Meet the Team

DBS Checked Logo Jack Merriott MNAEA

Jack Merriott MNAEA


I’m Jack Merriott a Director of Cross Keys Estates. I have been an estate agent since 2000 and I still love my job. Every day is so different.

As one of Plymouth’s leading independent agents, I think customer service is the key to any successful business and make sure that I always go that extra mile for our customers.

Two of my proudest moments to date are, firstly when I qualified as a property professional and became a member of the National Association of Estate Agents (MNAEA), and secondly, when Cross Keys Estates achieved three gold awards for our customer service and got a bronze award nationally from

I am a passionate interior designer and love being known as Plymouth’s only house doctor.

I love Plymouth as it has so much to offer, the moors where I enjoy cycling or walking the dogs, and the beautiful coastline as I am a keen surfer (long boards) and also love kayaking on the weekends.

If you have any property questions, no matter how trivial, please feel free to give me a call.

DBS Checked Logo Craig McMillan Duncan MNAEA Green Deal Advisor

Craig McMillan Duncan MNAEA Green Deal Advisor

Compliance Director

I am the co-creator of Cross Keys Estates, which started out as a one office business based in the heart of Stoke Village in 2003.  My role within the business has evolved into me becoming the Compliance Director for the company. In essence, I look after the “back office” of the business while my 2 co-Directors, Jack and Steve, look after  the “front end”.

As well as looking after the business needs I am also a fully qualified Energy Assessor and Green Deal Advisor and look after any Energy Performance Certificates that may need doing for the company.

On a personal level, I am a dad, a partner, a brother and an uncle! I am passionate about my home city and am proud to live in such a fantastic part of the world.

DBS Checked Logo Steve Jones FNAEA MARLA



I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City.

My enthusiasm and passion for this wonderful business are as strong now as they were at the outset of my career.  I truly believe that “selling property” is a simple enough process. However, you need to continually provide a Client focused service of the very highest standard, through honest, accurate and constructive advice in order to be successful. This must always be delivered in a professional and positive manner.

During my career I have become involved in Auctioneering and run one of Plymouth’s biggest Residential Lettings Company’s. I am a past Chairman of The Plymouth Area Surveyors & Estate Agents Association, a Fellow of the National Association of Estate Agents (FNAEA) and a member of The Association of Residential Letting Agents (MARLA).

I am lucky enough to live just minutes from our Mannamead office with my wife of 30 years and our two grown up children, and during what spare time I do have, I enjoy one other passion……….Following Plymouth Argyle!!!

DBS Checked Logo Rob Down MNAEA

Rob Down MNAEA

Senior Property Consultant (Sales) - Stoke Office

I recently became qualified and an accredited member of the NAEA which I am immensely proud of. Having a fully qualified and professional valuer inspect your home is something I cannot recommend enough as their knowledge of the market could be crucial in the sale of your property. I have also won awards for customer service on and have been rated as the number 1 estate agent in the Plymouth area in 2016.

DBS Checked Logo Jon Curtis MNAEA

Jon Curtis MNAEA

Senior Property Consultant – Mannamead Office

I have been in estate agency since 2010, when I joined a local, independent Company at the young age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, putting properties onto the market and overseeing the running of the office. This has enabled me to develop a wide knowledge of the industry as a whole and I continue to learn more and more each day. My primary role within Cross Keys is to carry out valuation appraisals of properties prior to them coming onto the market, however I do get very much involved with sales chasing, viewings and all other aspects of a professional estate agents tasks.

I joined Cross Keys Estates in 2013 as I was looking for a much busier environment than my previous position and Cross Keys are an expanding progressive agent in Plymouth as well as an award winning one. I thought my career would be heading in the right direction once I joined them, I was right. In 2015 I managed to complete my qualifications to be a qualified estate agent under the national association of estate agents and this is by far one of my proudest achievements, along with being given an award for the third best estate agent in Plymouth by!

In my spare time, I like nothing more than to be at home with my Fiancé and my little Jack Russell dog called “Stumpy”

DBS Checked Logo Carol Huxham

Carol Huxham

Lettings Manager - Mannamead Office

I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge in the field. My primary objectives are to match potential tenants to the right properties, meet and liaise with Landlords in a bid to expand our property portfolio, manage and  maintain properties through regular inspections and to provide guidance and support to everyone concerned with the letting process. I enjoy my role immensely as it involves me with all aspects of the business. I enjoy meeting people and dealing with all aspects of letting properties.

When I have some spare time, I love being with my family. I have three married daughters and the Grandchildren keep me young at heart !

DBS Checked Logo Tom Duncan DipDEA

Tom Duncan DipDEA

Property Consultant (Sales) / Energy Assessor - Stoke Office

I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings.  Since then I have been given a full time position within the company, which I am very proud of.

In August 2015 I qualified as a Energy Assessor which means I can conduct Energy Performance Certifcates for residential properties in England and Wales.

I love my job and am learning something different every day and hope to be doing this job for a very long time!

DBS Checked Logo Jake Brown

Jake Brown

Lettings Negotiator - Mannamead Office

As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am very passionate about my job, and am always looking to further my career and expand my knowledge of the property industry. In my spare time I like to play football and also spend time with my friends, I love my water sports as well and am a keen surfer.

DBS Checked Logo Megan Gilmour

Megan Gilmour

Lettings Negotiator - Mannamead Office & Weekend Sales - Stoke Office

My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in the Lettings Department at our Mannamead Office, however on weekends you will find me in the Stoke Office participating in Sales. In my spare time I enjoy spending time with my friends and close family.

