all involved , regards mark rawlings
By: Mark rawlings
28 September, 2021
5 Star Rating
A very helpful and knowledgeable team at Crosskeys. All aspects of the tenancy search were carried out efficiently and we, as landlords, were constantly keep in the loop with progress. All staff with whom we dealt were up to date with the current state the process had reached. It was very reassuring to know that our tenancy search was in such capable hands. Nothing was too much trouble and it was a pleasure dealing with the company.
By: David Hall
28 September, 2021
5 Star Rating
Best agency I have been with throughout my renting life. From the first point of contact with Laura all the through till the end I have never had any issues whatsoever. Speedy and professional start to the tenancy dealt with by Laura and then Jo dealing with my change circumstances and Lynne quickly dealing with any maintenance issues. Will definitely recommend to anyone wishes to start renting. Thank you for everything guys!
By: Ciaran Olford
25 September, 2021
5 Star Rating
A brilliant service from start to finish of our house buying process. Prompt and polite. The online dashboard that tracked our progress was brilliant (and quite fun getting to the next steps!) Would highly recommend.
By: Vicky Reeve
24 September, 2021
5 Star Rating
As a buyer, I had a very smooth experience dealing with Cross Keys Estates. They were very professional throughout what was a particularly protracted purchase, through no fault of theirs. All the various staff members I dealt with were friendly and helpful.
By: Peter Horton
23 September, 2021
5 Star Rating
Friendly staff and good customer service.Excellent service and everything was on time. The staff did a fantastic job to help me to find an appropriate property to rent.
By: Linju Abraham
22 September, 2021
5 Star Rating
Dealt with Cross Keys over a few weeks now and everything has all worked out just right.... They demonstrated just the right balance of attention without being over-the-top and their engagement was always a pleasure
By: Stephen Cox
21 September, 2021
5 Star Rating
I had amazing service and support from the Lettings team during the process of purchasing the property of was letting, despite the letting not being with them for 4 years. Lynne was a constant warm professional who's calm positivity helped massively when dealing with information requests and enquires on the history of the property. Always a friendly voice on the end of the phone to assist in anything, even though no official business was going through the estate agency themselves. Jo was professional and proactive in working through a DPS deposit recovery situation that was unresolved. Within 2 days the situation was resolved and again done without any payment. Craig Duncan also went out of his way to recover old archived property adverts and property information for me to have a more detailed history of the property, etc. Which assisted in price negotiations, etc. This team is highly recommended to anyone from 1st time tenants to multi-home buyers. Top class professionals with real empathy and time to truly listen and help any current, future or past clients that come through there doors.
By: Dan Underwood
18 September, 2021
5 Star Rating
The sale of my flat has been very difficult and stressful due to my first buyer pulling out but the staff at Crosskeys have been very professional and helpful and supported me through my second sale. I’m selling and buying on my own and I have no idea what I’m doing, Crosskeys have been patient with me and guided me through this whole process. The staff are polite, well mannered, caring and go above and beyond to ensure you get all of the help you need. Even though the property I purchased fell through due to my first buyer pulling out, Crosskeys have been fully committed to trying to find me another house and have said they will continue to help me to achieve that goal. I would fully recommend Crosskeys to anyone, they have helped me through such a stressful time and I’m so grateful, I couldn’t have done it without them. Thank you very much Katherine, Danielle, Fiona H, Fiona W, Rob and Jon
By: Claire Worthington
17 September, 2021
5 Star Rating
Everyone is so friendly and efficient specially Ms. Jo, Jackson and Lynne. Glad to have chosen Crosskeys Estate Agent as they deal and help make our search for property easy and secured. So delighted that every step of the process was dealt with promptly and efficiently. Highly recommends to trust Crosskeys Estate Agent Plymouth.
