Fiona Hardie

Start to collecting the keys today, the service offered by Jo, Fiona and the team at Crosskeys Estates has been excellent. Great communication, answering our questions, concise easy to read emails, and attached documents, confirmation of payment, highly important in my eyes. Very excited to moving into a lovely home soon, knowing that if any thing goes wrong, Crosskeys, and the landlord will be there to assist 24\/7, would highly recommend Crosskeys for any prospective tenant.

The sale of our property was handled very professionally from start to finish. We found the online Property File really useful to keep track of the progression of the sale, and it enabled us to make sure that we were not holding up the process. The whole team at Cross Keys were helpful and friendly at all times, and responded quickly and professionally to all of our queries. The house was marketed very quickly, and viewings were arranged within the first week. When the prospective buyer dropped out further viewings also happened very quickly. We felt that, due to the circumstances that led to the need to sell, this was a testing experience for our family, but it was made much easier because of the service and support provided by Fiona and the rest of the Cross Keys team.

Jacks experience and knowledge of his business made his advice and guidance invaluable. Honest and professional, he fronts up a team in Plymouth that are second to none, with excellent customer service and communication at all stages of proceedings. If you in or around Plymouth, don\'t use anyone else, these are the best.

Right from the start you know you are dealing with professionals, you are treated as a person and right through the process you are kept informed. All the staff are friendly and polite and make you feel a valued customer. The online tool is so useful and updated frequently, the sales advisors also call you to keep you informed of the current position. We have now accepted an offer so the next process will start and we have confidence that we are in safe hands. Rob dealt with the valuation and explained the process throughly he was very informative.

Cross Keys have been absolutely amazing from start to finish in my home buying process. Nothing was too much of an ask and they were always quick to reply to any queries I had. I would like to give a special thanks to Jo and Tyler who are a real asset to team and helped make buying my first home far less stressful!!

The staff at Cross Keys have been incredibly attentive and helpful throughout the sale of my property. The professionalism and service received has been second to none, and I\'ve felt completely in safe hands. The photos and marketing of the property was great, attracting viewers within a couple of days after being published online, and a quick sale. Many thanks to both Jo and Fiona, and also to Rob for the initial advice provided at the start of my sales journey. Would absolutely recommend.

Excellent service, very professional, serious, fast and very friendly. We are very impressed! We were offered a flat of our dream in the shortest time. Unbelievable! Thank you so much! Will recommend your agency to all relatives and friends as the best one. We are so grateful to Craig personally, 5* for his amazing work and attention. Wish him all the best!

After viewing various properties with many local agents I can honestly say the service that I have received from Crosskeys has been fantastic . Both Craig and Lynn were very helpful and ensured that there was a smooth process , they were very knowledgeable and answered any questions that I have had and in the future if I needed to look at another rental property they would certainly be my go to . Thankyou to the team at Crosskeys

I don’t know where to begin such an amazing experience with cross key estates I would love to especially thank Lynne for giving us the viewing honestly couldn’t of gone any smoother she was very kind and helpful to us we are over the moon that we have got our forever home with cross key estates to sum it all up in one word everything just went perfect A massive thank you to Lynne,Jackson,jo and Craig you have all had a massive part in making our dreams come true we couldn’t thank you enough

Cross Keys Estate Agents are brilliant with unbelievably good service led by Jack Merriott. All staff are most welcoming and incredibly helpful. Fiona (Hardie) was especially brilliant when things got difficult towards the end of a protracted sale. Will certainly use this company again and definitely recommend to all with no hesitation.

The team at Cross Keys Estate Jo, Craig, Lynn and Jackson worked tirelessly to secure me and my partners new flat. I enquired over the bank holiday weekend and Craig responded on the Sunday, sending me details of the flat and secured a viewing. They have been brillant at getting all the admin sorted quickly as well as being willing to answer any queries. Thanks again!

I used Cross Keys tenancy find service on a flat I own. I dealt with Jo Rees and Jackson Selby They were proffesional helpful and friendly through out. They marketed the property quickly and efficently and found me a number of suitable tenants one of whom now rents the flat. I have always used Cross keys for my tenancy finds and have always been pleased with the tenants they have found for me. I highly recommend them.

The Lettings Team at Cross Keys Estates offered a very friendly and professional service. Lynne, Jackson, Jo and Craig have all been very approachable and helpful, working together to assist with my enquiries. Lynne did our viewing, and took down all our questions which she then followed up in a professional and friendly manner. Her colleagues Jackson, Jo and Craig have all been very responsive and reliable as they followed up any queries that popped up along the way. We also received a welcome pack on collecting our keys which made a lovely touch. Thanks Cross Keys team!

Crosskeys staff couldn\'t have been more help full ,in particular Jo Dawson was veryhelpful took time to reassure me when iwas feeling lost and confused ,as it\'s quite daunting going through themoving process, Jo went that extra mile for me,Fiona Wetton has kept me informed of legal process,all the team have been helpful ,and i would recommend them for there friendly service.

Crosskeys staff couldn\'t have been more help full ,in particular Jo Dawson was veryhelpful took time to reassure me when iwas feeling lost and confused ,as it\'s quite daunting going through themoving process, Jo went that extra mile for me,Fiona Wetton has kept me informed of legal process,all the team have been helpful ,and i would recommend them for there friendly service.

INITIALLY APPROACHED A DIFFERENT AGENCY TO PROVIDE A VALUATION ON 2 FLATS I AM SELLING AND WAS DISAPPOINTED TO SAY THE LEAST IN THEIR ABILITY TO EVEN COORDINATE AN APPOINTMENT TIME TO VISIT THE PROPERTIES SO i TURNED TO CROSS KEYS ESTATES INSTEAD. FROM THE VERY FIRST PHONE CALL I HAVE BEEN EXTREMELY IMPRESSED WITH THE CUTESY AND PROFESSIONALISM SHOWN BY ALL STAFF MEMBERS I HAVE HAD CONTACT WITH. APPOINTMENTS WERE QUICKLY MADE AND KEPT. ACKNOWLEDGEMENTS AND REMINDERS TEXTED AND E MAILED TO ME AND MY OPTIONS REGARDING THE PROPERTIES CLEARLY EXPLAINED. I HAVE NO NEED TO GO ANYWHERE ELSE AND WILL ALWAYS USE THIS COMPANY IN FUTURE.

Year after year the Cross Keys team here in Stoke have delivered the most efficient and professional service in helping us to find a tenant for our properties. Jo, Lynne and Jackson go above and beyond to be helpful. Their advice and help is worth it\'s weight in gold. Thank you all so very much.

Everyone was incredibly helpful, very understanding of the situation we found ourselves in. The biggest thing for us was being kept informed every step of the way. We\'ve had follow up calls to make sure there are no problems. They\'ve been patient, friendly and really taken some of the stress out of having to find a new place to live as quickly as we had to.

Kind, professional and helpful. Jo showed me around and was very knowledgeable about the property and how to make an offer. When my offer was accepted she rang the day after to congratulate me. I have had help on how the whole process works from both Jo and Fiona and feel like I am in good hands.