I have headed up Cross Keys Lettings Maintenance department since 2020 and this has proved to be challenging but also hugely enjoyable! As soon as tenants report a maintenance issue on their property, I then look into it further and report directly to the landlord of the property. It goes without saying that we get some urgent issues like water leaks, boilers breaking down and so I have to sweet talk contractors into dropping what they are doing to attend immediately!

One of the most frustrating things for me is when I set up a visit for a contractor to attend a property and the tenant either forgets or has to go out so the contractor cannot gain access and I have to set up the visit again. I have learned that regardless of what a tenant or a contractor says to me, I insist that they take a key!

We have had a couple of amusing issues such as when I attended a property to get rid of a mouse in the cupboard and yes, I did it! I’ve crawled under cupboards to stops small leaks, had my hands down drains, unblocked sinks and done all sort of other yukky things but I am a really pro-active person I just get on with it. I have joked to my Directors that I could do with a workman’s tool belt but this still hasn’t arrived yet!

On the whole I have a very good relationship with my Landlords, as at the end of the day they are putting their properties into our hands and trusting us to look after them as best as we can. I do believe that the key to keeping all parties happy is communication. I do my utmost to keep everyone updated at all times but sometimes I do have to put my “school-maam” voice on to gee up the Contractors! I am a great believer in kindness and understanding and this does go a long way in my role but of course I also have to take a firm stance on occasion.

It goes without saying that tenants can get quite stressed about things so I always do my best to reassure them and deal with the problem as quickly and efficiently as I can. I think (hope) that they do appreciate what I do.

When I have a stressful day, like we all do sometimes, there is nothing I love more than a dip in the sea to calm down and relax. Some people laugh as they think I am mad, especially on a freezing January morning, but I find it very therapeutic and I would recommend it to anyone. I started sea swimming during the covid epidemic and it is now part of my life and I would be lost without it!

The worst thing is when the weather is bad and I cannot go in – it sometimes ruins my day! If you don’t see me swimming you will catch me in my garden looking after my plants which I have grown for many a year. I also love walking and often go with with a friend so that we can put the world to rights, which I think we all do, especially during these difficult times. Nothing ever gets solved but it’s fun! A good talk, laugh and cry, on occasions, does us all good and helps us get ready for a fresh start to another day.

My husband and I relocated south to Plymouth from Yorkshire in April 2022 after a long time spent deliberating, weighing up the pros and cons and mostly trying to convince friends and family that we hadn’t gone completely crazy. Not only did we rent a property from Cross Keys, they also offered me a job too, which I readily accepted after an interview in The Fisherman’s Arms down in the Barbican!

I cannot believe now that it has been just over two years and like our family and friends who visit, we have very much concluded that it was a great move for us to an amazing city.

Whilst a little apprehensive about moving to a city from a small town we have been very pleasantly surprised by how much Plymouth feels like the world’s largest village.

Easy to navigate around and being based in the Barbican area of the city we genuinely have the best of everything within walking distance of our front door.

We can cross the road and enjoy all the fantastic variety of pubs, bars and eateries that are on offer along with some lovely little quirky shops. A few minutes’ walk takes us to the Hoe with the stunning Smeaton’s Tower and breath-taking views across Plymouth Sound and Fireworks when the festival is on in August … a personal favourite of ours. In the other direction is the city centre with more than enough shopping and entertainment including The Theatre Royal, Drake Circus, The Box, The Pavilions and The Barcode to name only a few.

A short ferry ride from the Barbican makes both Mountbatten and Cawsand easily accessible and good to escape to when it is busy in the holiday months, in addition to the Royal William Yard where the monthly food, craft and produce market is not to be missed.

Working for Plymouth’s number one Estate Agent, Cross Keys, has certainly helped me to find my feet and my way around as well as meeting a fantastic bunch of people who I am proud to call friends as well as colleagues.

