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All Agent's Awards

Cross Keys Estate Agents All Agents Award

Please click HERE for more details of our most recent awards.

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  • Cross Keys Estates - Residential Sales and Lettings - Mobile Slide One

    Opening doors to your future Residential Sales and Lettings in the Plymouth area

  • Cross Keys Estates - Residential Sales and Lettings - Mobile Slide Two

    Opening doors to your future Locally owned and run Independent Estate Agents

  • Cross Keys Estates - Residential Sales and Lettings - Mobile Slide Three

    Opening doors to your future Sales and Lettings offices centrally located

  • Cross Keys Estates - Residential Sales and Lettings - Mobile Slide Four

    Opening doors to your future Highly motivated friendly staff

  • Cross Keys Estates - Residential Sales and Lettings - Mobile Slide Five

    Opening doors to your future Established in Plymouth since 2003

  • Cross Keys Estates - Residential Sales and Lettings - Mobile Slide Six

    Opening doors to your future Highest levels of customer service

  • Cross Keys Estates - Residential Sales and Lettings - Mobile Slide Seven

    Opening doors to your future Extensive knowledge of Plymouth and surrounding areas

  • Cross Keys Estates - Residential Sales and Lettings - Mobile Slide Eight

    Opening doors to your future Dedicated to making the process as smooth as possible

  • Cross Keys Estates - Residential Sales and Lettings - Slide One
    Opening doors to your future
    Residential Sales and Lettings in the Plymouth area
  • Cross Keys Estates - Residential Sales and Lettings - Slide Two
    Opening doors to your future
    Locally owned and run Independent Estate Agents
  • Cross Keys Estates - Residential Sales and Lettings - Slide Three
    Opening doors to your future
    Sales and Lettings offices centrally located
  • Cross Keys Estates - Residential Sales and Lettings - Slide Four
    Opening doors to your future
    Highly motivated friendly staff
  • Cross Keys Estates - Residential Sales and Lettings - Slide Five
    Opening doors to your future
    Established in Plymouth since 2003
  • Cross Keys Estates - Residential Sales and Lettings - Slide Six
    Opening doors to your future
    Highest levels of customer service
  • Cross Keys Estates - Residential Sales and Lettings - Slide Seven
    Opening doors to your future
    Extensive knowledge of Plymouth and surrounding areas
  • Cross Keys Estates - Residential Sales and Lettings - Slide Eight
    Opening doors to your future
    Dedicated to making the process as smooth as possible

Hi Folks, here we are, another month and another blog and this time, on a different topic completely, the law!

Buying and selling a property can be confusing to say the least and that is before you even get to the conveyancing part.

On 21 December 2017 the Government announced plans to tackle the growing problem of newly built houses sold as leasehold rather than freehold, and to limit ground rents on new lease agreements. Leasehold reform was included in the Law Commission’s Programme of Law Reform with the aim of finding ways to make buying a freehold or extending a lease “easier, faster, fairer and cheaper.”

In The Queen’s Speech 2022 “The Government will be taking forward a comprehensive programme of reform to improve fairness and transparency in the leasehold market. The Law Commission’s work on leasehold reform is now complete and will become law from 31st May 2022.

There are around 4.6 million leasehold homes in England, according to estimates from the Ministry for Housing, Communities and Local Government (MHCLG). Long leaseholders buy the right to live in their homes for the term of the lease. Around 68% of these are flats, while 32% are houses. Most flats in the private sector are leasehold (an estimated 93% of owner-occupied flats and 73% of private-rented flats). Leasehold houses are uncommon across England, at around 8% of the stock. There’s evidence indicating that developers had started to sell new-build houses on long lease agreements as this can represent a lucrative future income stream.

Leaseholders report a range of problems, including: high service charges and a lack of transparency over what they are being charged for; freeholders who block attempts by leaseholders to exercise the Right to Manage; excessive administration charges and charges for applications to extend lease agreements or enfranchise; and a lack of knowledge over their rights and obligations.

From the end of May, estate agents and other property businesses must include length of lease, amount of service charge and ground rent and whether the property is in a shared ownership scheme when marketing properties. This information is absolutely essential to buyers finding out from the start whether a property is worth pursuing or not (e.g., is the lease so short they won’t be able to get a mortgage).

