Please excuse the brash and somewhat self-indulgent title but when you have won the awards that Cross Keys Estates has over the years, it does give you the right to shout about it from the roof tops. AllAgents is our industry’s version of Trip Advisor, which gives its readers a fascinating insight into how well an estate agent looks after its sellers, buyers, landlords and its tenants. I will admit that being an estate agent is a great choice of career and gives me a bit of a kick to be able to read what clients are saying about other estate agents, as well as the phenomenal comments that we receive personally.
Society today seems more than happy to take to their keyboards when they feel aggrieved or have had a bad service, quite often they get referred to as keyboard warriors, but why do we chastise them for leaving negative reviews or comments? Surely if a company does exceptionally well in customer service, they deserve to be recognised for it and have the opportunity to use this as a marketing tool to help inform possible future clients what type of service is on offer from that company. This is exactly the same for negative reviews, if a company falls below the expectations of its clients or its contractual agreement then surely this person has the right to let other possible clients know that the service that was given was certainly not at the level of service that was promised to them.
If you click on AllAgents you can read the wonderful reviews from hundreds of our satisfied clients, you can even read a couple from clients that were not so happy but on this I can say at least they are very few and if I had to defend against them I would have to also say that they offer a bit of balance, but they are there, so please feel free to form your own opinion from what you read. It is based on these reviews that we have won the “Best Estate Agent in Plymouth” Award for the last four years on the trot. We have also won “Best Letting Agent in Plymouth” for the last three years as well as “Best Estate Agent in Devon” and “Best Estate Agent in the Southwest”
Four of our team drove all the way to Leeds to take part in the award ceremony. They left Plymouth in the wee early hours, stayed in the newly refurbished Queen’s Hotel, booked to get their hair, nails and make up done, put on their superb posh attire, ate some great food, had a few cocktails and almost swept the board for awards for this region, which were presented by Amanda Lamb. Winner, winner, chicken dinner. After a good night sleep, they came back to Plymouth with a glut of awards. To say, as their Managing Director, that I am so proud of all of our team is such an understatement.
Since winning the awards (again) we have been plastering them all over social media and trying to encourage as many people as possible to like and share the information on their social media. As the old saying goes, the best form of advertising is a good recommendation, not only are we trying to grow our reputation, but we also want to get more and more people to read the reviews of any of the other local agents that they are considering using to sell or rent their properties.
As most people only move once every ten years, keeping up with the who’s who of the house moving industry is not an easy thing. Most assume that the agent who has the most property on their books or the agent that is offering unbelievable pricing must be the best, but this is not necessarily the case. There are a few new websites that have popped up claiming to put you in touch with the BEST estate agent in your area. What you may not realise is that they only promote agents that are willing to pay either a joining fee for these websites or who agree to pay away a percentage of any agreed fees with any new clients that they put to the agent. This clearly does not mean that they are putting you with the BEST, just ones that are willing to pay for these websites to call them the best. At AllAgents you get to see the real reviews from genuine clients, not bought reviews, not reviews from corporate offices that are not even on your area but 100% bona fida honest reviews from people who have been in the same place you possibly are when it comes to deciding who will be the best agent for you.
Since we established Cross Keys two decades ago, we have grown organically based on the same foundation of good honest advice and service. If you are looking at a possible move at any time in the future, please look at AllAgents to make sure you get the right agent for you.
