When buying or selling a property, trust is the most essential factor. This is one of the most significant decisions you will make, and you need to know that everything your agent is doing is in your best interest. This is why our service and your reviews are so important to us at Cross Keys.

Most people looking to buy or sell will check reviews before contacting an agent. Positive reviews strengthen our reputation and build trust between our clients and us. They help clients decide which agent to instruct, as we hope that each review reassures them that they have made the right decision in selling or purchasing a property. Just as when you choose a restaurant or a place to stay that is unfamiliar to you, we all tend to rely on recommendations and reviews from family and friends. Reviews are crucial, and depending on their content, they can significantly contribute to a company’s growth, whether by highlighting areas for improvement or reflecting a five-star experience.

Potential clients always look at reviews to learn about genuine experiences from past and current clients. In a competitive market, reviews can sometimes be the deciding factor in which agent a client chooses. Reassurance can mean a lot, whether the client is knowledgeable about the process or needs more guidance from the start.

We always aim to ask our clients for a review on different occasions throughout the process. For example, it is vital for us as a company to receive feedback following day-to-day viewings, during negotiations, once a property has exchanged, and again once the property has been completed. This demonstrates our interest in hearing our clients’ thoughts and experiences, whether about a specific transaction from start to finish or about their broader search for a new home.

Building a good rapport with our clients is essential. It allows us to build strong, genuine relationships and to foster continued business in the future.

Every review is targeted at a different audience, whether it is an investor selling properties, first-time buyers, or people selling to buy a new home. Reviews show that we can help everyone. Here is a lovely review from a first-time buyer:

“Great team. Very friendly and helped answer my questions. Made sure to keep me up to date on details and helped explain what would happen next. Highly recommend for first-time buyers.”

Alfie Bennett

This lets other first-time buyers know that we are a reliable agent who can cater to everyone.

Where to Start

As we all know, buying and selling a property is one of the biggest things you will do, and we understand that this comes with a certain amount of worry and stress. Whilst you will only do this occasionally, or maybe only once in a lifetime, choosing the best solicitor for you and your specific requirements is crucial. Your choice can impact the outcome of your sale or purchase and how smoothly the whole process moves forward to completion.

Who is best to ask for Advice?

We now live in a world where we don’t do anything without seeking recommendations or checking several reviews first, from making a major purchase to booking a restaurant so why would this be any different. Recommendations are always useful either from friends, family members and also the estate agent who is dealing with your property.

You may not go through this process often, but Agents work with numerous solicitors for sales and purchases daily and have a great working knowledge of which solicitors have a reputable background, and unfortunately ones that don’t. Excellent Communication between your agent and solicitor is also vital if your chosen agent does their own in-house sales progression from sale agreed to completion, as we do here at Crosskeys, to ensure a seamless process.

Our recommendations are selected carefully through years of working together and most importantly positive experiences and outcomes for our buyers and sellers.  We always know it is our reputation on the line too when we give recommendations! Cross Keys Estates can make solicitor recommendations, if desired, to suit the individual needs of your sale and or purchase.

Fees and Comparing

We also recommend you obtain 2-3 solicitors’ quotes from recommendations. This way, before deciding, you can compare the initial quotes and decide by liaising with the solicitors, which one you feel you have the most confidence in and whether they are the right solicitor for your transaction. Solicitor quotes can vary depending on the solicitor’s expertise and the complexity of your transaction i.e., if it’s a Leasehold. Is it a listed building? Remember, the cheapest option is not always the best option.

Is Local Best?

In our experience the answer is simple … YES. It’s common and frustrating that unfortunately most out of online solicitors, whilst seeming the less expensive option, quite often may not respond to you, emails will get lost and calls get missed with no returned contact. A local solicitor can offer the reassurance of knowing you can arrange an appointment to meet with your solicitor to raise or go through any concerns in person.

In addition, and equally as important, is a good knowledge of the local area and its properties which can be very different in different parts of the country such as radon gas, knotweed and unusual restrictions or covenants that seem specific to this particular part of the world, all of which can be easily navigated by local conveyancing experts. Our advice would always be to choose a local solicitor.

Every Client is Individual

One of the main things is making sure your solicitor is made aware and understands your specific legal needs, so identifying your requirements from the start is crucial to avoid any bumps in the road. This can be anything from just a normal selling and buying transaction, to a transaction where there are more complex needs being a separation / divorce, a complex lease transaction or a probate transaction. Knowing your legal needs will help you narrow down the field of potential solicitors with the experience that will be required for your transaction.