What does this information include? Perhaps most significant is that details of tenure of the property (how you own a property) must be disclosed, this includes the following categories:

  1. leasehold
  2. freehold
  3. commonhold

Currently most reputable estate agents and property professionals are in the midst of obtaining the relevant information required to comply with this new legislation, however it is not an easy task as some of the property owners are not even aware of what their exact lease terms mean to them. There are some developments in our area that are indeed freehold but also have a leasehold element, including the cost of maintaining communal outdoor areas or the cost of electric and maintenance of gates in gated communities etc: –

what will have to be disclosed when selling a leasehold property are the current ground rent and service charge together with their respective review periods, along with the length of the lease and whether it is a shared ownership leasehold property.

The story here at Cross Keys Estates is no different. We are speaking to vendors and their solicitors to obtain this newly legally required information. The best way is to get a physical copy of the lease, that way we can quote the lease details directly. If a copy of the lease is not immediately available, then maybe either talk to the solicitor that is either doing or committed to doing the conveyancing on the property. Unfortunately, we cannot just take the vendors word for this information anymore as it forms an integral part of the Government’s reform for the housing market.

If you would like a personal chat with me to see if now is the right time for you to sell or rent out your property, please feel free to either give me a call 01752 500018 or pop in to our Mannamead office where I or one of my experienced property consultants will be only too happy to see if we can help.

Field of Greens – The Green Taverners’ Suite

Proudly Sponsored by Cross Keys Estates

“Football ain’t what it used to be”. Actually, life ain’t what it used to be! The timing of the play, performed in its spiritual home of The Green Taverners’ Bar could not have come at a better time for anyone that had the privilege to be there and witness “Field of Greens” unfold before them.

The story is of the possible liquidation of Plymouth Argyle Football Club back in 2011 and how a band of fans got together from all walks of life to battle, innovate, fundraise and fly the flag for “our” club in the quest for survival. The story has echoes of Victor Hugo’s Les Miserables, where the people rose up together to make a stand against their oppressors and showed spirit, determination and grit along the way. Their anthem was “Do You Hear the People Sing”, ours was “The Janner Song”.

On entering the Taverners’ suite, it was obvious that this was not going to be a “tin-pot” production and short measures were not on the agenda, most notably in the content of Gary McGuire’s glass. The stage, the lighting, the seating layout made you feel that you were at the Theatre for the night. There was a buzz that grew as the audience grew before reaching capacity, just before the curtains went up.

The opening scene was a sombre affair at a funeral and was our first introduction to the cast of 14, who largely had never “trod the boards” before in their lives and so began an evening of tears, laughter, nostalgia with a little bit of escapism thrown in to-boot. It was rumoured that even Big Kev “had something” in his eye at one point during the performance.

The writing of the story by the insanely talented Rick was delivered brilliantly by the performers, who clearly enjoyed every minute of what they were doing and this came across loud and clear to an encapsulated audience. It was heart-warming to see Glyn “Chippy” Carpenter rising to the challenge of a serious role and doing it so well throughout the performance, as regular fan-festers will know he is renowned for slap-stick capers usually.

I am now deeply suspicious that there is more than meets the eye with regard to Chippy, maybe he has things in his locker that even he didn’t know about? Another mention for a sterling performance has to be Jo Reynolds-Inman who captured Lena’s positive and upbeat personality so very well.

For me, the performance of the evening was from Sarah Ryder who threw herself into the role of playing Sue with great gusto and came across as someone who has been acting for years and years (maybe she has!). The scenes where Rick and Dave performed at the Fanfest were wonderfully nostalgic and kept the momentum of the play going whilst giving the audience a real “feel good” factor.

Many a footballer would have been very proud to have made such a magnificent debut at Home Park such as Rick and Vince Sutton, the Director, did. It is impossible to write about Field of Greens, without paying attention to the way that it was written so cleverly and sensitively by Rick. There has to be real ability to be able to make people cry as well as laugh, sometimes in the same moment.

To us, the audience, it was a few hours out of our day to go and watch and enjoy but to him it must have been hours and hours of going through every human emotion known to get to the finished product. It goes without saying that it would have been impossible for Rick to do the whole thing on his own, as many contributed but without his creative mind, there would have been no Field of Greens, so next time you see him, buy him a pint of Jail and give him a hug!

