Emergency Contact Numbers
In the event that you suffer a genuine emergency OUT OF NORMAL OFFICE HOURS please contact the relevant service below.
If anyone smells gas, feels unwell or suspects Carbon Monoxide they should contact National Gas Emergency Services on 0800 111 999
For power supply issues call Western Power Distribution on 0800 6783 105 (24 hours a day, 7 days a week, 365 days a year)
For out of hours maintenance emergencies, please contact Project Property Solutions South West on 07470 309 950. This number is manned 24 hours a day, 7 days a week so a text message should be sent with the following information :
- Your name
- The address to which the emergency relates to
- Your contact number
- The nature of the emergency
- The name of the Letting Agent with whom you are under management (Cross Keys)
An immediate response will then be made by Project Property Solutions.
To give some guidance as to what an emergency is classed as, please see below:
Security issues, broken windows, locks to main entrance doors, lockouts, power outs, water leaks, heating between October to March (before midnight), hot water (until midnight), exterior water ingress (if accessible and safe to do so), gas leak, providing access for authorities (fire service, police and ambulance).
These numbers should only be used in the event of a genuine emergency as you may incur a call out charge if it is subsequently deemed to be of a non-urgent nature. Any issues that you have to report to the office that are of a non-urgent nature should be reported to Cross Keys Estates, Mannamead Office during normal office working hours on 01752 500018 (option 2) or emailed to firstname.lastname@example.org
Our office opening hours are:
|Mon – Thurs||9am to 5.30pm|
|Friday||9am – 5pm|
|Saturday||9am – 4pm|