By: Imelda Learmouth
16 September, 2021
4 Star Rating
Good communication skills ,well trained staffs. Through their support and hard-work as team, they managed to sell a property for us even though took a little longer than I anticipated, the team did a good job. Keep up with good work
By: Margaret M
13 September, 2021
5 Star Rating
Very pleased with Crosskeys Estate Agents. In particular Lynn Daw and Jon. We felt like we were the only clients they had. Their patient and personal touch was remarkable with our purchase. Would highly recommend.
By: Janis Milford
10 September, 2021
5 Star Rating
Excellent service Really can\'t fault the service here, really good communication throughout the process, answered all my questions thoroughly and kept me well informed at all times. Would recommend.
By: Emily
8 September, 2021
5 Star Rating
Excellent service from start to finish, very accommodating to all questions and requests, all in all a painless service. Definitely use Cross Keys Estates in the future.
By: Keith Wardle
7 September, 2021
5 Star Rating
We recently purchased a property through Cross Keys Estates. They\'ve always had someone to answer the phone quickly when we\'ve called, been clear in their communication, and taken time to answer any questions we\'ve had. We\'ve really valued their help and support through this process.
By: Donnchadh Murphy
5 September, 2021
5 Star Rating
Thank you CrossKeys Estate, staff is extremely helpful, cooperative and understanding. Usually I get prompt response for any query. Viewing was well organized and safe. Craig helped me a lot in filling forms and made rent process easy considering that this is my first rent experience in the UK. His help can\'t be appreciated.
By: Ahmed Abouissa
2 September, 2021
5 Star Rating
Really fantastic service !! Very attentive and informative on the viewing, Fiona was brilliant, happy to answer any questions at short notice, nothing too much trouble. Really put our minds at rest as first time buyers. Would highly recommend.
By: Tim Spence
2 September, 2021
5 Star Rating
A massive thank you to all at Cross Keys Estates. They have made what was starting to feel like a mammoth task, as painless and simple as possible. I couldn\'t have asked for a better team to support with my move. I really appreciate their time, support and for making me feel important.
By: Ellie Williams
1 September, 2021
5 Star Rating
Excellent customer service throughout the sale of our property. The response times to any queries were always very quick & helpful. It wasn\'t an easy sale by any means but they were patient with the length of time it took through no fault of the Estates Agents.
By: David Evenden
27 August, 2021
5 Star Rating
It is very hard to find a property that will accept letting to student but the staff at Cross Keys Estates were very helpful and made it happen, I am very grateful.
By: Liv Stubbington
25 August, 2021
5 Star Rating
So I purchased a house in December as a single mum of two little girls. Going through a stressful divorce. The house purchase came with it added issues. Lyn was always on the end of the phone updating myself and the vendors. Reassuring me and going way behind her job role.all the hurdles that were thrown at me never phased the expertise of cross keys. They made the whole process relaxed.I honestly would never use another estate agent. 9 months down the line they stayed half an hour past closing time to ensure completion. The owners then drove from one side of plymouth to the office at 7pm on a Friday to deliver me my new house keys and a beautiful gift box. Ensuring I could start renovations as planned on the Saturday morning. I will forever be so grateful and I’ll be forever recommending them. Thankyou all so much for allowing me to provide a forever home for my children.
By: Sophie green
23 August, 2021
5 Star Rating
We have rented our property through Cross Key Estates since 2014 and the service we have been given as landlords has been of the highest quality. Always available, the staff have been wonderful, efficient, thoughtful and extremely professional; we can\'t thank you enough.
By: Angela MacBlain
22 August, 2021
5 Star Rating
5 Stars all Round! Amazing Service From Danielle Gibbons. Could not fault her amazing service would recommend to everyone :)
By: Adam Skelly
22 August, 2021
5 Star Rating
10\/10 service wish I could give more stars especially to Danielle Gibbons she is best estate agent we have ever used.
By: Adam Skelly
17 August, 2021
5 Star Rating
From the moment we contacted Cross Keys to sell our property we were impressed with their efficiency and knowledge, they made the process very easy for us. Not having sold a property for some time we had many questions and the whole team were always helpful and approachable. The property dashboard was an excellent feature.