A huge well done to everyone involved, it was a triumph and suffice to say you are all now locked into Argyle folk-law forever. Green Army!

Please excuse the brash and somewhat self-indulgent title but when you have won the awards that Cross Keys Estates has over the years, it does give you the right to shout about it from the roof tops. AllAgents is our industry’s version of Trip Advisor, which gives its readers a fascinating insight into how well an estate agent looks after its sellers, buyers, landlords and its tenants. I will admit that being an estate agent is a great choice of career and gives me a bit of a kick to be able to read what clients are saying about other estate agents, as well as the phenomenal comments that we receive personally.

Society today seems more than happy to take to their keyboards when they feel aggrieved or have had a bad service, quite often they get referred to as keyboard warriors, but why do we chastise them for leaving negative reviews or comments? Surely if a company does exceptionally well in customer service, they deserve to be recognised for it and have the opportunity to use this as a marketing tool to help inform possible future clients what type of service is on offer from that company. This is exactly the same for negative reviews, if a company falls below the expectations of its clients or its contractual agreement then surely this person has the right to let other possible clients know that the service that was given was certainly not at the level of service that was promised to them.

If you click on AllAgents you can read the wonderful reviews from hundreds of our satisfied clients, you can even read a couple from clients that were not so happy but on this I can say at least they are very few and if I had to defend against them I would have to also say that they offer a bit of balance, but they are there, so please feel free to form your own opinion from what you read. It is based on these reviews that we have won the “Best Estate Agent in Plymouth” Award for the last four years on the trot. We have also won “Best Letting Agent in Plymouth” for the last three years as well as “Best Estate Agent in Devon” and “Best Estate Agent in the Southwest”

Four of our team drove all the way to Leeds to take part in the award ceremony. They left Plymouth in the wee early hours, stayed in the newly refurbished Queen’s Hotel, booked to get their hair, nails and make up done, put on their superb posh attire, ate some great food, had a few cocktails and almost swept the board for awards for this region, which were presented by Amanda Lamb. Winner, winner, chicken dinner. After a good night sleep, they came back to Plymouth with a glut of awards. To say, as their Managing Director, that I am so proud of all of our team is such an understatement.

Since winning the awards (again) we have been plastering them all over social media and trying to encourage as many people as possible to like and share the information on their social media. As the old saying goes, the best form of advertising is a good recommendation, not only are we trying to grow our reputation, but we also want to get more and more people to read the reviews of any of the other local agents that they are considering using to sell or rent their properties.

As most people only move once every ten years, keeping up with the who’s who of the house moving industry is not an easy thing. Most assume that the agent who has the most property on their books or the agent that is offering unbelievable pricing must be the best, but this is not necessarily the case. There are a few new websites that have popped up claiming to put you in touch with the BEST estate agent in your area. What you may not realise is that they only promote agents that are willing to pay either a joining fee for these websites or who agree to pay away a percentage of any agreed fees with any new clients that they put to the agent. This clearly does not mean that they are putting you with the BEST, just ones that are willing to pay for these websites to call them the best. At AllAgents you get to see the real reviews from genuine clients, not bought reviews, not reviews from corporate offices that are not even on your area but 100% bona fida honest reviews from people who have been in the same place you possibly are when it comes to deciding who will be the best agent for you.

Since we established Cross Keys two decades ago, we have grown organically based on the same foundation of good honest advice and service. If you are looking at a possible move at any time in the future, please look at AllAgents to make sure you get the right agent for you.

Cross Keys Estate Agents Sales Office Graphic Cross Keys Estate Agents Lettings Office Graphic

Properties of the Week

Cross Keys Estate Agents Sales Property of the Week 1

Sales Property 1

Warleigh Avenue, Keyham

£165,000 Guide Price

2 3 1

Click to view details

Cross Keys Estate Agents Sales Property of the Week 2

Sales Property 2

Churchway, Weston Mill

£240,000 Guide Price

2 3 1

Click to view details

Cross Keys Estate Agents Lettings Property of the Week

Lettings Property

Gascoyne Place, City Centre

£625 pcm

1 1 1

Click to view details

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