This is the first of my properties that I have advertised through Cross Keys after they were recommended to me by a friend. To say that the experience has been a dream is an understatement. I have used other agents in the past and ended up having to do most the work myself, so always a little sceptical. With Cross Keys it was painless from the outset, they worked with me through the renovation period to outline expected rental income. When it came to listing they again appreciated I worked away and worked around me to capture the information they needed to list the flat. From listing, to securing a tenant, to them moving in was done and dusted in a couple of weeks. I was so impressed with everything that I asked them to manage the contract for me, rather than doing it myself which was the original plan. Would I recommend them, or use them again? Absolutely!

Absolutely terrific agents, completely thorough and vociferous in their approach, so kind and caring and on the ball, can\'t speak highly enough of the service. They stuck with me throughout and got me to the end and got me a sale, special thanks to the team who worked closely with me, especially Danielle, Fiona and Liam - however the whole team work together and it was a seamless service, I would highly recommend them, worth every penny!

Brilliant customer service and experience with the cross keys team but in particular special mention to Fiona Hardie. Often spoke to Katherine on the phone also and was always so friendly and willing to help. The process was so smooth, infact some may say too smooth to be true but it was a pleasure to be involved with these guys. Nothing was ever too much and I was constantly updated and kept in the loop. Moving forward, I could not recommend to people enough. Thanks again

A professional team at your side all the way. I bought my first property with Cross Keys and they acted as letting agents for 10 years. The sale process was seamless. I am only sad that the property I subsequently bought was not handled by them. I will use them again and I strongly recommend. Excellent service in all departments. The best!!!

Outstanding ***** Having met with Lynne for a viewing today and then Craig & Jackson at the Stoke cross keys office I cannot recommend the team highly enough. Personable and understanding. Listened, and met my requirements for a rental property. I am picking up the keys to my new home next week and could not be happier. Outstanding customer service. Thanks dream team !!!

An excellent service was provided by Lynne Duncan soon after the tenants moved in. It became apparent that the shower was inoperative. Lynne immediately organised for an electrician to visit the property assess the situation and arrange for the installation of a new shower. Everything was done efficiently and professionally. Thanks very much Lynne, your assistance was greatly appreciated.

Fantastic service. We enquired about a property to let which wasn’t dog friendly unfortunately but Jack said there was another one available that hadn’t gone on the market. He needed to check with the landlord if he’d accept a dog. He came back straight away and arranged a viewing within a few days and met us to show us round. We said we would like to go ahead and Jackson got the ball rolling next day with the credit checks and kept us informed along the way. Lynne and Tom were lovely on the phones when I called the office. Craig organised all the paperwork straight away and responded immediately with a question I had. The team have been friendly, efficient and amazing in such a short amount of time.

Cross Keys Estates consistently provided us with an excellent service, from organising the purchase of a two bedroom apartment, through to successfully finding a tenant to rent that apartment. Jackson constantly updated us with the viewings made by perspective tenants, the subsequent feedback and was always available to answer questions. Again, Jackson was straight on the phone and emailing as soon as tenants had been selected for our recently acquired apartment, he is a credit to Cross Keys. I hasten to add, that the finalisation of the purchase and the whole letting process was accomplished while we were out of the U.K. We would also like to include a special thanks to Jack and Craig who oversaw the entire process and prepared the apartment for renting.

Fiona Hardie and the team Jon, Rob , Danielle and Katherine, Tyler and Liam were extremely professional knowledgable. Answered any questions I had and nothing was a bother. I was a first time buyer so understandably had many questions. Fiona helped guide me through the process and was very quick with response. I would highly recommend using Cross Keys and will use again without hesitation.

Just to say thank you so much to Graig, Tom, Lynn and all others who works in Agency Cross Keys and helped us today-thank you to Fiona Wetton and all her lovely team too!!!We experienced a lot of support, and very quick and kind communications!!! As we have felt that can ask any question and get back lovely attantion and patience!!🙏🙂❤...and also cup of tea!!🙂🥰.

I have used Cross Keys for both the purchase and sale of a property and found them to be excellent. I wouldn\'t hesitate to use them again and to recommend them to others. The team Fiona, Jon, Rob, Danielle, Katherine, Tyler and Liam are all very professional and did all they could to ensure things progressed well for me.

From first contact Liam has been super helpful. He has been easy to get hold of and been quick in his responses. In this incredibly competitive period for buying a home, he was honest and transparent from the off which was instrumental in us having an offer accepted. In addition since the offer has been accepted he has detailed what the requirements are of us in easy to understand and helpful timeline. As first time buyer the support thus far has been great. If level of service continues I would be very happy to recommend Liam to anyone.

Brilliant service by Cross Keys, they got us in quickly for a viewing and were easy to communicate with as we offered and progressed with our purchase. They were quick to relay any questions we had to the vendors and communication again was excellent. We had several follow up viewings and these were easy to book in. Big thanks to Danielle, Katherine, Fiona Hardie, Rob, Jon, Fiona Wetton, Tyler and Liam. Cross Keys will be the first agent we call if\/when we sell, as we now know how fantastic they are with potential buyers. Thanks team!