Good Communication is Key

Good communication skills are one of the most essential things to look out for, especially in what could be a stressful and tough time. Effective communication can give you the confidence to trust and also build a rapport with your solicitor, along with managing all expectations by making sure you are both on the same page, at the same time.

Lastly, choosing the right solicitor is a decision that should not be rushed. Take the time to research by looking into reviews for the individual and the company, liaise with multiple solicitors (2-3), and consider all aspects including their fees, the communication received to date and most importantly, do you feel confident, and could you trust your appointed solicitor?

Summary

Hopefully, by following these steps, you can ensure that you are well-represented from the start with a pro-active solicitor, and with the confidence that you will reach a point of exchange of contracts and completion as smoothly and with as little stress as possible. However, where obstacles do come up, you as the client have the full confidence in your acting solicitor to deal with the issues promptly and go “The Extra Mile” where required.

Hello again folks, hope you are all doing well and enjoying this wonderful weather we are having. I thought it was the right time to give you all an update as to what is happening with the housing market at the moment.

I started this year with quite a lot of optimism for the year ahead but this was short-lived, as no sooner had we got back into the swing of things in January, the market became saturated with houses of multi-occupancy (HMOs) or large buildings that were split into multiple rental flats and lots of other rental properties that were older, Victorian / Georgian buildings. After talking to a lot of these owners, to find out why so many of them were selling, their reasonings became very clear, they wanted to get out of the rental game before the introduction of all the new legislation comes into effect.

The abolition of Section 21 (No fault evictions), will effectively handcuff the landlord to the tenant, even if they are not good tenants. The owner will only be able to evict the tenant if the tenant falls behind (2 months minimum) with their rent, if the owner decides to move back into the property, or if the owner decides to sell their property. If it is the last two, then that property will not be able to be let out again for a period of six months.

The renters reform bill – this bill will soon be coming into law and again prioritises tenants over the actual owners of the property. It is effectively a stick to beat landlords with. The landlord will have to go through so much red tape just to regain ownership of the property.

If you think that this is sounding a bit biased, it is my own personal experience of tenants and that of managing 300 other rental properties that has given me the in-depth knowledge that there are many more problematic tenants out there than ever there are problematic landlords.

EPC regulations – The Energy Performance Certificate (EPC) was brought into effect as part of the Home Information Pack legislation for selling property back in 2007, originally part of the Kyoto agreement on Climate change. Our government of the time included these EPCs as a mandatory part of the selling process and here it has remained.

Currently, the law states that any property must have a minimum EPC rating of E for existing tenancies. However, since 1st April this year, any property being rented out with a tenancy starting after this date, must have a minimum EPC rating of C and by 2028 ALL existing properties (even existing rental agreed properties) will have to be the grade C rating.

This means that, I am talking specifically about Plymouth, all the rented housing stock, no matter the age or construction type, will have to have so much work done on them (internal and external insulation, new windows, new lighting or even ground source heat pumps).

Now, while all these improvements might sound fantastic, there are currently no grants or other forms of financial assistance for private landlords and the extreme costs of doing one, a few, or all of these improvements are not financially viable, and the argument that if you do these improvements you will be adding value to your property does not always hold true.

If you are one of our landlords and you are reading this and beginning to worry, worry not. As I stated earlier in this blog, I know that pretty much every one of our landlords have properties that pass muster and will not be adversely affected by these regulation changes. Even better, if we are managing your property, we will ensure that we deal with all of these issues for you, IF they arise. The bonus to this situation is that rental prices are still climbing and are at an all time high in Plymouth, meaning much better yields than have been enjoyed previously – a ‘win win’ situation.

The knock-on effect of this rental property dump on the market is that there are a lot of properties to chose from as a buyer and it is now a buyers’ market. If you put your property on the market at an unrealistic price, if your agent tells you “We can get you more than any other agent has valued it at” if your property has already been on the market for more than 8 weeks, if you have not had more than two viewings a week, then your property is overpriced – FOR THIS CURRENT MARKET. Prices have come down from the peaks that we saw in the last few years and you really do need to be realistic about what is achievable today.

With some positivity, I can confirm that Cross Keys Estates have exchanged on the sale of more properties in Plymouth than any other agent this year so far (data accurate as of 08/05/2025 – Zoopla), so if you are seriously looking to sell your property, why not give the team here at Cross Keys Estates a call.

We have been here for over two decades and have definitely become a market leader with our honest and qualified approach, which is why sellers, buyers and the rental sector all trust us and have given us a 98% recommendation rating.

I do hope that you take the time to read this and please feel free to share it around on your socials and to as many of your friends as possible.