Testimonials

The rentals team at Cross Keys Estates provides an outstanding level of service. Their communication is consistently proactive, and the landlord portal is an invaluable tool for tracking invoices and maintenance in real-time. Issues are resolved with impressive efficiency for both myself and my tenants—a truly professional team that I highly recommend in Plymouth

Andrew Russell

Cross Keys replied:

Hi Andrew,

Thank your lovely testimonial, communication and efficiency are top priorities for us.

I have always found Lynne Duncun very fair and professional she has always responded quickly. Katherine Hart has been always professional.

Sandra Riddell

Cross Keys replied:

Dear Sandra,

Thank you for your kind words, we always strive for professionalism.

A professional and very helpful agency. They work hard to provide a great service and have made letting out our property easier than we thought. No hesitation in recommending them.

Ann Hardy

Cross Keys replied:

Hi Ann,

Thank you for your kind words. We aim to letting out easy for you so I am glad we have accomplished that!

Massive thank you for the excellent job the team at Cross Keys have delivered regarding the sale of my house. From start to finish they have communicated effectively, their expertise shining through, making the process run smoothly. I have no hesitation in recommending Cross Keys as Plymouths best independent estate agents, their service is second to none. Great Job!

JODY HAZLEHURST

I’m absolutely delighted with the highly professional service received from the team at Cross Keys, particularly Jack, Jo and Fi with whom I had the majority of contact with. Impressed with their knowledgeable expertise from the initial consultation/valuation, through to marketing, conducting viewings and then selling my house, the team have communicated every part of the process clearly and efficiently. I cannot thank them enough for making what was initially a daunting experience run smoothly…..a swept up, experienced independent estate agent that I would highly recommend.

JODY HAZLEHURST

Cross Keys replied:

Hi Jody, thank you for such a wonderful review. Myself, Jack and Jo are so pleased and happy for you and we look forward to making this a smooth sale for you. We appreciate your patience while we worked towards achieving you a sale.

Finding a home is one of the most important moments in a person’s life, and in today’s fast-paced housing and lettings market it can often feel like everything is treated purely as business. That is why my experience with Cross Keys has been so refreshing and genuinely heart-warming.

From the very beginning, Craig and the incredible team at Cross Keys showed something that is increasingly rare in the property world: real kindness and genuine care. Craig stands out not only for his professionalism but for his humanity. He truly listens, understands people’s situations, and goes the extra mile to make sure families are placed in homes that genuinely suit their needs, not just what happens to be available.

The lettings team, Lynne Duncan, Amy Coubrough, and Katherine Hart are equally exceptional. Their warmth, patience, and dedication make what could be a stressful process feel smooth and reassuring. They treat every client with respect and empathy, always taking the time to help, answer questions, and guide families through the journey of finding the right home.

What makes Cross Keys truly stand out is the spirit of the whole team. In an era where the letting industry can sometimes feel purely transactional, they prove that business can still be done with heart. There is a real sense that they care deeply about the people they help, and that compassion shines through in everything they do.

If you are looking for a team that combines expertise with kindness, professionalism with empathy, and efficiency with genuine concern for families, Cross Keys is truly outstanding. I am deeply grateful for their support and would wholeheartedly recommend them to anyone searching for a place to call home.

Ronnie Plata

Cross Keys replied:

Dear Ronnie,

Thank you for your kind words and lovely testimonial. I am glad you have had such a positive experience with Cross Keys and grasped what we are truly about as an agency.