The whole experience was smooth and I was really happy . From booking for viewing to the agent who showed me around ( Jackson if I am right) was wonderful. I was constantly updated on every stage ( thanks to Craig Mcmillian and lynne. Craig was very professional and was always there when needed . The whole team were brilliant.

The whole experience was really smooth. From requesting a viewing to \'let agreed\' status was 4 days and that whole time everyone was incredibly helpful! Jackson showed us around the property, told us everything we needed to know and was really valuable as a go-between while negotiating details with the landlord. He and Lynne took many calls and emails over those few days which helped us stay on top of everything, especially since the whole process was so fast.

From viewing through to completion, Danielle was excellent. She was very professional at the viewing showing us around, never breathing down our neck with a pushy sales pitch but making the right comment at the right time. Danielle was professional too when conducting the negotiation process. From acceptance of offer through to completion, Danielle was proactive in keeping us updated and dealing with queries providing one of the best agent experiences we have ever had. If Danielle was unavailable, a team member seemed to have a handle on affairs and had the answer. I would certainly recommend these guys - a great team.

Superb service, would highly recommend Cross Keys to any landlord. Very impressed with the speed and efficiency with getting the house on the rental market. The photos and video tour really showed off the houses great features, which in turn lead to lots of viewings and many tenants wanting the house. I\'d like to thank the whole team Craig, Jack, Lynne, Jackson and Tom for their really professional and friendly service. Will definitely be using Cross Keys again.

First class service is how we would describe our recent experience of purchasing a property through Cross Keys Estates. We were constantly updated during every stage of the purchasing process. Danielle Gibbons was the property consultant that dealt with our purchase and she was excellent. Danielle was present at our initial viewing of the property and worked with us right through to completion. She was incredibly professional and a credit to Cross Keys Estates.

Danielle at Cross Keys was fantastic, made the house sale as smooth as it could be. Quick to respond, she was able to answer all queries and contact all stakeholders in a timely manner. Rob also provided a very professional service with the best photography I have seen amongst all agents. Would definitely use Cross Keys again.

These guys rock because they are efficient and respectful. I was very anxious about renting through an agent but I found dealing with the staff a really pleasant experience. I found my perfect home and just over 1 week later I collected the keys. All the admin was done online which meant it quick and straightforward. They have also arranged to have the fix ups I requested without any hesitation. Thanks to Craig and Jackson and Lynn

I\'d like to thank the team at Cross Keys for being fab letting agents! It isn\'t often that as a tenant you feel genuinely looked after and cared for by your letting agency, but I have always received a speedy response to questions and everyone has been so friendly. I can highly recommend renting with Cross Keys!

Outstanding service from Cross Keys! Would highly recommend using them to sell your property. Jack and his team were so quick and efficient, they made us feel comfortable from the start, they listened to our needs and offered valuable advice. They produced stunning marketing, quickly arranged hassle free viewings and we had offers on our property within 48 hours! Excellent service all round! Can’t praise the team enough!

Very professional people I dealt with Lynne Craig and Jackson who work at Cross keys estate agents information I received was excellent good communicators politeness was at a very high standard with all the above this helped in to myself gaining a rental with a no fuss approach so professional I would recommend this estate agents also the above people I dealt with to anyone looking into properties Many Thanks regards Mr Stephen Gregory

I have just been accepted to let a property through Cross Keys Estates. They were incredibly helpful, efficient and were brilliant at letting us know exactly what was going on at all times, keeping us in the loop. Jackson showed us around the property and was very professional and knowledgeable answering all questions I had and Craig kept us well informed of the process and made it incredibly simple with no stress. Would highly recommend.

I cannot thank Cross Keys enough for the professional way they handled the sale of my property. They kept me informed all the way throughout the process and I would have no hesitation in issuing them again for future sales and I would definitely recommend them to family and friends. I'm especially thankful to Danielle Gibbons for her friendly, professional approach with dealing with what was not a straightforward sale.

Once I had decided to put my house on the market I contacted several estate agents to assess\/value my house. Out of all of the agents Crosskeys were the best by far. When I decided to use Crosskeys to sell my house they talked me though the process, responded to all my queries and I believe my interests were at the heart of the business. They were professional throughout, experienced, understood the bouyancy within the property market, what buyers were looking for. Shortly after putting my house online appointments to view began and I was given enough time to make the house presentable. Crosskeys feedack was positive and constructive as was the feedback sought from potential buyers. I sold my house for the asking price after nearly 5 weeks on the market. The whole expereince, particularly doing it alone, was made as stress free as possible and was virtually seamless from beginning to end. A BIG thankyou goes out to ALL of the team at Crosskeys, especially to Danielle Gibbons and Fiona Hardy, and everyone else who has provided a similar service to those either selling or buying

We had fantastic dealings with Cross Keys. From arranging quick viewings to the letting process it has all felt very smooth. Lynne was great in providing a detailed viewing of the property and was happy to answer the questions we asked. Also, a thanks to Jackson who kept us updated with frequent informative phone calls regarding the status of our application. All in all an excellent service provided by Cross Keys and the team.