Meet the Team
Jack Merriott MNAEA
I’m Jack Merriott a Director of Cross Keys Estates. I have been an estate agent since 2000 and I still love my job. Every day is so different.
As one of Plymouth’s leading independent agents, I think customer service is the key to any successful business and make sure that I always go that extra mile for our customers.
Two of my proudest moments to date are, firstly when I qualified as a property professional and became a member of the National Association of Estate Agents (MNAEA), and secondly, when Cross Keys Estates achieved three gold awards for our customer service and got a bronze award nationally from AllAgents.co.uk
I am a passionate interior designer and love being known as Plymouth’s only house doctor.
I love Plymouth as it has so much to offer, the moors where I enjoy cycling or walking the dogs, and the beautiful coastline as I am a keen surfer (long boards) and also love kayaking on the weekends.
If you have any property questions, no matter how trivial, please feel free to give me a call.
Craig McMillan Duncan MNAEA Green Deal Advisor
I am the co-creator of Cross Keys Estates, which started out as a one office business based in the heart of Stoke Village in 2003. My role within the business has evolved into me becoming the Compliance Director for the company. In essence, I look after the “back office” of the business while my 2 co-Directors, Jack and Steve, look after the “front end”.
As well as looking after the business needs I am also a fully qualified Energy Assessor and Green Deal Advisor and look after any Energy Performance Certificates that may need doing for the company.
On a personal level, I am a dad, a partner, a brother and an uncle! I am passionate about my home city and am proud to live in such a fantastic part of the world.
Steve Jones FNAEA MARLA
I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City.
My enthusiasm and passion for this wonderful business are as strong now as they were at the outset of my career. I truly believe that “selling property” is a simple enough process. However, you need to continually provide a Client focused service of the very highest standard, through honest, accurate and constructive advice in order to be successful. This must always be delivered in a professional and positive manner.
During my career I have become involved in Auctioneering and run one of Plymouth’s biggest Residential Lettings Company’s. I am a past Chairman of The Plymouth Area Surveyors & Estate Agents Association, a Fellow of the National Association of Estate Agents (FNAEA) and a member of The Association of Residential Letting Agents (MARLA).
I am lucky enough to live just minutes from our Mannamead office with my wife of 30 years and our two grown up children, and during what spare time I do have, I enjoy one other passion……….Following Plymouth Argyle!!!
Rob Down MNAEA
Senior Property Consultant (Sales) - Stoke Office
I recently became qualified and an accredited member of the NAEA which I am immensely proud of. Having a fully qualified and professional valuer inspect your home is something I cannot recommend enough as their knowledge of the market could be crucial in the sale of your property. I have also won awards for customer service on allAgents.co.uk and have been rated as the number 1 estate agent in the Plymouth area in 2016.
Jon Curtis MNAEA
Property Consultant – Mannamead Office
I have been in estate agency since 2010, when I joined a local, independent Company at the young age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, putting properties onto the market and overseeing the running of the office. This has enabled me to develop a wide knowledge of the industry as a whole and I continue to learn more and more each day. My primary role within Cross Keys is to carry out valuation appraisals of properties prior to them coming onto the market, however I do get very much involved with sales chasing, viewings and all other aspects of a professional estate agents tasks.
I joined Cross Keys Estates in 2013 as I was looking for a much busier environment than my previous position and Cross Keys are an expanding progressive agent in Plymouth as well as an award winning one. I thought my career would be heading in the right direction once I joined them, I was right. In 2015 I managed to complete my qualifications to be a qualified estate agent under the national association of estate agents and this is by far one of my proudest achievements, along with being given an award for the third best estate agent in Plymouth by Allagents.co.uk!
In my spare time, I like nothing more than to be at home with my Fiancé and my little Jack Russell dog called “Stumpy”
Lettings Manager - Mannamead Office
I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge in the field. My primary objectives are to match potential tenants to the right properties, meet and liaise with Landlords in a bid to expand our property portfolio, manage and maintain properties through regular inspections and to provide guidance and support to everyone concerned with the letting process. I enjoy my role immensely as it involves me with all aspects of the business. I enjoy meeting people and dealing with all aspects of letting properties.
When I have some spare time, I love being with my family. I have three married daughters and the Grandchildren keep me young at heart !
Tom Duncan DipDEA
Property Consultant (Sales) / Energy Assessor - Stoke Office
I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very proud of.
In August 2015 I qualified as a Energy Assessor which means I can conduct Energy Performance Certifcates for residential properties in England and Wales.
I love my job and am learning something different every day and hope to be doing this job for a very long time!
Lettings Negotiator - Mannamead Office
As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am very passionate about my job, and am always looking to further my career and expand my knowledge of the property industry. In my spare time I like to play football and also spend time with my friends, I love my water sports as well and am a keen surfer.
Lettings Negotiator - Mannamead Office & Weekend Sales - Stoke Office
My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in the Lettings Department at our Mannamead Office, however on weekends you will find me in the Stoke Office participating in Sales. In my spare time I enjoy spending time with my friends and close family.
Property Consultant (Sales) - Stoke Office
I moved from Edinburgh to the South West to join my daughter and family in Plymouth four years ago . I started my career in property as a Legal Secretary progressing to a Paralegal in property law. I have a love for property and decided to progress my career in Estate Agency. I joined Cross Keys Estates in November and am based in the Stoke office which is very busy and fast moving and every day is different. I enjoy advising clients on properties and helping them move forward to completion. In my previous role with another agent I spent some time in Lettings so I consider myself well versed in property.
In my spare time I enjoy walking my two Dachshunds, keeping up with my teenage daughter and spending time with my family.
Property Consultant (Sales) - Mannamead Office
I moved to Plymouth at the age of 9 when I relocated from a small village South of Cornwall with my family, continuing my education and starting a life here, I now refer to Plymouth as home. Before joining the team at Cross Keys I worked as cabin crew, firstly doing domestic routes then moving on to long haul. I was lucky enough to visit five out of the seven continents, exploring a long list of countries! As a hobby, I cheerlead for Plymouth’s local basketball team ‘Plymouth Raiders’, which I have done for many seasons now. I also enjoy being at home with my partner, socializing with friends and returning to Cornwall when I have the chance to spend quality time with my family.
I came to a point where I wanted a change in career, something with more stability as well as a promising progression! Being a property consultant was a job role I had always been interested in as it is a role which I knew would be exciting, varied and rewarding, which it is! I find the industry very interesting and I am constantly learning something different. I now hope to be qualified as a property professional in the near future and have a successful career with Cross Keys Estates, which is a company I am proud to be a part of.
Property Consultant (Sales) - Mannamead Office
My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of.
I moved to Plymouth from Peterborough and have loved every minute of it. Since moving I met my wife to be Amy and recently got married. I live with my wife and my cat Fudge. We are eagerly saving for our first home.
In my spare time I enjoy playing table-top games with my brother and am a passionate Formula 1 enthusiast with Force India being my favourite team. I am a very competitive person.