Website Privacy Policy

General

This privacy policy sets out how Cross Keys Estate Agents uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement, our confidentiality policy and data protection policy.

We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from February 2016.

We may collect the following information:

  • name
  • address
  • telephone number
  • email address

What we do with the information we gather

We require this information for the following reasons:

  • Internal record keeping and
  • Responding to your initial enquiry and
  • Responding to Valuation or Registration options provided by the site and
  • Responding to Tenant maintenance reporting via the website
  • Occasional notification of any special offers or other marketing initiatives

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

To comply with current legislation, a cookie audit has been carried out on this website. This website uses a number of cookies to enhance the visitor experience. Continued use of this website implies consent to cookies being stored on your computer.

We are of the belief that there is no reason to be unduly concerned over the privacy implications of any of the cookies used by this website, which are listed below for your convenience:-

First Party Cookies

These are specific to and created by this website. In all cases these cookies do not store information of a personal or sensitive nature, or anything that makes you identifiable to us.

Session ID

Our web server may create a session cookie which is essential to distinguish you from other users whilst on this website. This will expire once you leave the site.

Analytics

This website uses Google Analytics to understand how users find and use our website, to monitor visitor behaviour and to help us to update and improve the website. Google Analytics creates a number of cookies which we do not deem privacy intrusive.

WordPress

This site uses WordPress as a back-end Content Management System. WordPress uses Cookies to further enhance the experience of the website for our users, which we do not deem privacy intrusive. If you have any concerns, you can read more about the cookies WordPress uses here – http://codex.wordpress.org/WordPress_Cookies

Third Party Cookies

These are created by an external service when you visit our website. The data held can only be seen and managed by the third party and not by us. We do not have control over these cookies, only how they are integrated into this website.

Google Maps

This website uses embedded Google Maps to assist our customers in locating us and properties for sale or rental. Google Maps creates a number of cookies which we do not deem privacy intrusive.

Social Media

This website may use a range of widely-used third party social media plugins (such as from Facebook, Twitter and LinkedIn) to assist in the marketing of our website and business. These plugins may insert cookies over which we have no direct control. If you have any concerns over this please refer to the cookie and privacy policies of the individual third parties concerned.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you do not want the information to be used for direct marketing purposes by us please indicate this in the email enquiry form, when sending your enquiry. Alternatively, any electronic marketing communication from us will include a simple way of unsubscribing from any mailing lists we hold, to ensure you do not receive any further material from us.

We will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address on this web site.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address on this web site. We will promptly correct any information found to be incorrect.

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21 October, 2016

5 Star Rating
This was our first time buying so did not really know what to expect, but Crosskeys were fantastic. They kept us well informed and seemed happy to help chase up solicitors etc throughout. A few times we got a little bit anxious and were not getting much info from the solicitors, and as soon as I contacted Crosskeys they were straight onto finding out where we were and put our mind at ease. Would definitely use them in the future and would recommend to others. Thank you.
By: Abby & Ashey

Featured Sales Property

Cross Keys Estate Agents Featured Sales Property

Wall Street, Devonport
Click to view details

Featured Rental Property

Cross Keys Estate Agents Featured Rental Property

Springfield Villas, Milehouse Road
Click to view details

Buying

Cross Keys Estate Agents Stoke Office Graphic

Cross Keys House
51-53 Devonport Road
Stoke
Plymouth
PL3 4DL

T: 01752 500099
Email us:
Email Us Link

Cross Keys Estate Agents Lettings Office Graphic

Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth
PL4 7AF

T: 01752 500018 Option 2
Email us:
Email Us Link

Cross Keys Estate Agents Mannamead Office Graphic

Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth
PL4 7AF

T: 01752 500018 Option 1
Email us:
Email Us Link

Selling

Cross Keys Estate Agents Testimonials Graphic

What our clients are saying about us

Cross Keys sold our house immediately, achieving the full asking price. They did exactly as they said they would, throughout every step of the process.

We chose to sell our home with Cross Keys based on the initial visit with Jack. It was apparent that his extensive local knowledge, professionalism and personable character was representative of the company and exactly the right mix of qualities that would sell our home. Robs visit to take photos and details for the brochure was as impressive and resulted in producing a quality sales brochure. The photos looked amazing and the wording was refreshingly original. Craig was proficient in explaining the detail of the contract and Tom contacted me promptly to give feedback from viewings. I can’t thank them enough, to me, they did more than sell our home, they made it possible for us to move forward with our plans for the next step of our lives.

An altogether seamless, faultless and experience. I would have absolutely no hesitation to recommend Cross Keys to family and friends.

Mr and Mrs J

From the word go we have had nothing but great help. Since walking in to the offices in Mutley plain and being referred to the Stoke office we have felt so looked after. We were looking for a property whilst trying to sort out renting out our own property. All the estate agents we had dealings with previous were either to pushy or seamed to eager to tell you what you wanted to hear. When we were visited by Jack he basically told us with out having all the bells and whistles what our property would be worth rental wise and also about a house well two that he thought would suit our family. When we met Jack at the first property we had that instant feeling and new it was the one. We are near the end and due to complete soon and with out Jack I know we would still be looking. Any issues or queries we have had just one call to the office and Rob has always answered our questions and made us feel at ease. As estate agents go and they are estate agents not just sales people, you could never find a more helpful,friendly and knowledgeable group of people and would highly recommend Cross Keys to any one as many of my friends did to me.

Darren Davis

Cross Keys is the best estate agent we have ever had dealings with. They were always available whether we popped in or on the end of the phone. The staff were very friendly and helpful and the office decor was stunning and very welcoming. The speed at which they sold our house was amazing. We will always use Cross Keys in the future and have recommended them to all our friends.

Nicola & Chris

We had a rather complicated purchase of a big old house with lots of problems. Jon demonstrated endless patience with us and good humour in challenging circumstances. He was professional, honest and reliable. As a consequence of his, and latterly Jacks, hard work we sold our house and managed to coordinate the purchase of the new house. Jon is an eloquent sales man who clearly does his research on a property, so he was great for selling our house. Furthermore, he was always ready and willing to help with our purchase too. Jack stepped in to deal with the various solicitors involved to ensure that our sale/purchase went through on time. Amazing team work, so helpful and easy to deal with. The thing I loved was that as a purchaser going on a viewing there was no after viewing pressure, unlike some local estate agents that ring you endlessly they ask you once for feedback then leave it to you to come back to them if you want to take it further. Brilliant! Well done and thank you all involved.

Janey H

Excellent, professional service from initial valuation from Steve Jones through to completion. Steve knew the market well and got the price right, Jon found the buyer quickly and kept watch on the property while it was vacant, Aimee did an excellent job of keeping me informed of progress all the way. In terms of professionalism, they were head and shoulders above the other agents we ask to value the property.

Liz

I have used Cross Keys in the past to sell a property, based on there excellent advice the property sold for the asking price in one day of being marketed. I now use them to let a property and once again have received excellent service, clear communication and true professionalism through all negotiations between myself and my tenants. Highly recommended for both sales and lettings.

Russ Wiliams

Renting

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