DBS Checked Logo Daniel Moore

Daniel Moore

Property Consultant (Sales) - Mannamead Office

My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of.

I moved to Plymouth from Peterborough and have loved every minute of it. Since moving I met my wife to be Amy and recently got married. I live with my wife and my cat Fudge. We are eagerly saving for our first home.

In my spare time I enjoy playing table-top games with my brother and am a passionate Formula 1 enthusiast with Force India being my favourite team. I am a very competitive person.

DBS Checked Logo Danielle Gibbons

Danielle Gibbons

Property Consultant (Sales) - Mannamead Office

I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of  a Property Consultant for Sales and I am based in the Mannamead office. The reason I joined Cross Keys was because I really wanted to focus on my Customer Service skills and do my utmost to make a positive difference to our clients experience with us.

In my spare time I enjoy spending time with my friends and taking my dog, Chelsea out for long walks.

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21 October, 2016

5 Star Rating
This was our first time buying so did not really know what to expect, but Crosskeys were fantastic. They kept us well informed and seemed happy to help chase up solicitors etc throughout. A few times we got a little bit anxious and were not getting much info from the solicitors, and as soon as I contacted Crosskeys they were straight onto finding out where we were and put our mind at ease. Would definitely use them in the future and would recommend to others. Thank you.
By: Abby & Ashey

Featured Sales Property

Cross Keys Estate Agents Featured Sales Property

Wall Street, Devonport
Click to view details

Featured Rental Property

Cross Keys Estate Agents Featured Rental Property

Springfield Villas, Milehouse Road
Click to view details


Cross Keys Estate Agents Stoke Office Graphic

Cross Keys House
51-53 Devonport Road

T: 01752 500099
Email us:
Email Us Link

Cross Keys Estate Agents Lettings Office Graphic

Cherry Tree House
34 Mannamead Road

T: 01752 500018 Option 2
Email us:
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Cross Keys Estate Agents Mannamead Office Graphic

Cherry Tree House
34 Mannamead Road

T: 01752 500018 Option 1
Email us:
Email Us Link


Cross Keys Estate Agents Testimonials Graphic

What our clients are saying about us

Cross Keys sold our house immediately, achieving the full asking price. They did exactly as they said they would, throughout every step of the process.

We chose to sell our home with Cross Keys based on the initial visit with Jack. It was apparent that his extensive local knowledge, professionalism and personable character was representative of the company and exactly the right mix of qualities that would sell our home. Robs visit to take photos and details for the brochure was as impressive and resulted in producing a quality sales brochure. The photos looked amazing and the wording was refreshingly original. Craig was proficient in explaining the detail of the contract and Tom contacted me promptly to give feedback from viewings. I can’t thank them enough, to me, they did more than sell our home, they made it possible for us to move forward with our plans for the next step of our lives.

An altogether seamless, faultless and experience. I would have absolutely no hesitation to recommend Cross Keys to family and friends.

Mr and Mrs J

From the word go we have had nothing but great help. Since walking in to the offices in Mutley plain and being referred to the Stoke office we have felt so looked after. We were looking for a property whilst trying to sort out renting out our own property. All the estate agents we had dealings with previous were either to pushy or seamed to eager to tell you what you wanted to hear. When we were visited by Jack he basically told us with out having all the bells and whistles what our property would be worth rental wise and also about a house well two that he thought would suit our family. When we met Jack at the first property we had that instant feeling and new it was the one. We are near the end and due to complete soon and with out Jack I know we would still be looking. Any issues or queries we have had just one call to the office and Rob has always answered our questions and made us feel at ease. As estate agents go and they are estate agents not just sales people, you could never find a more helpful,friendly and knowledgeable group of people and would highly recommend Cross Keys to any one as many of my friends did to me.

Darren Davis

Cross Keys is the best estate agent we have ever had dealings with. They were always available whether we popped in or on the end of the phone. The staff were very friendly and helpful and the office decor was stunning and very welcoming. The speed at which they sold our house was amazing. We will always use Cross Keys in the future and have recommended them to all our friends.

Nicola & Chris

We had a rather complicated purchase of a big old house with lots of problems. Jon demonstrated endless patience with us and good humour in challenging circumstances. He was professional, honest and reliable. As a consequence of his, and latterly Jacks, hard work we sold our house and managed to coordinate the purchase of the new house. Jon is an eloquent sales man who clearly does his research on a property, so he was great for selling our house. Furthermore, he was always ready and willing to help with our purchase too. Jack stepped in to deal with the various solicitors involved to ensure that our sale/purchase went through on time. Amazing team work, so helpful and easy to deal with. The thing I loved was that as a purchaser going on a viewing there was no after viewing pressure, unlike some local estate agents that ring you endlessly they ask you once for feedback then leave it to you to come back to them if you want to take it further. Brilliant! Well done and thank you all involved.

Janey H

Excellent, professional service from initial valuation from Steve Jones through to completion. Steve knew the market well and got the price right, Jon found the buyer quickly and kept watch on the property while it was vacant, Aimee did an excellent job of keeping me informed of progress all the way. In terms of professionalism, they were head and shoulders above the other agents we ask to value the property.


I have used Cross Keys in the past to sell a property, based on there excellent advice the property sold for the asking price in one day of being marketed. I now use them to let a property and once again have received excellent service, clear communication and true professionalism through all negotiations between myself and my tenants. Highly recommended for both sales and lettings.

Russ Wiliams


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