During these unprecedented times we’ve been quietly working in the background to ensure that we minimise the disruption to our clients in both our sales and lettings departments by implementing certain aspects and features which we consider to be vital moving forward with the ‘new norm’. Here’s a quick update for you:
Video Tours – As previously mentioned, we are currently unable to conduct viewings on any of our properties as we are following the government strict advice to keep both our valued clients and our wonderful colleagues safe. This however is very inconvenient for those of you who are looking for a property during the lockdown, therefore we have taken the time to create quality, detailed video tours which we aim to be head and shoulders above the competition. This feature has assisted us to continue with some levels of activity, especially within our lettings department, in which the video tours have been vital to the numerous lets we have agreed during the lockdown. Not only do our video tours allow us to conduct ‘online viewings’, but they also help landlords who are not able to visit their empty properties be able to see that we are checking up on the property for them and it is in good order. This feature is here to stay and will be available to all of our clients as another marketing tool to generate the highest levels of interest for any property. Currently we have 38 properties available with these video tours, including our entire available letting stock and this number is growing by the day.
New Website – alongside our investment in quality video tours, we have also taken this time to reflect on our website, which has had a makeover in order to make our home www.crosskeysestates.net as user friendly as it can possibly be and to incorporate our comprehensive marketing strategies for our clients properties.
Virtual Valuations – During the lockdown we have provided a number of virtual valuations via Facetime, Skype or photographs provided in order to provide our professional Propertymark Accredited valuation service to those who need us; however we do recommend that in order for us to give the most accurate valuation and provide an in-depth account of the service available from Cross Keys Estates that we attend any property requiring a market appraisal once the government advises us that it is safe to do so. Should you require any advice with regard to the sale or marketing of your home then please do not hesitate to contact us.
Preparation for Re-opening – In anticipation for when the government’s advice is for us to return to our office we have implemented some changes in order to ensure the safety of both our clients and our team, such as moving all working stations around to ensure the 2m rule is in place at all times as well as installing hands-free antibacterial hand wash stations upon entry into our offices. We want to keep you safe!
We want to hear from you – Thanks to all of you, our wonderful clients, alongside our fantastic team we are able to move forward from these unusual times as Plymouth’s Recognised Number 1 Estate Agent and continue to support the community that we love so much! But any good business is forever looking for ways to improve, so if you have any suggestions for us, we’re all ears.
Lastly, thank you to all of our fantastic key workers, without you we wouldn’t be able to look forward optimistically about opening our doors once again!