Estate Agency was a new direction for me and there are some great aspects of the job not least meeting a wide variety of people on a daily basis and helping them with the next chapters in their lives, whether they are upsizing, downsizing or just stepping onto the property ladder for the first time, it’s so rewarding when they find their next home and helping them through the process to make it enjoyable rather than stressful, it’s a great job.

We have settled so well into our new life and feel incredibly lucky to live in such a vibrant and diverse part of the country beside the ocean and welcome many visitors from the North who now think we are less crazy for moving here as they always enjoy their stays in such wonderful surroundings.

It is well documented that we, as a nation, have had some particularly challenging times in the last few years including covid, gas and electricity prices going sky high, interest rates going up, rents going up, to mention but a few! The fact that gas and electricity prices have risen so much has had an impact on people’s energy usage and this has meant that people have not heated their properties as much as they would ordinarily do, due to being afraid of the enormous bills these would create.

As a result of this, there has been a huge increase in the amount of condensation that is in people’s homes, which has, in turn, been detrimental to their standard of living and in some cases their health. There is a real lack of knowledge when it comes to things like condensation and black spot mould but the rise in it has meant that we, as a Company, are finding ourselves trying to inform and educate people what causes it and how to treat it. It is understood that there are other types of damp such as rising damp and water ingress, which are entirely different things and would need a specialist to investigate further.

The most common type of damp found in properties is caused by condensation. As you can imagine, just by living in a property, moisture is created by cooking, bathing & showering, washing & drying clothes and even breathing! Condensation occurs when moisture laden air is cooled to a point where it can no longer hold all its moisture and it will then go to the coldest part of the house, which is invariably an external wall that does not open to the elements. Over time, the condensation can then start to turn into black spot mould, which can be dangerous to health if the spores are inhaled in sufficient volume. Unbelievably, there are 100’s of species of mould that are carried in the air that can settle and grow if the conditions are right.

The best way to keep the levels of condensation down is to produce less moisture by following the tips below:

1. Cover saucepans whilst cooking & do not leave kettles boiling.
2. Do not dry your washing inside the property.
3. Always close the bathroom door when showering / taking a bath.
4. Always close the kitchen door when cooking.

It is also particularly important to heat the property but sadly some homes are only heated for part of the time; this can result in condensation occurring when the rooms are unheated. This has been a huge issue over the last 18 months or so due to the energy crisis, which has impacted people’s affordability to use their heating. Keeping the whole home consistently warm will reduce condensation. This is better, and may be cheaper, than having intermittent heating to higher temperatures of parts of the home.

As well as heat, it is also imperative that properties are well ventilated, which will help remove the moisture from the atmosphere. Please see some tips below, which will assist in keeping the air moving:

1. Ventilate kitchens and bathrooms when in use. After use open the windows wider to remove the remaining moisture.
2. Keep windows on “air lock” or ensure the windows “trickle vents” are open (if fitted).
3. Ensure that any extractor fan you have in the kitchen or bathroom is switched on when the rooms are in us and for approximately 20 minutes thereafter (they are usually set to a timer for this).
4. Ensure that your tumble dryer is vented outside (if applicable).
5. Wipe off wet surfaces, for example, where condensation has formed on windows or after using the shower.
6. Use a dehumidifier if you have one available to you.
7. Ventilate cupboards and wardrobes. Avoid putting too many things in them as this stops the air from circulating. Where possible, position wardrobes and furniture against internal walls.
8. Leave a space between the back of the wardrobe and the wall.

In simple terms, if you see black spots around your window or on your walls then that is black spot mould, which is caused by a lack of ventilation coupled with a lack of heat. It is our enemy, so immediately wipe it away and then introduce both heat and ventilation to the room. I am sure you have seen some horrific examples on the news, but these are the extreme and it is usually a combination of condensation, water ingress and even some rising damp. Nevertheless, it is important to keep on top of the issue but if you feel it is getting out of control then speak to a specialist to see if there is an underlying cause.