By: Kim Roberts
13 August, 2021
5 Star Rating
I am new doctor in the city Plymouth, this agency save me in finding a quick accommodation near to hospital. Very helpful and effective tenant agency. Impressive, sorted my accommodation in no time. Very kind staff members. Craig especially, you are a saver.
By: Zeeshan yousuf
12 August, 2021
5 Star Rating
Excellent customer service from an experienced team! Professional and great communication throughout. I viewed the property and all my questions were answered and I was impressed with the service.
By: Shane Walsh
10 August, 2021
5 Star Rating
Fantastic service keeping me well informed the whole time. Nothing was too much trouble and they assisted the sale to go through very smoothly especially with the added problems of Covid restrictions. I would include all members of staff in this review as I spoke to most of them during the time of sale and they were all equally helpful.
By: Katrina Parker
10 August, 2021
5 Star Rating
Great service and strong local knowledge from the whole team. It was easy to contact the office and was kept up to date with proceedings
By: Sophie Coiley
10 August, 2021
5 Star Rating
really enjoyed our tenancy with cross keys estates. Speciafically because as young tenants lots of estate agents were not allowing us to rent. Great agency.
By: Georgia O\'Bren
5 August, 2021
5 Star Rating
First time renting with Cross keys estates and the whole processs was easy and friendly with the upmost professionalism. This was due to the members of staff from cross keys estates that handled my application Lynne duncan, Jackson selby, Jo rees and Laura grubb. Would not hesitate in reccomending them to anyone else looking to rent or purchase a property. jo rees and laura grubb
By: simon
3 August, 2021
5 Star Rating
Cross Keys have been our trusted choice for several years when re letting our properties.This month they have renewed a contract on one property and sourced a new tenant on another. Both transactions have been carried out with utmost professionalism and friendly care. We cannot recommend Cross Keys highly enough and send our heartfelt thanks to all of the team
By: Mr and Mrs G
1 August, 2021
5 Star Rating
Once again a professional and friendly service from the team at Cross Keys. Jo, Laura, Lynn and Jackson all played a part in securing a tenant, keeping me informed throughout the process with prompt communication and good advice.
By: Darren Burrett
29 July, 2021
5 Star Rating
I have had yet another faultless lettings’ service from Jo Rees, Lynn Duncan and team. This is the third time I have used them, and they have found me the very best tenants each time. They communicate with me extremely well and my trust in them has been justified. It would be hard to find another agent who provides such a gold standard service every time.
By: Elizabeth Fisher
28 July, 2021
5 Star Rating
Professional, friendly and efficient. Communicated clearly regarding all viewings and offers and has provided an excellent service since our offer was accepted.
By: Carmel Lawless
28 July, 2021
5 Star Rating
I use Cross Keys and the team of Lynne, Laura and Jasmine led by Jo are second to none. Many thanks for you support as always.
By: Tenant Finds
28 July, 2021
5 Star Rating
Me and my boyfriend were looking for our first place together having never been through this whole process before, and the team at crosskeys (Laura, Jo, Lynne & Jackson) have been absolutely brilliant! They have kept me updated through the whole process and have been so helpful with any questions I had. They are all so friendly and genuinely lovely people who are so willing to help! An absolutely fantastic team - all I can say is thankyou so much for making this such a stress free time, and I can’t wait to move in!
By: Kelly Burley
22 July, 2021
5 Star Rating
5 Star Service 5 Star Help 5 Star Properties 5 Star Staff All the team at Crosskeys especially Jo and Lynne have been superb. Their enthusiasm, help and support over the past 3 plus years has been second to none. Thank you Crosskeys you are a credit to your industry.
By: Stephen Miller
22 July, 2021
5 Star Rating
The Cross Keys team efficiently managed the negotiation of a lightning quick sale keeping us thoroughly informed at all times. Very happy with their work especially Rob, Katherine and the Fionas.
By: Guy Edmonds
